Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
Too dark to read after tapping 3 vertical dots
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36960iA814A49CB35F1658.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36961i5A5C80EBC2C9E15A.jpg[/img] When I tap the 3 vertical dots to get to settings/bookmarks, etc, the screen is dark. I can barely read any of the words. When I tap a word I can't see, it takes me to a page I can read just fine. Here are the pics.
Mobile app issues
I have logged into my account and it says my mobile is protected. My mobile app on the other hand is showing a constant alert. I have uninstalled it and made sure the administrator app permission is active. Please help![img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/be4539cd-df6f-4de3-bfb5-35b88b230eaf.jpg[/img]
Sometimes when I unlock my phone my browser will automatically pull up a website called "livemobile search". I first thought it was adware so I bought a subscription to webroot but I've scanned my phone a few times and nothing came up, anyone know what's wrong? Also I'm not sure why but Firefox used to automatically pull up but now it's chrome
Nook HD is now a supported platform
Just got the word from our tech writer team that we're supporting the Nook HD and HD+, as they're using the standard Android platform. We don't support older Nook models however. If you are on a Nook HD and need assistance with anything, you can post here or contact support for help. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13184iBA02E0484A17B51D.jpg[/img]
I've got coverage on computer but I want to cover my Android device.
My computer's been covered for a long time. Can I add my new Android phone? I've downloaded the app but don't know how to install it. Is there any charge to add the phone? I'd also like to find out when my coverage expires. Thank you. Kathy
Secure Anywhere failing in the most basic blocking and then removal task.....
After visiting a certain website that shows videos and is not You Tube ;) ;) Google Chrome was invaded by a pop up telling me I have malware and viruses and trying to get me to buy their removal software. I then ran a scan with Secure Anywhere (while the pop up was active) but Secure Anywhere found no problems and said my phone was clean. This isn't the first time that's happened. I rely on you guys, what's up? Plz provide email address so I can send my Android logs
account creation problem
Hi.need some help. Trying to install webroot secure anywhere onto samsung note 10.1tablet.have downloaded app but when i try to login i keep getting error message. Message reads-license check failed due to invalid keycode.responce code;1 I have entered disk code and code from my account page but both give same error code. Any ideas. Many thanks
RAM usage on Motorola Razr i
Hi, I`ve noticed on my Motorola Razr i, that the RAM usage is quite high or more than I expected. Using only Webroot secure web browsing(SecureAnywhere complete mobile), the amount of RAM used was as high as 160-170MB after several minutes of running the browser. Is that normal? I didn`t have any other running apps. When I turn on the phone, usage is already 33MB. What shall I do to get this fixed? thanks M.
Android 4.0: Commands appearing in notifications, Scream not working on HTC, Web Interface
Testing SecureAnywhere on a HTC Sensation under Android 4.0. Following issues/questions: 1) Commands sent via web interface listed for everyone to see in notifications area. Any way to hide them? 2) Scream function is not working, might be OS/device specific? 3) While Lost Device Protection is turned on and i.e. Locate my device working fine, phone is still listed as "in need of attention", and how to fix icon reveals nothing. [Email address removed]
I'm a bit confused. I'd have a problem with trying to get into my receipt account. So I had to request an forgot my password. This time it worked, Do I have to get an app called webroot? Or go by browser method? I haven't dropped my old messages yet,in my email address. And having a mental fugue going into my medulla-oblongta
Paid but nothing!
This afternoon I paid for the premium version via play store. A few seconds later, all seemed fine... I checked a few settings, all good. After restarting the device, randomly I checked it again and nothin. II am being suggested the by premium version, extra settings are gone... I only have the purchase confirmation from pay store. What should I do? Help please.
Lockdown requires "Background Data" and Others
Hello, I've noticed that if I have my "Background Data" transfer option turned off on my tablet (usually to conserve my battery life), I won't get any of the Lost Device Protection features, until it is turned back on. Could you add a feature that will watch for this? Also, I've noticed that some app crashes may be caused by Webroot Mobile, I was told by several developers to submit a log file to your developers, so here it is... They said that it is denying some permission in their apps automatically. There is also another log file attached to Support Case # 00217818 Thanks for any help! ...
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