Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet.
Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again.
DEFINITION SET 330. Version 184.108.40.20659.
Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
Best answer by MikeRView original
Phone is a Motorola Droid X As of right now there is 106MB RAM free
6.01GB free on storage
I have done the folowing:
Shutdown phone, removed battery and restarted - No effect
Removed the App and re-installed - No effect
Removed other apps from phone - removed Webroot app and re-installed - No effect
Just as a note...
I have the same app running on my Motorola Xoom with no issues.
If you stop other applications from running by going into apps and either uninstalling or preventing it from running at a service this will work as a temporary work around in some cases.
Otherwise the fix is coming and will be out sometime next week.
- My renewal is coming up, and if not fixed ASAP my I'll delete Webroot from my phone and PC and go to another product.
The good news is we have a fix in for this today and it is going to our QA team as we speak. It will be in our next release which should be sometime next week.
Again I apologize for this issue and we are as anxious to see this resolved as you are.
If anything changes I will keep you posted.
While Webroot are trying to fix this, is it possible to roll back to an earlier version in the meantime?
Just thought I would ask!
Thanks for the reply and the offer of further help if necessary. So ...
The crash on startup problem is persisting I'm afraid. Basically, every time I start the phone (Motorola Defy+ using Android 2.3.6), I get the message:
"The application Webroot SeccureAnywhere Mobile Premier (process com.webroot.security.full) has stopped unexpectedly. Please try again"
I click "Force close" and the application appears to re-start itself OK but then, as you know, I have the update problem. I assume that, after re-starting itself, Secure Anywhere is working as intended and providing protection but I have no means of checking.
Thank you :)
In the meantime, please let me know if you have any other questions I can help answer.
Thanks for the quick reply. It's helpful to see that other people are having the same issue and I completely understand that you are working on it as a matter of urgency so I'm happy to wait.
I've had one crash since reinstallation but I'd like to leavee it for a while to see if that was a on-off before asking for help with this.
Thank you! 🙂
Welcome to the Webroot Community forums.
I'm sorry about your frustrating experience with the definition updates. As you can see, some other users are having similar issues as well. Unfortunately, at the moment there isn't an immediate solution. However, as Mike mentioned in the previous post, our mobile team and developers are diligently working to get this issue resolved ASAP. In fact, it's their top priority right now. Please continue to be patient and we will let you know as soon as the fix is in place.
Regarding the app crashing, have you since tried uninstalling and reinstalling the app to see if that resolves (at least) the crashing bit? Let me know and I'll assist you accordingly!
I'm getting similar update problems. I have reinstalled, transferred as many apps as possible to the SD card but Secure Anywhere continues to misbehave. When I try to update I get either a prompt about not being able to connect to the web (although wifi is working fine for email and browser) or, if I use "Force definitions update now" I get:
"Webroot failed to update the threat definition. The following error was encountered: def.webrootmobile.com"
Also, Seecure anywhere has started crashing and restarting itself as the phone boots up and sometimes crashes when I am navigating through its menus. This is a recent development.
I would appreciate some advice and/or help please! 🙂
Our developers are hard at work on new definitions and memory management methods. I apologize for the delay but the testing for the new definitions and memory management is now underway. Please be patient while they are tested and I will update the thread as soon as they are released and if there are any new workarounds.
I have tried uninstalling the program several times along with clearing the cache files.
Outside of uninstalling and looking for another program not sure of what other options are left.
Any suggestions would be greatly appreciated.
Thanks for your time with this matter.
I like America sometimes, but sometimes I see the "milky cow" market items and that extort me to through money in the unexpected quantaties. Should I apply for Congress right away, or may be through the phone????? or it may be the real way to get network without paranoya and guesses for?
The Phone memory has the encryption which holds it in the overloadings.The Droids need more memory for extra encryption??? they better stop use the Root access for the three-way-services. The govs abuse to control the phone for no reason evesdroppings as like as the domestic spy abuse.
Definition Update Failed
Combined post with the Definition Update Failed topic
As I mentioned we are hard at work on a fix for older phones or ones with very little memory. Remember just because you did a wipe does not mean that no other programs are running, the Android opperating system takes up a good chunk of memory itself as well as any other applications that get shipped with a phone which depending on the carrior you use could be substantial.
As an example my sister has a phone much like yours that out of the box has only 1% memory free.
In other words, I understand your frustration and we are working on it. When we get a solution that works for everyone from slow phones to fast we will let you know!
I've tried everything but still not work.
Even I give a "format factory" to the phone. After I install Webroot Mobile as first and only program, I receive the same message as before: "Out of memory..."
In that case I think that the program became useless
I just wanted to drop in and let you all know we are looking at ways to improve memory management in the future. In the next release which is currently slated to come out in a week or so we will be releasing some improvements in memory usage around definition updates.
The reason this was working and is now causing issues is that our definition files grow over time as we find more viruses out there. This has outpaced the memory in phones over time so we require a larger chunk of memory now than we have in the past. Some of you with older phones or that have a lot of applications running that take up memory will begin to see this issue.
As others suggested in here general healthy cleanups of your phone is your best bet to not run into this issue in the meantime. Things like uninstalling apps that you don't use anymore that may be running background services. Periodically rebooting your phone will help clean up other apps that may be consuming memory that. Remember that just because you don't see it doesn't mean it isn't running. Use the App Inspector that is included in our pay products or the built in Android Apps list and look under "Running" to determine what is actively using memory that you may not want.
I could go into a long rant about Java, Linux and memory utilization but I think that is best left for another day. For now, know we are hard at work on better solutions in future releases and we will keep you posted as those become available or if there are any other work arounds.