Phone was replaced and put in old simcard and lgged into google play for all apps. Webroot secure mobile was downloaded as is what I have on laptop webrot secure anywhere. tried logging in and failed. logged into laptop and reset password and secure password. tried again setting up on phone and it failed. I deleted the mobile phone from the laptop login and still cant start over. Webrot secureanywhere on laptop is version 18.104.22.168, mobile webroot secure anywhere mobile is version 22.214.171.12447
All of the computer products are called Webroot SecureAnywhere, but it is what comes after that which can be important. Is your box marked as: Antivirus, Internet Security Plus, or Complete? You need to make sure you have the correct Android download for the computer version that you have.
Once you determine which version you have on the computer, login into your Account Portal, go to Mobile Security, and click Add A Device. There is information and links there to help determine which version you need to download for your mobile device.
If you still need help, you can Submit a Trouble Ticket , or reply to this and most likely a Webroot moderator will see this tomorrow and help you in here.