Webroot Mobile Security for Android
Support for our Android mobile apps.
- 941 Topics
- 4,971 Replies
I'm sorry. I just purchased a Kindle Fire 9th Generation and trying to get the FREE Webroot SecureAnywhere App. The problem is that it isn't listed in the app section after a search - only the $15 one is listed although I see "2 results" after the search under Apps & Games but just the $15 appears.. I read as many articles about this in the community and would please like some easy to follow guidance for a dummy like me. Thanks,
I have Webroot SecureAnywhere Mobile Complete on my HTC Incredible 2 (Android). My battery has been draining so rapidly lately that I ordered a new one, and that one is doing the same thing. My investigations led me to the battery usage on my phone, which showed that SecureAnywhere is using 43%. When I went into SecureAnywhere, I attempted to go the Antivirus Scan screen, but the scan was frozen and would not cancel. I restarted the device, and now the scanning always freezes on this package: "Scanning SD card: com.cinemark.mobile_12.apk." Please advise.
Hi, I have installed the Free Webroot SecureAnywhere app on my Galaxy S6. All appears okay except when I go into 'Security' and then 'Secure Web Browsing' it states that there are "no problems detected" but it also says underneath that "This feature is unavailable at this time. Your device is not currently compatiblw with Webroot Secure Browsing". Is this because of my phone (S6) or my OS (Marshmallow) or is this just not a feature currently available? Many thanks. Neil
Due to some crashing issue, I have done a factory reset on my P6200 tablet and reinstall all my applications. However, when I reinstalled Webroot Mobile Security, it prompted an error "Raw Error (URFM9988) Console creation has been exceeded". I unable to login to my account on my tablet console., I am stucked now. Please kindly assist the soonest. Many thanks.
When searching the web...my android will freeze for a sec and saids WebrootAnywhere has stopped. Webroot icon disappears and reappears seconds later. Have any ideas why this happens now and then? What details do I need to know for Android community to problem solve this? I guess as long as Webroot pops back on..it's ok?
Hello, Yesterday I installed the free version of Webroot antivirus for android (got it from Google Play apps Market) on my brother's phone, a Samsung S3 Neo. Install went on without visible problems, it asked me data for an email and a password in order to create an account and then the app started scanning the phone. The account doesn't work, though, going to [url=https://it-my.webrootanywhere.com/default.aspx?a=b]https://it-my.webrootanywhere.com/default.aspx?a=b[/url] and using the credentials doesn't allow me access and the function "I forgot my password" and "I forgot my security code" don't send any email to my address. I wasn't asked any security code when creating the account on the phone, by the way, only username and password. Could someone shed any light on the problem? Thanks in advance
Xoom Wifi. Webroot always worked normally. Since a while Webroot scans normally just up to sdcard, then it freezes, then after some time it crashes. I removed the external sdcard to see if that caused it but that didn't make difference. Obviously i can't remove the internal memory.
Hello Webrooters, Is anyone having issues with the SecureWeb Browser on your Android? I cannot get into settings when tapping in the 3 dots in right hand corner. Edited: I'm finding the User Guide for SecureWeb is not very helpful. IMO.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36142i5CF6F90E690B3909.jpg[/img]
My Android Weather app,which is factory installed,and can't be uninstalled, has a history of being piggyback. Example 30 minutes ago outside temp has been at 19 degrees and has stayed there for at least 2 hours, not moving. So I went to settings and forced off and disabled the app.Then reable it,why I have to do this is beyond me.but temp changed from 19 to 30 degrees They appear to be using a mirror effect to try and confuse me. I have always had to do this for appox a year. Any Suggestions???
I have used Webroot Secure Anywhere on my Nexus 7 Android tablet for at least 8 months. (The free version prior to that.) Today, I am getting the warning my definitions are out of date. Webroot will not update the definitions. I cannot even Force an update. Please help!
Hey there everyone, I'm sure this has been answered before but I can't seem to make sense of the other answers so I'm just going to post because for the life of me the steps on the older post make zero sense to me so someone please help! I have a Galaxy S8 and installed the mobile security app for Webroot but I'm getting this, shown in the picture, when I have a code that has been entered and activated. So my question is why is my phone not compatible?[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/32960i0FB1030498EAEB1A.png[/img]
Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode. Make sure you've created this user on http//my.webrootanywhere.com and try again." I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?
