Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet.
Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again.
DEFINITION SET 330. Version 188.8.131.5259.
Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
Best answer by MikeRView original
It isn't showing up on the google play store for me yet. I am guessing it hasn't gotten to you either. Hang tight and I will let you know when I see it popping up for me.
If you have an older operating system on your phone, it may still be called the Android Market.
Had to uninstall and then download and re-install from Google Playbook but everything is working great now!
I don't think you could possibly grasp how happy that makes me to hear that!
Hopefully this thread gets filled with many responses like yours and then we can just watch it fade from memory :)
By the way those I asked to hold tight, you should be seeing the upgrade now in the google play store.
Your device itself only supports Android up to version 2.1 (Eclair), which is very, very old by smartphone standards. As of version 3.0 of our Android app, we no longer support Eclair. There are certain operating system features in every version past Eclair that simply do not exist on Eclair. We had to make a judgement call that in order to provide the best security we can for modern phones, we had to end support for Eclair. That is why you don't see it on the Market anymore.
Your particular device started out on Android 1.6 - Donut, and it was maximally upgradable to what you are on - Android 2.1 - Eclair. Sadly, we cannot support that device any longer. You will need to look at upgrading to a newer smartphone if you would like to continue using Webroot on that kind of device.
For other people experiencing this issue, it's possible you just need to ask your carrier for an update to your Android operating system. On this particular model however, I can confirm that you can't update the OS past Eclair.
However I have noticed funny thing in my console, see below
Last definition update is for two years older than me 😃 Moreover it shows the old build number. It looks like communication between the phone and console is somehow crippled.
The build is correct but there is no way to persuade the console that definition update is REALLY younger than me 😃 Anyway I hope that it will correct itself once a new update definition set is installed.
Definition Set 373
Good catch on the console 🙂. Good news is it only does that with the bundled definitions and once you get a definition update it should finally be younger than you are again.
We will bug that though and get it fixed in future releases. I will take those kind of bugs all day long 🙂.
Also Hansi can't upgrade because we no longer support Android 2.1. And we haven't for a month or so now.
Could you please private message me the keycode you are attempting to use?
And what specifically is happening when you try to open a support ticket?
Confirmed. Received update definition #375 and the console shows correct time since the last definition update.
It would have been quite a bit of a better customer experience if this point had been made earlier on, and more clearly. Also... obviously quite a few 2.1 users still have the Webroot app installed on thier phones (Myself included). It would probably have been a good idea if you had sent a message within the app, or a final update on the Android Market to display a message within the app, that support for the app has been discontinued for 2.1 devices.
While Webroot is among my preferred security applications, I find myself quite annoyed at the termination of support without any notification, or attempt to notify me of the change. It has been quite aggravating to be attempting to update the app without success, and yet have no reason for this behavior.