Galaxy S6 active stuck on lock screen after scream sent

  • 11 February 2016
  • 1 reply

 I sent a scream to my phone using webroot app to see how well it works. After entering 4 number code it goes to home screen then disables itself by going to black screen before I can do anything. Tried going online to fix but no luck. Any suggestions.

1 reply

Userlevel 7
Badge +62
Hello SA1,
Welcome to the Webroot Community,
I am not sure what is happening to your device or why this would happen. So plaese Submit a Support Ticket and they can guide you through this procedure and correct the issue. This is a free service with an active Webroot subscription.