Android tracker


Badge +5
My phone is showing red with android mobile tracker which cannot be removed. What do I do?

7 replies

Mine too and it won't uninstall. My phone has been hacked severely and it's gonna stop!
Userlevel 7
If WSA-Mobile is not able to detect and remove, you may want to file a Trouble Ticket (link below) to have Webroot Support take a look at it.
Where's the link
Userlevel 7
Badge +56
It's in his signature - here it is again:
https://www.webrootanywhere.com/servicewelcome.asp
Userlevel 7
Badge +56
I checked with support and it looks like this one is a false positive.  You can safely hit Ignore until our threat team gets that one resolved.
What is it though? I understand your saying it's a false positive but what's it's purpose?
Userlevel 7
Badge +56
A false positive is when our software mis-identifies something benign as being malicious.  That can happen with some software if it behaves in a manner that causes our software to be suspicious.  Once we've identified that it is a false positive, then we make updates to our software and database to no longer flag it.  In the meantime, it does cause confusion for you guys, which is unfortunate.

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