Definitions are scheduled to update daily, but warning message occurs weekly stating that definitions are out of date. Selecting "fix this now" does update definitions properly. Manually selecting "force definitions update now" always works without a problem, just the scheduled updates do not occur.
Have uninstalled Secure Anywhere Mobile Complete from Droid, rebooted Droid, downloaded clean copy (registered) from Play, reinstalled, rebooted Droid again. No change, scheduled definition updates do not occur.
What time of day is it set to update? A time when you are up and awake or scheduled for overnight?
Does your phone complete other internet based tasks such as receiving incoming email, facebook messages or other such things at the time it if failing to recieve the Webroot updates?
The Droid has a corporate exchange email account synced at all times (not batch) and that is working fine. Also an Xfinity (syncs hourly) and Gmail account that are also working fine.
Welcome to the Community Forums...:D
Given what you are reporting I would suggest an uninstall/download/reinstall...or, alternatively, you should Open a Support Ticket to let the Support Team take a look at your setup as there may be a conflict causing the issue.
Either way, do post back and let us know when & how the issue has been resolved for you.
A new app release was pushed on 5/17/14 v18.104.22.16806 which did fix the bug. Definition updates now automatically occur on a frequent basis (almost daily).
I had not noticed an issue with my own Android updating, but my gril's tablet seemed to be acting as your was. It looks like hers too is updating correctly now as well!
Hope that you are well?
Many thanks for coming back to updated us, as David has already posted. Such feedback is extremely useful moving forward as it allows us to validate the advice/support provided and so assist users in the future who may come here with the same or a similar issue.
Have a great weekend.
Thank you for the confirmation!
Have a Great Day!
You can find the instructions Here
Sorry is this for a mobile cell device? If so please continue or you can issue a Support TICKET HERE
Sorry for the inconvience and get back to us if you have more questions!