i just got my Webroot disk in the mail

  • 22 September 2015
  • 1 reply

i put the disk in and ran the program after it detected any threats i tryed to clean it up and it asked for a security code i dont have one. please help

1 reply

Userlevel 7
Badge +62
Hello ?,
Welcome to the Webroot Community,
While installing Webroot did  you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX?
May I asked where you purchased your Webroot disk?
Have you set up an Online Account? If you set up an account and forgot your security code.Then click HERE to reset it.
To create an account:
  1. Open your browser to the Webroot online management account website. You see the Log in and Create an Account panels.  
  2. Click Sign up now in the Create an Account panel of the SecureAnywhere website. [img]http://sw.nohold.net/Webroot/Images/wsa_logincreateaccountpage.png[/img] The Create an Account registration page opens: [img]http://sw.nohold.net/Webroot/Images/wsa_register.png[/img]  
  3. Complete the registration information: Registration Information Webroot Product KeycodeThe license keycode you received when you purchased a product. Using the keycode, you can manage all products from the Webroot SecureAnywhere website. You can add more keycodes for other products after you register and log in, if your account has Admin privileges for Webroot SecureAnywhere. If you already have an account you can enter the keycode for another product, then enter the email of your existing account to create a separate console. See Adding consoles to your account. If you do not currently have your keycode, click here for information on how to locate it. Email AddressYour email address will be your login username. Your account activation confirmation will be sent to this address. PasswordMust be a minimum of 9 characters, and must contain at least 6 alphabetic characters and 3 numeric characters. Your password can be longer than the required 9 characters. It can include special characters, except for the angle brackets "<" and ">". As you type, the Strength meter shows how secure your password is. For optimum security, it’s a good idea to make your password as strong as possible. Your Personal Security CodeChoose a question from the drop-down list. If you forget details of your login later, you'll need to provide the answer to this question to retrieve the information. Security QuestionIf you want to bypass the password prompt and log in automatically, select this checkbox. Security AnswerType an answer to your security question. The Security Answer is case-sensitive
  1. Click Register Now. Webroot SecureAnywhere notifies you that your registration was successful, and sends a confirmation message to the email address you specified.
If you still are having problems then let us know or you can submit a Support Ticket free of charge with an active subscription and they will help you.
Hope this helps?