Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantly.
We want to release an update as soon as possible but we have yet to complete a full QA cycle.
This is where you can help.
If you're able, please head over to our beta signup page to request access. After completing the steps, you'll be able to download one of the beta builds as we'd love to hear your feedback while we continue our internal dev and QA work. Again, this isn't mandatory nor the official release but receiving real-world feedback will greatly expedite the official update.
This topic has been closed for comments
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Userlevel 7
+62
I can concur that the Battery issues are fixed on my Mobile as well. But as Daniel posts we still see that the scanning is done in 2 seconds or less.
Not anywhere near 2 minutes.
Not anywhere near 2 minutes.
Thanks. I haven't tried it yet but the persistent notification didn't start happening until after I was on the Beta version for a couple of days.
Hi @Ssherjj .
Thanks. The uninstall/reinstall did fix the persistent notification error. Of course like others, scans are still taking only 2-3 seconds. Makes me wonder if the app is doing the job of protecting the device properly. So sad to see all these issues. I've been using WebRoot for years now and never experienced anything like this. The few times support was needed they were responsive and helpful. That's why I never hesitated to buy a multi-year license. Makes me question if I can continue.
Thanks. The uninstall/reinstall did fix the persistent notification error. Of course like others, scans are still taking only 2-3 seconds. Makes me wonder if the app is doing the job of protecting the device properly. So sad to see all these issues. I've been using WebRoot for years now and never experienced anything like this. The few times support was needed they were responsive and helpful. That's why I never hesitated to buy a multi-year license. Makes me question if I can continue.
Userlevel 7
+62
I am just wondering if Webroot merging with Carbonite has anything to do with the rumble of this Webroot Mobile Security. Not sure as I have never seen issues like this with Webroot ever before either.
I have used Webroot since 2013 and the mobile security app ran flawlessly. I am a die hard and I will hang on to Webroot until the last second to see if they fix these issues.
But being a paying customer makes it harder for those to understand all this drama. I just wish we had more communication from the Developers or even our own staff. But this is the weekend and maybe we will hear more this week about Webroot's Mobile Security AV.
The lack of Communication is a breaking point for most. None of this would of happened years ago . We are pushed to our limits until someone tells us what is going on. Sheer frustration!!😫
Userlevel 7
+63
That too we don't know what to Expect?
Userlevel 6
+21
The cache on initial scan (around 2 minutes) and just scanning changed/added files on subsequent scan (20-30 seconds) matches what I've seen testing this beta version when doing a manual scan.
Question - I see SecureAnywhere having background data activity about every 15 minutes. Is this the File System Shield module checking recent changed/added files?
--Patrick--
Question - I see SecureAnywhere having background data activity about every 15 minutes. Is this the File System Shield module checking recent changed/added files?
--Patrick--
Just happened to see it in Google Play, so posted here for awareness 🙂
Have a nice weekend!
Userlevel 7
+62
Thank you @smith2006 ,
That's what makes Teamwork in this Forum. Caring for others and their issues. 😎
Same to you.. Have a terrific weekend!
That's what makes Teamwork in this Forum. Caring for others and their issues. 😎
Same to you.. Have a terrific weekend!
Userlevel 7
+62
Thanks @Ssherjj . Give me a second, I'm going to move those conversations into this thread so we have one place to talk about this.
Update - It looks like with post timestamps it might actually be a bit confusing bringing those conversations over here. Let's start using this thread moving forward regarding 5.5.5.
Update - It looks like with post timestamps it might actually be a bit confusing bringing those conversations over here. Let's start using this thread moving forward regarding 5.5.5.
Userlevel 7
+62
Scan freezes and pops up an error below
Getting this error all day when doing a manual scan.
After clicking "OK" in the error above this window has a endless spinning circle.
SAMSUNG GALAXY NOTE 8
Same error like @Ssherjj
Ok, thanks for letting us know.
Userlevel 7
+63
Same issues as @Ssherjj and @smith2006 so Uninstalling once again!
Userlevel 7
+62
Thank you for that information Daniel. (YAY BETA Team)!😊
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
I do not believe that
But I don't believe AdGuard has anything to do with the Beta error that we are getting.. I run VPN (Webroot WiFi Security). So I just think we will have to wait for a fix..
That is a great question though.
It's good if Webroot could confirm & rule out this possibility.
If you read through the reviews in Play Store for the release version, there are other users getting this error with v5.5 & they are running a VPN.
Have a nice weekend!
Maybe
And thank you, you also have a nice weekend!☺️
Will do that 👍🏽
Updated to the latest v5. 5.5.37980 Beta released awhile ago.
Now the scan was successfully, no more error 1011
Now the scan was successfully, no more error 1011
Userlevel 7
+62
Yes got this update too from the Play Store (Webroot Beta) this morning @smith2006 and I scanned it twice and it's working. How's your VPN working?
Thank you for letting us know!! 😁
Thank you for letting us know!! 😁
Everything is working, the filtering log of AdGuard
Userlevel 7
+62
Awesome
Userlevel 6
+21
What I notice missing in this beta version 5.5.5.37980, but I remember it being in production releases, is during the Scanning I do not see the visual indicator of file name it is scanning.
What I do see is that the app does send out and receive information during scanning, and when I install a new app. In this pic, I performed a scan around 8:26p and installed a new app around 8:30p and there is internet activity for SecureAnywhere as shown by the GlassWire Data Usage Monitor app. So at least this provides some level of comfort that it's doing something for Central Analysis.
I'll monitor battery usage overnight.
--Patrick--
What I do see is that the app does send out and receive information during scanning, and when I install a new app. In this pic, I performed a scan around 8:26p and installed a new app around 8:30p and there is internet activity for SecureAnywhere as shown by the GlassWire Data Usage Monitor app. So at least this provides some level of comfort that it's doing something for Central Analysis.
I'll monitor battery usage overnight.
--Patrick--
Userlevel 7
+62
Well we haven't anyone handling the (BETA) Android Forum other then Drew? So I wish we could find out.
Maybe a Support Ticket... 🤔
Userlevel 7
+62
Hi @smith2006
I agree this Beta version is running great so far!
Yes it has been awhile since last Beta!🙃
I agree this Beta version is running great so far!
Yes it has been awhile since last Beta!🙃
Userlevel 7
+62
Hello @glustig ,
I'm running the Beta as well and I'm not getting that issue. Have you tried uninstalling Webroot and reinstalling the Beta?
I'm running the Beta as well and I'm not getting that issue. Have you tried uninstalling Webroot and reinstalling the Beta?
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