Best answer by MikeRView original
Cant activate Complete.
I enter email address & password & Keycode and I get wrong Email or Password. I use the same email and Password to login on website and to use the free app. Any ideas?
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
I just want to say that I too have the same problem; I tried what others suggested (to create a new user account and use that instead - maybe this will work for you) but it still did not work; please help! I've been trying for weeks!
Shely's issue is in fact different and it is being looked at by development in an open support ticket (more information here).
Please make sure that you uninstall the free app before downloading and activating the Complete version and also take a look at this knowledge base article involving common occurrences of failed mobile login attempts.
Mobile - "Login Failed" the Email or Password you Entered is Incorrect
I see that you have requested a password reset earlier today that is still located in your inbox in case you wanted to try this after following the instructions in the knowledge base article.
As a side note, if you perform a password reset, your mobile device may need the locally stored password that was active prior to the reset you performed in the event that it cannot connect to the internet (3G/4G or WiFi), for instance, if it was in Airplane Mode. Entering the locally stored password (old password) should allow access to the SecureAnywhere Complete app.
Please try uninstalling the Complete app and reinstalling from the Google Play store to see if the issue persists. You can Respond to Your Support Ticket with your results.
As a side note, each time that you submit a new message within your ticket, it is then sent to the bottom of the queue as if it was a new ticket. Tickets actually get a hastier response when you leave a consice message initially and wait for a response from a technician. 😃