Webroot Mobile Security for Android
Support for our Android mobile apps.
- 941 Topics
- 5,008 Replies
I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?
Yes have been hacked on three different phones along with my wife's. I have some of the best Mobil antivirus and malware protection on the market, and still my phones have been highjacked.I need serious help Ive run out of options we root last chance, feeling hopeless.
I searched and found several similar issues from two years ago, but I’m having this problem now. I am on the latest update for my Android Samsung Galaxy S9+ and I’m on SecureAnywhere 22.214.171.124428. Every week or so, my phone suddenly starts heating up and the battery runs down very quickly. Eventually, I get a pop-up saying:Device CareSome apps or processes are overloading the system (CPU) and need to be closed.SecureAnywhere CPU: 50.44%At this point, my battery drained quickly from 60% down to 28%.Seems like if you have to shut down SecureAnywhere, you are defeating the purpose of protecting your phone. Is Webroot doing anything about this? I’m sure people will give me lots of “how to” information for conserving battery, etc., but really, isn’t this a Webroot issue, rather than an Android issue?Thanks,
I have secure anywhere webroot installed on my phone. I t says I iam protected and no threats are detected but I am getting a message continually popping up on my home screen telling me to clean my phone, asking have I been hacked, etc and pornagraphic messages are being sent. I clear them from my home and they just come back. They are not connected to my email or text. They continuously pop up. How can I stop them? I do not want to click on or go to the website.
Fire HD 10 Plus (11th gen) can't find Webroot Secure Anywhere in Amazon App Store. Anyone else having this problem?
I have a Webroot license and want to add my new Kindle Fire HD 10 Plus as my 3rd device. I cannot find Webroot Secure Anywhere when trying to access through the App Store. What am I doing wrong? Is Webroot Secure Anywhere compatible with this new Fire tablet? Thank you.
There is a notification that keeps telling me my secure lock screen is in an unsafe state on my new laptop. I have set up a lock screen with a PIN. The notification still persists. If I choose to ignore it then Lost Devise Protection will be turned off. I don’t want that. What am I doing wrong here? Thanks for the help!
I just purchased Webroot’s antivirus protection. After installing on my desktop and my laptop, I proceeded to install on my Samsung Galaxy S6 tablet. A notice popped up about the Secure Anywhere app available via Google Play. I searched it out, and the store noted that it wasn’t compatible with my device. Is this information correct? If so, what can I do to protect my tablet?
My Android Weather app,which is factory installed,and can't be uninstalled, has a history of being piggyback. Example 30 minutes ago outside temp has been at 19 degrees and has stayed there for at least 2 hours, not moving. So I went to settings and forced off and disabled the app.Then reable it,why I have to do this is beyond me.but temp changed from 19 to 30 degrees They appear to be using a mirror effect to try and confuse me. I have always had to do this for appox a year. Any Suggestions???
I have a Galaxy A50 protected by Webroot SecureAnywhere Mobile .. Version 126.96.36.199428 definition set: up- to-date. Scans come back clean.I have 2 email accounts, (a btinternet.com and a gmail.com). Recently I have found that I am unable to delete emails from my btinternet.com Recycle Bin (they reappear a short time later),with the gmail account (which I hardly use) they drop into my 30 day spam bin , and fail to permanently delete when I click on the link. This seems to generate another email trying to tempt me into clicking on it. These emails are really aggressive in nature.sync is set to ON at present.I am presently using my desktop in compiling this report. (Scanned and clean, Webroot Secure AnyWhere Complete v 188.8.131.52 ) I use Mozilla Thunderbird as my desktop third party, although I haven't accessed my emails through Thunderbird since the onsetI haven’t sent any emails since this has startedI have not knowingly clicked on or opened any malicious emails that I am aware
Got a new Android phone and am not able to access spreadsheets from the cloud. On the old phone a window popped up with app choices the new one when I click open I get a pop up “No application available to open file”. The file is a .xlsm and the app I use is WPS Office. How can I get these files to open on the new phone?
webroot app not downloading to my samsung s8 homescreens and I can see it but cannot access it from settings
I can see the webroot mobile unders Apps in my settings page, but no App icon is on my homescreen to be able to access the app and use it. I have a samsung s8,and just purchased a new computer and received a new webroot with a new key. I tried to load this program but have failed a dozen times. Can u help?
Suddenly about 2 weeks ago I began receiving responses from websites when I would login. I would get an email saying that my password was used from a new device and if this was me not to worry but if it wasn't me to change my password contact them. I've had the same Samsung Galaxy 7s for 5 or 6 years and it is my only internet access. Is there some weird kind of worm that would cause this? It's happening on Amazon and PayPal and a whole bunch of other website so I don't think it's their issue but I have Webroot on my phone so I don't see how it could be mine. Can somebody tell me what's happening?
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