Cannot activate droid download. When typing in code, phone adds letters which are not there.
Have downloaded app for my Complete membership. When trying to activate, the screen adds letters and therefore I cannot enter the correct key code. Any suggestion
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Welcome to the Community Forum,
Not sure what would cause your device to type in letters that aren't there. Have you restarted your Droid to see if that would help? Are you entering the hyphens of the code which you don't need to do?
Would you want to uninstall Webroot and reinstall? You can look here at this Knowledge Base Article. and it would be a good idea to clear your CACHE before reinstalling WSAC
If you continue to have issues then please submit that Support Ticket . Free of charge with an active subscription and they will look into this for you.
Please let us know if you get this resolved or not. Thanks!
The code is a 20 digit code SA69-AANA-A783-DE78-C584. And if you contacted support, would you have the code that they sent you in an e-mail?
Have you tried calling this number? https://tel:18666124268
Sorry you are having these problems. I once had an HTC and I was able to run Webroot on it. So I'm not sure why you are having issues with that keycode with this.
Please keep us posted on how things are going. OK?
Thanks for getting back to us because this will be valuable information for others! So glad this was fixed for you.
Have a nice day!:D