Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantly.
We want to release an update as soon as possible but we have yet to complete a full QA cycle.
This is where you can help.
If you're able, please head over to our beta signup page to request access. After completing the steps, you'll be able to download one of the beta builds as we'd love to hear your feedback while we continue our internal dev and QA work. Again, this isn't mandatory nor the official release but receiving real-world feedback will greatly expedite the official update.
This topic has been closed for comments
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Userlevel 4
+13
My phone, a motorola G6 play has just upgraded to Android 9 (PPP25.55-25) and although everything else on the phone works as expected I find that Webroot secure anywhere mobile is not working. When I try and perform a scan it freezes and I get an Error Code--1011 and a message stating that there is either limited or no connectivity. I get this with either Wi Fi connected and on 4G. I can access the internet so there is a connection. I have tried uninstalling and reinstalling the App and rebooted my phone but still get the same result. Can you help or advise please.
Userlevel 7
+63
Looking good but still needs some more optimizing to save battery power!
Received the latest update 5.5.7.42602 yesterday
Userlevel 7
+62
Thank you for that Beta update! I had left the Beta but rejoined it to obtain the newest Webroot Mobile Beta version. COOL!
Userlevel 7
+62
Have you tried uninstalling and reinstalling the Beta? Or clearing the cache in Settings /Appications /SecureAnywhere/ Manage Storage /Cache? Maybe clear cache first then reinstall the Beta. Restart your device after clearing cache.
I personally haven't had this issue on my device.
Hope this helps?
Userlevel 7
+63
I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
Userlevel 7
+62
HI Daniel, Same here.. Only seconds to scan. Does not seem right does it?
Userlevel 7
+63
Yes it's odd but could be normal and we will not know unless someone from Development tells us what to expect?
Have you tried uninstalling and reinstalling the Beta? Or clearing the cache in Settings /Appications /SecureAnywhere/ Manage Storage /Cache? Maybe clear cache first then reinstall the Beta. Restart your device after clearing cache.
I personally haven't had this issue on my device.
Hope this helps?
Ok, uninstalling & reinstalling solved the issue.
Thank you 👍
Userlevel 7
+63
Maybe a Support Ticket... 🤔
Maybe we should ask
Userlevel 7
+62
Have you tried uninstalling and reinstalling the Beta? Or clearing the cache in Settings /Appications /SecureAnywhere/ Manage Storage /Cache? Maybe clear cache first then reinstall the Beta. Restart your device after clearing cache.
I personally haven't had this issue on my device.
Hope this helps?
Thank you 👍
Boondabah! You're welcome. I'm happy to hear that! 🤗
Userlevel 7
+62
You're right.. April 2nd is the last scan log..
Userlevel 6
+21
Yup. v5.5.5.38021 seems fine battery wise. Scans appear fast, too fast so not sure what its doing. I see network activity from the app but not having that scanlog.txt file updated since Mar 30 worries me. I'm losing confidence in the quality of the beta based on this past week.
Userlevel 7
+62
Beta updated just now..
Userlevel 7
+62
Scanning can't be working. I haven't any recent logs.
Thank you for that Beta update! I had left the Beta but rejoined it to obtain the newest Webroot Mobile Beta version. COOL!
It has been awhile after the last beta update, this version is running well.
Userlevel 7
+63
Scanning can't be working. I haven't any recent logs.
I agree and not a word from anyone! 😡 😡
You're right.. April 2nd is the last scan log..
Perhaps scan log is no longer required for v5. 5?? 😱
Userlevel 7
+62
You're right.. April 2nd is the last scan log..
you beat me to that Daniel!
Scanning can't be working. I haven't any recent logs.
They need to solve it real fast
Userlevel 7
+63
I agree this Beta version is running great so far!
Yes it has been awhile since last Beta!🙃
Same here as well! 🙃
+1
Samsung Galaxy S8
Webroot Beta v5.5.5
When attempting to perform a scan using the beta version, the scan lasts for one second. There is a small yellow amount on the progress bar then it immediately shows "Scan Complete". I don't trust the scanning because it only lasts a second. Even though the beta version states I am protected I am weary because of the issues with performing an actual scan.
Webroot Beta v5.5.5
When attempting to perform a scan using the beta version, the scan lasts for one second. There is a small yellow amount on the progress bar then it immediately shows "Scan Complete". I don't trust the scanning because it only lasts a second. Even though the beta version states I am protected I am weary because of the issues with performing an actual scan.
Userlevel 7
+63
Make sure they have full access to all Beta Features as I know some Beta Keycodes only do this and some don't.
Userlevel 1
Just an FYI regarding scan/detection efficacy of the latest SA Mobile Beta build (5.5.5.38021). Disabled protection on my McAfee product, then ran an Android EICAR Test app -- Webroot SA failed to detect, even after then running a manual scan. Enabled McAfee -- McAfee alerted right away of EICAR test file. I then ran the F-Protect virus test app from the GooglePlay Store (McAfee disabled) -- SA DID successfully flag that test app.
Looking forward to new update today.
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