Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet.
Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again.
DEFINITION SET 330. Version 220.127.116.1159.
Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
Best answer by MikeRView original
"Definitions Update Failed" errors should be resolved. Please try updating the app from the Google Play store.
Can you kindly revert with result after upgrade to the latest version (18.104.22.16842) from the Google Play as Mike suggested? We would like to monitor whether the OOM error has been resolved for all devices. If the upgrade doesn't resolve it for you, could you inform about your Android device?
Thanks & regards,
I started getting these OOM errors around a week ago with the WSA Complete app. My last successful definitions update was 468. Before this, it worked fine on my HTC Desire 2.2, even if the phone was fully loaded with other apps.
I've tried everything. I even did a factory reset on my phone and reformatted the SD card, and installed the app again. Now the current definitions are 464 and utdates fail with OMM errors.
There is only one other third-party app on the phone now, and available RAM seems to be around 100MB + 185MB.
I suspect it has something to do with v. 22.214.171.12465 released on March 5.
What a novice like me do find a little strange, is that the amount of RAM the WSA app is using is varying from 15MB to 85MB when the phone is passive (just being monitored).
(What's even stranger, is that nobody else is mentioning this. Do they just uninstall the app and never look back?)
Have you tried to uninstall and then reinstall? That sometimes helps update problems. Let us know if that works, as others may have additional ideas and you can also Submit a Trouble Ticket as well.
Force Definition Update: Open SecureAnywhere>tap Security>tap Antivirus>tap Schedule>tap Force Definitions Update Now
I did not add any coverage, nor did I cancel any devices. I merely renewed my contract. I have always had two phones and my computer registered with you.
Please take care of this.
Not sure what to do now...
I will call the sales number you gave me and see if they can remove that "trial" keycode that shows I still need to renew/update my phone. I don't have any idea where that came from but obviously I don't need to renew that expired keycode.
Thanks for your help.
First of all, you should try the quickest workaround which helped other users. I mean a clean reinstall of WSA (from Google Play) on your Android device and revert with result.
BTW, what version of Android do you have on your device? Just pondering, how old your battery is? Can't be in the end of its life?