Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet.
Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again.
DEFINITION SET 330. Version 126.96.36.19959.
Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
Best answer by MikeRView original
First of all, I'm sorry to hear you're having this issue-it's quite out-of-the ordinary as this definition update failed issue has pretty much been resolved (and the thread has stayed quiet recently) for all but a very few individual cases (with yours falling under this category).
*I looked up your account information and everything does look fine in our system-you do have the paid version and there are 299 days remaining in your subscription.*
Pegas is right in that submitting a support ticket is probably the best way to go about this issue as mobile logs may be required to pinpoint the cause of the update hanging up and killing the battery.
That said, before submitting the support ticket, I would like for you to try a fresh uninstall/reinstall one more time. This time, instead of doing an un/re from Google Play (which I presume is what you've been doing based off Pegas' suggestion), please try uninstalling from the WSA app itself. Open SecureAnywhere, tap your Android Menu button, tap "Uninstall", enter your password to uninstall the app. Afterwards, go back into Google Play and reinstall the app. After it is back on your device, please go back into the app, tap the Android Menu button, tap "About". You will then see some info displayed. Please confirm that you're on the newest version (188.8.131.5246). Also, can you tell me exactly what make and model device you are having this issue on?
Let me know if this solution changes anything/resolves the issue. If not, please follow the aforementioned link to submit the support ticket.
Thanks for trying the solution and I am sorry to hear that you're still having the issue. That said, you're in good hands and I'm glad the support agents are helping you out via the support system as our Community/Social Media support hours are not 24/7 and our coverage is limited on the weekends. However, please update this thread after you have more info from the support agent and please let us know if you're still having problems.
Unless I am mistaken, that phone runs on Android 4.0 I know that OLD versions (2.2 like I have) are no loner supported, but there should not be a problem for yours.
You may want to submit a Trouble Ticket for a bit of troubleshooting. Normally I would suggest uninstalling and re-installing, but if you cannot access the download in the Google Play store that may not work. Is it a case of it does not show up in Google Play, or simply it is listed but no updated version available to install?
Keep in mind, there might not be an update available. Webroot does run differently than other solutions and so it does not need new difinition updates as often as others do.
EDIT: Link changed to newer release notes
Are you using the free version? If you are please uninstall the App and go to Google Play and reinstall even if it's the paid version make sure you install the correct one please look at this TKB article: https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300#.Uf8n823Nnns