I've bought and installed SecureAnywhere Mobile Premier 18.104.22.16827 on my Xperia 10.
I receive warnings about the different shields not being active. Clicking on the button 'fix this now' does not change anything. In the appropriate menu all items are ticked.
Even on the website it gives a warning, which apparently I cannot solve.
Tks in adv,
Best answer by pegasView original
Thanks for your help :)
To your question: It concerned all the available shields.
Meanwhile, as advised, I had installed the free version again, which appeared to work correctly.
Then I installed the Premier again, while the free version was still there. I got the obvious question that both cannot live together. So I had the free version selected for deletion. There after the Premier version works correctly.
Hence, the problems are solved, thanks to your help.
Have a nice day ;)
The USB Debugging shield and the Unknown Sources shield need to either have those settings turned off on your Android via the Settings in the Android OS or be told to "Ignore" on the screen that appears when you tap "Fix it Now." The purpose of those shields is to alert you of potentially unsafe settings on your device, and unless you either adjust those settings on the device's own settings screen or tell Webroot to ignore the potentially unsafe state, those messages will continue to appear.
If it's different shields however, please let us know which ones you're referring to.
Maybe not this evening (Europe) anymore, but I'll report back here anyway :)
Thanks for your help so far . Appreciated 😉
What could we do next to check ?
Tks again ;)
Uninstalled the Premier. Then downloaded and installed SecureAnywhere Mobile. That would like to see some log-in info. However, providing the known info is not accepted ..... I used to same keycode I got before.... BTW, why it asks for a keycode if it supposed to be 'free' ?
Wouldn't you mind to uninstall the Premier and install back the Free version just for the purpose to see whether the shields will be also disabled?
Sorry to bother you with repeated un/installs but it is quite fast in Android environment.
Thanks for the quick answer ;)
I had the free version before that came through the PC version offer, which now should be uninstalled. Furthermore, as suggested, I did uninstall the Premier one and reinstalled it, but still the same ;(
As far as I know, there is no other protection software than Webroot installed ....
Hmm, had this happened to me I would try to reinstall the application as it sounds that there something might be corrupted. BTW, don't you have installed another security solution which could interfere with WSA shields?