Having trouble using webroot on Mobile android

  • 17 February 2013
  • 4 replies

To whom my be able to help me,
I have installed webroot on my computer and activated my account.  I am trying to webroot on my Motorola Atrix Android phone, but it keeps telling me my email and/or password is invalid.  Please help.

Best answer by MikeR 17 February 2013, 22:42

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4 replies

Userlevel 7
Hi DGreen, and welcome to the Community!
What version do you have on your computer: Antivirus, Internet Security Plus or Complete?  There are more than one Andriod download, and you have to have the correct one for the PC version that you have.
Userlevel 7
I just ran a fix on your MyWebroot Account on the back-end. Which app did you download?
You will need to download the free version of Webroot Security & Antivirus and once you enter your Webroot Internet Security Plus keycode, the app will be given the paid version's feature set and functionality.
Thanks, all good now.
Userlevel 7
Let me know if you have other questions!