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  • 26 November 2017
  • 4 replies
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I made some settings on my phone , now the only screen I can get is for emergency calls only. I can't get to my phone settings or Webroot settings. The phone is useless now. It is an Android. HELP!!

4 replies

Userlevel 7
Badge +62
Hello Layne,
 
Welcome to the Webroot Community Forum,
 
I am sorry to hear of this ordeal. It sounds like you have locked yourself out of your Android device. The only way I know for you to access your phone again is to do a soft/hard reset. Do you know how to do that? This will wipe everything off your phone, sorry to say. But Google should have a back up of your contacts.
 
Otherwise I would Contact Webroot support and see if they can help you unlock your Android.
Mon - Fri 7:00 AM to 7:00 PM (MST)
Call https://tel:18666124268
Submit a Support Ticket HERE
 
Hope this helps somewhat?
 
My phone is a Kyocera Dura Force XD .How do you do a reset if you can't get to the phone settings?
Userlevel 7
Badge +62
Hello Layne,
 
Please have a look here https://support.t-mobile.com/docs/DOC-28553
 
If you get a chance let us know if you got your Android to reset. Ok?
Userlevel 7
Excellent work, Sherry!
 
http://www.reactio.gifs.com/r/abed.gif

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