I reset my phone and cannot locate my activation code.

  • 12 June 2020
  • 3 replies

I can't find the product activation code in my Google play receipt.  I can find no other emails from webroot containing my product activation key.

3 replies

Userlevel 7
Badge +17

Hey there @dctommy ,

Please try this URL to find your keycode:

If that doesn’t work, please contact our SUPPORT TEAM for assistance. 

Let me know how that goes!


I tried the first option and it tried to download an app which I was unable to open on my phone.  I then tried to reach support but I wasn't allowed to login or register without having a product key.

Userlevel 7
Badge +59

Hello @dctommy 


You can Submit a Support Ticket and you don’t need a key to chat with Webroot support.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.