Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet.
Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again.
DEFINITION SET 330. Version 22.214.171.12459.
Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
Best answer by MikeRView original
Good catch on the console 🙂. Good news is it only does that with the bundled definitions and once you get a definition update it should finally be younger than you are again.
We will bug that though and get it fixed in future releases. I will take those kind of bugs all day long 🙂.
Also Hansi can't upgrade because we no longer support Android 2.1. And we haven't for a month or so now.
Definition Set 373
The build is correct but there is no way to persuade the console that definition update is REALLY younger than me 😃 Anyway I hope that it will correct itself once a new update definition set is installed.
However I have noticed funny thing in my console, see below
Last definition update is for two years older than me 😃 Moreover it shows the old build number. It looks like communication between the phone and console is somehow crippled.
Your device itself only supports Android up to version 2.1 (Eclair), which is very, very old by smartphone standards. As of version 3.0 of our Android app, we no longer support Eclair. There are certain operating system features in every version past Eclair that simply do not exist on Eclair. We had to make a judgement call that in order to provide the best security we can for modern phones, we had to end support for Eclair. That is why you don't see it on the Market anymore.
Your particular device started out on Android 1.6 - Donut, and it was maximally upgradable to what you are on - Android 2.1 - Eclair. Sadly, we cannot support that device any longer. You will need to look at upgrading to a newer smartphone if you would like to continue using Webroot on that kind of device.
For other people experiencing this issue, it's possible you just need to ask your carrier for an update to your Android operating system. On this particular model however, I can confirm that you can't update the OS past Eclair.
I don't think you could possibly grasp how happy that makes me to hear that!
Hopefully this thread gets filled with many responses like yours and then we can just watch it fade from memory :)
By the way those I asked to hold tight, you should be seeing the upgrade now in the google play store.
Had to uninstall and then download and re-install from Google Playbook but everything is working great now!
If you have an older operating system on your phone, it may still be called the Android Market.
It isn't showing up on the google play store for me yet. I am guessing it hasn't gotten to you either. Hang tight and I will let you know when I see it popping up for me.
Have shut phone down
Connected to wireless network instead of cell phone connection
No joy on any of these.
Device is Motorola Droid X
Sometimes it can take a while for the update to become available.
Roloc and our development team have been tirelessly working on new definitions and memory management methods and they are finally here! :D
Thank you so much for everyone's patience and a huge thank you to our dev team for making this their top priority.
We would love to hear your feedback on the new definition release and if things have returned to normal.
Android - Version 126.96.36.19927 Released
However it shouldn't last too long as Rolock said in his post http://community.webroot.com/t5/Webroot-Mobile-for-Android/Definition-Update-Failed/m-p/13136#M1059
So the fix is being presently tested and should be released within this week.
This post was moved to a pre-existing topic regarding Definition Updates.