Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 5,006 Replies
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36960iA814A49CB35F1658.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36961i5A5C80EBC2C9E15A.jpg[/img] When I tap the 3 vertical dots to get to settings/bookmarks, etc, the screen is dark. I can barely read any of the words. When I tap a word I can't see, it takes me to a page I can read just fine. Here are the pics.
This afternoon I paid for the premium version via play store. A few seconds later, all seemed fine... I checked a few settings, all good. After restarting the device, randomly I checked it again and nothin. II am being suggested the by premium version, extra settings are gone... I only have the purchase confirmation from pay store. What should I do? Help please.
I have logged into my account and it says my mobile is protected. My mobile app on the other hand is showing a constant alert. I have uninstalled it and made sure the administrator app permission is active. Please help![img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/be4539cd-df6f-4de3-bfb5-35b88b230eaf.jpg[/img]
I have WSA Complete on android tablet. Today it caught a threat it claims is a Trojan: Android.smssend ,Wssyncmlnps Com.wssnps.....this is the app info. Can't seem to quarantine. or uninstall. Looked it up under settings>apps>all, wssyncmlnps. I found it but it seems like it came with the tablet, already installed. It has a lot of permissions.Not sure if I should force stop, ignore, or just shut down tablet; using it but not sure if safe.Anyone else with same problem? Boyfriend's tablet , same thing. We share the Webroot & both have Samsung galaxy tab 3.
My computer's been covered for a long time. Can I add my new Android phone? I've downloaded the app but don't know how to install it. Is there any charge to add the phone? I'd also like to find out when my coverage expires. Thank you. Kathy
After visiting a certain website that shows videos and is not You Tube ;) ;) Google Chrome was invaded by a pop up telling me I have malware and viruses and trying to get me to buy their removal software. I then ran a scan with Secure Anywhere (while the pop up was active) but Secure Anywhere found no problems and said my phone was clean. This isn't the first time that's happened. I rely on you guys, what's up? Plz provide email address so I can send my Android logs
Hi.need some help. Trying to install webroot secure anywhere onto samsung note 10.1tablet.have downloaded app but when i try to login i keep getting error message. Message reads-license check failed due to invalid keycode.responce code;1 I have entered disk code and code from my account page but both give same error code. Any ideas. Many thanks
Hi, I`ve noticed on my Motorola Razr i, that the RAM usage is quite high or more than I expected. Using only Webroot secure web browsing(SecureAnywhere complete mobile), the amount of RAM used was as high as 160-170MB after several minutes of running the browser. Is that normal? I didn`t have any other running apps. When I turn on the phone, usage is already 33MB. What shall I do to get this fixed? thanks M.
Testing SecureAnywhere on a HTC Sensation under Android 4.0. Following issues/questions: 1) Commands sent via web interface listed for everyone to see in notifications area. Any way to hide them? 2) Scream function is not working, might be OS/device specific? 3) While Lost Device Protection is turned on and i.e. Locate my device working fine, phone is still listed as "in need of attention", and how to fix icon reveals nothing. [Email address removed]
I'm a bit confused. I'd have a problem with trying to get into my receipt account. So I had to request an forgot my password. This time it worked, Do I have to get an app called webroot? Or go by browser method? I haven't dropped my old messages yet,in my email address. And having a mental fugue going into my medulla-oblongta
Hello, I've noticed that if I have my "Background Data" transfer option turned off on my tablet (usually to conserve my battery life), I won't get any of the Lost Device Protection features, until it is turned back on. Could you add a feature that will watch for this? Also, I've noticed that some app crashes may be caused by Webroot Mobile, I was told by several developers to submit a log file to your developers, so here it is... They said that it is denying some permission in their apps automatically. There is also another log file attached to Support Case # 00217818 Thanks for any help! ...
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.