Webroot Mobile Security for Android
Support for our Android mobile apps.
- 943 Topics
- 4,978 Replies
I have been a Webroot customer for years. A few days ago, I learned that I could protect my Android device. As my license is good for three devices, I added my Galaxy S7 Edge to my protected devices. As I was setting it up, it gave me several indications that my device was set up in an "unsafe" manner. I stupidly followed all of the suggestions, including using a fingerprint for entry into the device. I glossed over the next few steps. I do recall something about a PIN, but I did not set a PIN. I assume at one time I had set up a PIN on the phone and it used that (of COURSE, I don't remember that!!!) This morning the device would no longer recognize my fingerprint. It is now asking me for a PIN as it won't let my use the fingerprint method anymore. I don't know the PIN. I tried what I thought I might have set it to. Now I have 3 attempts before I lose all my data (which of course, I don't think is backed up anywhe
I would like to create a shortcut to a particular website using SecureWeb on my Android home screen. I don't want to make that site the start page, just a shortcut. Using Chrome it can be accomplished in the menu (Add to Home Screen) but I don't see that option in SecureWeb. Any ideas?
I don't have an iphone. Just use the flip version. My wife is getting a new iphone Friday and was wondering can we load Webroot mobile app? And how do we do this. I am having a family member show her helpful tips on using it. Or does she even need it? Not sure. I read that iphones can get bugs but not sure. Anything you can share is appreciated.
[b]Webroot SecurityAnywhere Mobile Complete[/b] Webroot SecureAnywhere Mobile Complete is a balanced security product, which has a feature-limited free version. For users who require more functionality, a premium version is available. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/15899iBD9E6A08DF7D8711.jpg[/img] [b]Installation[/b] We installed Webroot SecureAnywhere from the Google Play Store. Once the licence agreement has been accepted, the user has to create a Webroot Account or log in with an existing one. The password for the account has to have at least 6 characters. The product is then registered as a device administrator. Starting the program When the program is first started, an alert in yellow points out that the Android lock screen has not been activated, and the installation of apps from unknown sources is allowed. When both of these problems have been fixed, the status display turns green and makes clear that the product is now protected
There is a newer version than I have onmy phone, but when I go to upgrade..says I need to pay four ninety nine how does one update now and in the future on updates? thank you [url=https://play.google.com/store/apps/details?id=com.webroot.security.full]https://play.google.com/store/apps/details?id=com.webroot.security.full[/url]
I have logged into my account and it says my mobile is protected. My mobile app on the other hand is showing a constant alert. I have uninstalled it and made sure the administrator app permission is active. Please help![img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/be4539cd-df6f-4de3-bfb5-35b88b230eaf.jpg[/img]
Hi I don't know if that's the right place to put this post. I find this quite confusing - when you search for Webroot Products you find these: Mac Security Android Mobile Security iOS Mobile Security However it seems that you can only buy Android Mobile Security as a sepaerate product. The rest of them is included in WSA. Am I correct? Or is there a way to purchase them separately?
Sometimes when I unlock my phone my browser will automatically pull up a website called "livemobile search". I first thought it was adware so I bought a subscription to webroot but I've scanned my phone a few times and nothing came up, anyone know what's wrong? Also I'm not sure why but Firefox used to automatically pull up but now it's chrome
I clicked on a link to a web survey (on google docs) and when I used the standard browser in android, Webroot popped up and said that the page might contain malware or spam and wanted to know if I wanted to continue. When I tried the same link with either the Dolphin or Firefox browsers, I expected to get the same message from Webroot. Much to my disappointment, Webroot did not pop anything up with either of these browsers, so my question is: Does Webroot support these browsers? It does not appear that it does support these browsers, which makes me sad for 2 reasons: 1) I have been using Webroot on my phone and have thought that my browsing was protected and 2) I really like Webroot, but if it only supports the standard browser, then I am going to have to look elsewhere for my security needs. I am using a Motorola Atrix 4G with stock android 2.3.6.
Just got the word from our tech writer team that we're supporting the Nook HD and HD+, as they're using the standard Android platform. We don't support older Nook models however. If you are on a Nook HD and need assistance with anything, you can post here or contact support for help. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13184iBA02E0484A17B51D.jpg[/img]
I have been playing phone tag and you email me a new password and it would not work Because I think you sent me password for webroot security for my PC not my phone I have over 105 days left until I am to renew my software at first your that was 3-4 years ago your customer service was great. Now I'm just sitting on hold for 30-40 minutes then I get disconnected this didn't happen to me just once it has happened 3 times I am sorry I don't have the time to sit around for an hour and get hung up on. Thanks for your time Thomas Finke III Ret. USN
My computer's been covered for a long time. Can I add my new Android phone? I've downloaded the app but don't know how to install it. Is there any charge to add the phone? I'd also like to find out when my coverage expires. Thank you. Kathy
My Android phone OS was upgraded today to "ice cream sandwich", which wiped out all the apps. Went to [i]play.google.com[/i] to reinstall the apps. Trying to reinstall "SecureAnywhere Complete" and "Webroot Security & Antivirus". Getting the "Incompatible Application" warning while trying to launch "SecureAnyhere". [b]Incompatible with what? [/b] I can not even close the warning screen, other than to minimize it. This never happened before and I have no idea what is causing this and how to get past this. Webroot please advise. [Phone: Samsung Captivate Glide]
After visiting a certain website that shows videos and is not You Tube ;) ;) Google Chrome was invaded by a pop up telling me I have malware and viruses and trying to get me to buy their removal software. I then ran a scan with Secure Anywhere (while the pop up was active) but Secure Anywhere found no problems and said my phone was clean. This isn't the first time that's happened. I rely on you guys, what's up? Plz provide email address so I can send my Android logs
Hi, I`ve noticed on my Motorola Razr i, that the RAM usage is quite high or more than I expected. Using only Webroot secure web browsing(SecureAnywhere complete mobile), the amount of RAM used was as high as 160-170MB after several minutes of running the browser. Is that normal? I didn`t have any other running apps. When I turn on the phone, usage is already 33MB. What shall I do to get this fixed? thanks M.
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