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Can't open any files

  • 31 October 2015
  • 5 replies
  • 54 views

Userlevel 1
Good morning:
I installed the Webroot Backup and Sync for Android on my Samsung Note 3.
When I touch the app icon the screen icon I then click on "Remote Containers".
Then I click on "Anywhere".
My cloud based folders appear.
I click on any folder and  then my files for that folder appear.
I click on a particular file and it turns a bright green colour - BUT THE FILE WILL NOT OPEN! 
Actually - nothing happens.
Any idea what I can do to fix this?
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Best answer by shorTcircuiT 31 October 2015, 16:34

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5 replies

Userlevel 7
Hello there, welcome to the Community!
 
Instead of just clicking on the file you wish to view, you will need to press and hold on the file until a menu appears.  Please see this User Guide entry for details.
 
Please let me know if this helps,
Userlevel 1
Ugh!!  I am so embaressed!  Thank you so much!!!!!!
Userlevel 7
? DONT be.  I had the very same problem when I first used it 🙂  It was an issue with the mobile versions that got me to register for the Community to begin with as I recall LOL!
 
Anytime you have an issue or just a question, come on back!  We are always happy to help, and I promise no matter what it is, someone else has had the same question before 🙂
Userlevel 1
Thank you for being so kind!  
Userlevel 7
Badge +62
Hello there,
 
Welcome to the Webroot Community,
 
The only information I can find for you is here https://en.wikipedia.org/wiki/Sri_Raja_Rajeshwari
 
? this is a phone number to Tours and Travel?
 
 

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