False positive verizon

  • 20 February 2018
  • 3 replies
  • 820 views

02/20/2018: webroot detected Trojan on cellphone: com.customermobile.preview.vwz.
Pushing remove threat button does nothing.
Appears likely to be false positive from verizon.  
What should I do next?

3 replies

Userlevel 7
Badge +47
Thanks for letting us know about this issue. The best way to get this issue sorted out is by contacting our customer care team. They'll be able to address this in the most secure and efficient manner possible. 
 
You'll be able to create a ticket with the link provided and they'll help you right away. 
 
Thank you!
Badge +1
02/20/2018: webroot detected Trojan on cellphone: com.customermobile.preview.vwz.
Pushing remove threat button does nothing.
Appears likely to be false positive from verizon.What should I do next? Kroger Feedback


I faced the same issue, still facing that, no solution yet.
Userlevel 7
Badge +55
Hello Rhonda757,

Welcome to the Webroot Community,

This thread is a year old I believe by the looks of it. This False Positive should of been resolved by now. Have you contacted support recently? https://www.webroot.com/us/en/support/contact

Here is another Thread concerning this issue.

Please let us know if this was resolved or not.

Thank you,
Sherry

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