Best answer by YegorPView original
Device Removal From SecureAnywhere web interface
I currently have 3 devices protected under the mobile security tab. I no longer own 2 of them. Is there a way to remove them from the tab so I can add new devices? The only other time I've been able to remove devices is by contacting customer service. Kind of a pain, becuase their system has changed. You used to be able to just send an e-mail and they would remove a device. Now you have to call them and start a trouble ticket. Plus when you click on the "Contact Us" link it redirects you here or to another site that is even less helpful.
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I found your support ticket and I looked further into your issue. While the mobile devices do appear on your portal account, they are there only as historical references. You can go ahead and add the new mobile devices as planned! Let me know if you have any more questions or concerns.
This forum is also manned by Webroot employees and in a lot of cases, the answer to what a person is looking for is already on the forums when a search is done. It very frequently helps people not have to open a support ticket, which is definitely a time-saver for them.
(D5FWN191-CPW, GATEWAY_SYSTEM, TREVOR-PC). How can I remove them?
Happy to have you here!
Please wait and we will check this out.;)
Have you deactivated each device or are you trying to do so now?
Triple Helix any suggestions?
You may want to submit a support ticket. Tech support will be happy to assist you.
Sorry for the inconvenience.