I have Web root mobile. I forgot the pattern. Locked out of phone.

  • 25 January 2017
  • 1 reply
  • 16 views

I have forgot the pattern to unlock the screen on my Samsung S7 mobile. Is there a solution without having to reset my phone and lose all my info? 

1 reply

Userlevel 7
Badge +62
Hello Dragonhalf97,
 
Welcome to the Webroot Community,
 
In your situation, unfortunately this is the lock screen behaving as designed.  This issue is explained in depth in this article
 
But please read this Android User Guide to try to unlock your device from the Online Account Console.
 
If this does not help then my advice would be to do a soft reset on the device or get your cell phone provider to assist.
 
Also you could Contact Webroot Support and they might be able to asist you. http://www.webroot.com/us/en/company/contact-us
This is a free service with a Webroot subscription.
 
EDITED: Please look here at this Thread
 
Hope this helps somewhat?

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