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Error code

  • 18 November 2021
  • 2 replies
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On my Android phone is done doing a scan I get a Error Code that says Client error code 1010 how do I get out of this 

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Best answer by TripleHelix 18 November 2021, 18:32

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Userlevel 7
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Hello @jdkswhite 

 

Can you tell me the version number of the Webroot app you are using? Could you be still on v5? If so you will need to uninstall v5 and install v6! See here for more info:

 

https://community.webroot.com/webroot-mobile-security-for-android-15/renew-question-349308?postid=369925#post369925

 

Thanks,

Userlevel 7
Badge +63

@jdkswhite  see here to see what v6 looks like! https://community.webroot.com/home-product-releases-27/webroot-mobile-security-for-android-version-6-4-7-349310

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