Hi I've been using Webroot SecureAnywhere Mobile Premier & thought I'd test this app with the eicar test virus, I'm disappointed to say it did not prevent the download nor did it find the test (.txt & .zip versions) virus when running a scan. I'd like to know whether there's a reason for this or whether I've wasted my money? Tia, Doctor9fan.
We bought the Secure Anywhere so it could be installed on 3 different machines. Using the. CD the first install went ok on a Win7 Laptop.The second install was for a ASUS TF300T Tablet. First the link for an Internet download was not right.Instead of presenting a downloafd link I was given a choice to buy or download a cheaper version.I called Bestbuy where it was purchased and told them the link didnt work. This woman had me try all kinds of links before we fuinally got to a account setup. The connection was lost or she hung up but Initial login was interupted. I tried to sign in multiple times, tried to open a new account. I need to gett with someone thhat can reset the account.The software is installed now.Itjust needs to be Authorised. Thank you for your help in advance. Bob
I just purchased Webroot Secure Anywhere Complete 5 Seat 1 Year Subscription and I setup the PC. I can login to the website from my PC. I downloaded [url=https://play.google.com/store/apps/details?id=com.webroot.security.complete]https://play.google.com/store/apps/details?id=com.webroot.security.complete[/url] per the instructions. First screen to login fails every time. If I login from the web browser of my phone I get to my account but not through the app. Please help.
I have recently resubbed to Webroot Secure Anywhere Complete 5 Seat 1 Year Subscription International and installed the mobile app on my Samsung Galaxy S3. Looking in my web console and the phone number for my mobile is incorrect. When I bought my phone (at Christmas) I had the number changed to my previous phone number, but it's the number that it shipped with that's being used by Webroot. How do I change this? Unless I can do so the lost phone feature will be useless :( Thanks in advance.
My husband and I both have Samsung Galaxy S 5 phones and Samsung Galaxy 2 Tablets. We recently installed Webroot SecureAnywhere on all 4 devices. On 3 out of 4 of our devices we're having trouble with the pin lock being replaced by a swipe lock. For some reason my tablet isn't having this problem at all (yet). I've had this happen several times with my phone. After changing the phone administrator to only SecureAnywhere and restarting I don't seem to be having any more problems. My Husbands phone is having ongoing problems with this issue. We've tried making SecureAnywhere his only administrator and resetting, we tried turning the Webroot administrative privileges off restarting and turning them back on, we've tried turning on and off the Trust Agent - Google Smart Lock. We settled on keeping it off in case it was interfering in some way. We uninstalled and reinstalled Webroot. We tried setting his phone to different screen lock options and then restarting it and setting it back to Pin
I have a Samsung Galaxy SII (Android) and downloaded Secure Anywhere and Secure Web for security protection. The installation went fine and the security protection seems to be working well. However, I have experienced a significant battery drain since the installation and wonder if it is related to, or caused by, the Webroot installations. Parenthetically, I did note CatB's comments about this in her thread, but I'm wondering if anyone else has had the same experience.
Hello, I am new to the board and I just downloaded Webroot on my Kindle Fire which seems to work quite well. However, when I try to locate my Kindle, (just checking the app out), via my home computer, it never gives me a Google map! I can lock it, and make it scream but I can't seem to get the locate to work. Obviously, the Kindle Fire only has a W-Fi connection and, I live in a remote area...could that be the reason I can't locate the kindle? Thanks to all!
I have the secure anywhere complete on my HTC EVO 4G using the android 2.3.5 system. Everytime I try to use secure web to go anywhere on the internet it goes to a blank page and thats it. I uninstalled then re-installed the webroot app on 3/14/12 and it worked for 2 days then quit again. Everything was working fine until I did the last update just over a week ago. Any ideas?
I currently have 3 devices protected under the mobile security tab. I no longer own 2 of them. Is there a way to remove them from the tab so I can add new devices? The only other time I've been able to remove devices is by contacting customer service. Kind of a pain, becuase their system has changed. You used to be able to just send an e-mail and they would remove a device. Now you have to call them and start a trouble ticket. Plus when you click on the "Contact Us" link it redirects you here or to another site that is even less helpful.
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