Webroot Mobile Security for Android
Support for our Android mobile apps.
- 939 Topics
- 5,003 Replies
I had to reinstall my OS on the android phone. When I reinstalled Webroot (which I have paid for), asks for my username, password, and keycode. I put in my correct keycode (got it right from the account console), but tells me its wrong and wants the WRSA keycode, but when I try to type that in it puts dashes in at wrong places.
When I turn on my Blackberry Q10 phone from shutdown the red Webroot lock screen appears and I need to enter my Webroot password to gain access to the phone. Webroot appears to think that I have replaced my SIM card, but this is not the case. How can I stop this happening ?
I have Webroot on both my PC andmy mobile using WSA complete and its mobile equivalent on an Xperia T. The Xperia T keeps informing me that mylogin details are incorrect.athough Webroot works perfectly. Should I haveadiferentpassword for this device? or is there something else I have done wrong. I have arelatively secure password.
I just installed Webroot SecureAnywhere Mobile on my Galaxy S5 after having done the same for my new Surface Pro3. I keep seeing "You may be at Risk" because my Install Shield, File System Shield, and Execution Shield is turned off. It won't let me turn them on despite clicking the "Fix This Now" button for each item. Not sure what to do about this. I'm about to power down my device, wipe my cache, and reboot. I'll see if that fixes it but don't understand why the "Fix This Now" button isn't working. Any help would be appreciated. Chris
My Visual Land Android tablet does not show up as protected on the console page. If I uninstall Webroot Anywhere Mobile from Google Play and re-install it, the console recognizes it for a few hours, but reverts to all zeros the next day. If it gets lost or stolen, I cannot locate it or lock it. Support has been no help at all after three tries and don't seem to comprehend the problem. They keep saying install Webroot Secure Browser, but it is not listed in Google Play because evidently it is not compatible with my tablet. They keep saying reinstall the free app, but don't install Webroot Complete. So, I really don't know if the installed app is getting up to date definitions to run its scans since it's all 0's on the website console. I don't have password access and have to depend on Last Pass which is awkward. I paid for the update to have Webroot Premier on the tablet. I have another console that shows my computers, and are Webroo