Best answer by JimM
View originalFactory Reset Phone, Subscription now does not work.
I recently just reset my phone thinking that it would make a bug go away. I have a Samsung Galaxy SIII, and I bought the premier version during black Friday for $1.07. After reinstalling Webroot, I have the free version, and I am unable to reupdate my app to the permier version. Can someone help me?
Userlevel 7
+56
Hello xomgitzryan and Welcome to the Webroot Community Forums.
Can you try a reinstall? Uninstall and go Here with your phone and in install and try to enter your keycode again. If that doesn't work a Webroot Staff member will be online 7AM to 5PM MST to help you or you can Submit a Support Ticket and get help that way.
HTH,
TH
Can you try a reinstall? Uninstall and go Here with your phone and in install and try to enter your keycode again. If that doesn't work a Webroot Staff member will be online 7AM to 5PM MST to help you or you can Submit a Support Ticket and get help that way.
HTH,
TH
Userlevel 7
From the main screen of the free app, tab Menu and then Register. Then tap Activate, and enter your Premier keycode to upgrade the app to the Premier version. I'll send your keycode along in a private message in case you don't have it handy.
Userlevel 7
Hello xomgitzryan, Welcome to the Webroot Community Forum. 😃
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.