Question

Can't get past renewal to enter new activation code

  • 26 January 2022
  • 1 reply
  • 87 views

I purchased a Samsung Electronics Tab S7 for Christmas.  Bought new family subscription to Webroot.  Loaded it on desktops, laptops, phones but cannot get Webroot on the tablet to let me past the renewal page that requires payment.  Please help!


1 reply

Userlevel 7
Badge +62

Hello @nyglennf 

Welcome to the Webroot Community Forum,

If your Samsung Tablet 7 is an Android you will need to get Webroot from the Google Play Store.

Please have a look HERE and/or HERE

If you have any issues then Webroot Support can guide you through the install of Webroot on a Mobile.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


HTH

.

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