Attempt to enable Phone Administrator crashes settings (Note 7, And. 6.01)

  • 27 August 2016
  • 1 reply
  • 68 views

When I attempt to enable the Phone administrator for Weekly on Android 6.01, the settings crash every single time.

The issue does *not* occur for other Apps with Phone Administrator permission - they can all be enabled successfully.

The phone is a new Verizon Samsung Note 7.I have tried repeatedly to enable Phone Administrator over the last week with no success, including after recent updates to App and OS.

The impact will be obvious.

1 reply

Userlevel 7
Badge +7
I have not heard of this happening with our app, however I researched online and I found a few other cases of this happening in other apps that request device administrator rights.  In those other cases, they were also running 6.0.1.
 
In one thread, they were able to resolve the issue by uninstalling the app, rebooting the device, and then reinstalling the app.  (That person had also cleared the app cache and app data first, but it's not clear if that was part of the solution.)
 
I hope that helps!

Reply