Can't remove a threat


SecureAnywhere preformed a scan found the threat
 
Android.Scanner1.Bad
Retail Demo Mode
com.customermobile.preload.vzw
 
And I cannot remove it by clicking the 'Remove Threat' button. Repeating the scan continues to find this threat and doesn't let me fix it. Appreciate any advice you can provide .  Using a Google Pixel phone with latest OS.

3 replies

Userlevel 7
Badge +54
Hello and Welcome to the Webroot Community!
 
Please Submit a Support Ticket and they will sort it out for you!
 
Thanks,
I suffer from the same threat.   I also have the identical phone and software upgrade.
Userlevel 7
Badge +54
Hello and Welcome to the Webroot Community!
 
Please Submit a Support Ticket and they will sort it out for you! It could be a False Positive???
 
Thanks,

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