Definition Update Failed

Sure Jimbo, I'll be happy to give you a hand again.  :)

Could you please private message me the keycode you are attempting to use?
 
And what specifically is happening when you try to open a support ticket?

After a bit of reading, I see, finally, a post in here in which it is acknowledged that Android 2.1 is no longer supported, and hasn't been for a month or so.
 
It would have been quite a bit of a better customer experience if this point had been made earlier on, and more clearly.  Also... obviously quite a few 2.1 users still have the Webroot app installed on thier phones (Myself included).  It would probably have been a good idea if you had sent a message within the app, or a final update on the Android Market to display a message within the app, that support for the app has been discontinued for 2.1 devices.
 
While Webroot is among my preferred security applications, I find myself quite annoyed at the termination of support without any notification, or attempt to notify me of the change.  It has been quite aggravating to be attempting to update the app without success, and yet have no reason for this behavior.

I've managed to re-install webroot secure anywhere. I get a warning that "current scan out of date." On trying scan I get the following:
 
Definitions Update Failed
Webfailed to update its threat definitions. This likely means your device doesn’t currently have internet access…..
Error: OutOfMemoryError processing def update.
 
My phone memory is 185MB (avail 44.5MB), so whats the next step?
thanks
 

Good though Secure anywhere was when it worked, I'm afraid I gave up waiting and have switched to another product. Sorry but the other product works with no hassle

My Secure Anywhere renewal expires in 16 days. I'd rather keep webroot but I'm not going to renew if the product doesnt work.
 
Provided RAM levels, other: 53mb in 4, avail 49+90mb in 1 3 days ago but no feedback - still getting:
- Definitions Update Failed
Webfailed to update its threat definitions. This likely means your device doesn’t currently have internet access…..
Error: OutOfMemoryError processing def update.
 
Anything left for me/webroot to do?

Tried to force a new update manually but to no avail. Stuck with 377 and with the OOM error.

I have DROID SPH-M910 Samsung Interceipt provided by Virgin Mobile. It is very old fashioned for droids - it is of two years old. I bought it and I did not saw it had the 160 Megs of memory instead of 256 Meg. I called for Samsung but they knew nothing. Then I continue to use my phone. It was not too bad till I got Zenonia 2 and played for first year, then I had a little couple months in Moscow. When I turned back my phone got updates and it screwed it. When I played with Zenonia 4 game it may rise the memory use till 120 -139 Megs, but after I quit the game it got down and if i clean memory in my "Task Manager" it would allow me have 87 Megs after RAM Level 1 and Level 2 "Clear memory" button pushed.  I couldn't fix my phone for a few months. I wrote tech support here or in another chats or forums. Nobody could help me. After the hurricane began this week I used my phone to make pictures, but on Tuesday-Wednesday night I got disconnected service and very slow phone. I used to fix it after I got home on Thirsday. I pulled out my memory SD card, and I did to reset phone till manufacturer defolt pushed three buttons at the same time. That let me get into boot menu and erase the partitiona and then - reset till manufacturer defoult.
  I saw that the phone had the same root developings but after I had a few hours tech support conversation with my Virgin Mobile provider to Activate Service. After they allow me to get connected, I began to reinstall all updates I had - I mean the apps - the connection to Apps store, the Antivirus software, the barcode scanner and the authenticator. Eventually I found that my phone began work better, but after I got the new version of the GooglePlay I got impoossibility to see my apps in my phone. Then I came into Settings and open the Apps Management - I cleared the memory of that app. Then I found that I can use to update some of my apps. I did not install any after that, but the next day I found the little bit more updates came into my phone. It installed the "Downloads", "My Account", and something else automatically. I found that the phone began use more memory - sometimes its goes to 120 Megs RAM memory but if I use to clear it on Level 1 and level 2 it low to 120 or to 100 Megs. I made a look into Webroot IPs and I found the ports and IPs connected to phone.Mostly it is the system self encryption process which takes too much memory, and that process is the ROOT. Somebody provide too much security for the phone which cannot carry too much so it slow the phone speed and performance. Before Webroot I had TrendMicro. The old Trend did not have that feature to be able see the IPs and Processes. Then somebody provide with too much scannings to make people through the WEBROOT, which with WHOIS allow you to find who control your phone or to find the open ports. As a FACT, during the Sandy Hurricane I checked how my computer was connected to the Internet on the Hotel Internet access point. I found that it goes to router in Texas, then in California, then to Massachusets, and then it got New York City. I just did NETSTAT check for all and checked the IP hopes on the way to reach server for New York Adobe. So...
  The bad news are those that the program developers should stop develop too much encryption and kind of viruses of that encryption. The Encryption-decryption alows down the phone but as soon as somebody reach your root, the reason for the encryption will be lost. 
 And you know how does it work now???? The scan begins, then it show the message that it was cancelled, then it got fixed then it shows another tim the alert that You are not safe, then it fixed, thennnnn......... That isnot bad made software, that is the ROOT.
 That is the same MIKE, or JIMM, or JIMBO just play with their java, I think....

Jumbo, it wasn't an update t our application just our definitions. So if google play is saying you are at the latest then do a manual definition refresh and see if that fixes it.

Its under

s
Security -> antivirus -> schedule -> force definition updates now

In a follow-up I am pleased to confirm that WSA has auto updated to definition set 381 today. So it looks the OOM error has gone for good.