Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 5,006 Replies
Hi, noticed this morning webroot found a so called trojan on phone, i take a look and OperaService com.android.systemservice, odd really as had opera for months now, but i thought ok remove, webroot can't remove, says uninstall unsuccessful, the service is forced stopped/disabled but still wont remove,all help well appreciated
I have an app called Private Diary. [url=https://play.google.com/store/apps/details?id=app.diary]https://play.google.com/store/apps/details?id=app.diary[/url] Since the last update of Webroot Secure Anywhere on my android Samsung Galaxy Note II phone, I get an error each time that I open the diary app, then again when I type an entry, again party way in to typing the entry, and again after I save the entry. This is annoying. What do I do? Can anyone help? <img src="[url=http://i15.photobucket.com/albums/a367/JamieWriter/2014-06-04001935.png"]http://i15.photobucket.com/albums/a367/JamieWriter/2014-06-04001935.png"[/url] alt="image of code error">
The latest push of a software update on Android devices has issues that need to be fixed. Immediately after installing the Error Message "WEBROOT has Stopped Working" kept popping. which I needed to manually restart the app.....also the webroot shield in the top upper status line on the phone kept disappearing...ischeck my settings and I did have it set to "display constant protection.....but even when the program would not stop which it did 8 times in the first 4 hours after install the shield would disappear. Things I have tried. 1) Rebooted the phone( Samsung Galaxy Note 3).....did not work. 2) Hard Rebooted the phone.....did not work 3) Unistall Webroot Secure Anytime Paid Service and reinstall it..........did not work. This needs to be fixed !!!!!! On a different note - what is going on at Webroot ? I mean WTH folks? The last three software issues has had problems.... you folks have not had a clean release in a while a
Whenever I try to register Webroot on my phone I get the following message. License check failed due to invalid keycode. The keycode i am entering is correct, However it will not take. Full message states: Account creation failed. Raw error: com.webroot..engine.LmExcept ions$WRLicenseManagerInvalidKeycode: License Checkfailed due to invalid keycode. Responsecode: 1Access denied (E339). Do I need to get a new keycode? Any help would be appricated. Gordon
I have Webroot Secure Anywhere Mobile Premier ver 184.108.40.20679 for Android. I have an HTC Droid DNA with Android 4.2.2. I constantly get a warning message that my installation is not secure because the need for a password to uninstall is turned off. I set it up following Webroots prompts. Then it has me activate the Device Administrator. This happens every day. Please help. i don't know if it's my phone or your program. Thanks in advance.
I installed SecureAnywhere Mobile on an Android tablet. I signed in to SecureAnywhere Mobile with my web portal email and password. A day later it still doesn't show up on the web portal. If I go to Register in the app, it shows "Free version - no expiration" and "Email address:" and "Current product key: None". Do I have to activate a product key before it will show up in the web portal?
Hi Folks - need some help here - Started today on my Samsung Note 3 - telling me that my AntiVirus Definitions area out of date. I have it set to check everyday...it has not updated since April 18th.....when I try to [b]force[/b] an update it does not update. What's the scoop ? -Orion
I have been trying to sign into my webroot account for Android, mobile and tablet, and I keep getting this error code every single time. I have had it for my laptop for about 6 months with no issue and then when I decide to put it on my phone and Nook all of a sudden there is an issue. They both are Android systems so it makes no sense.
I have been playing phone tag and you email me a new password and it would not work Because I think you sent me password for webroot security for my PC not my phone I have over 105 days left until I am to renew my software at first your that was 3-4 years ago your customer service was great. Now I'm just sitting on hold for 30-40 minutes then I get disconnected this didn't happen to me just once it has happened 3 times I am sorry I don't have the time to sit around for an hour and get hung up on. Thanks for your time Thomas Finke III Ret. USN
Hi, I was wondering if Webroot has released any specialized detector for Heartbleed bug in Android devices. Or does WSA mobile for Android already detects it? As mentioned [url=http://www.cnet.com/how-to/how-to-tell-if-your-android-device-is-vulnerable-to-heartbleed/]here[/url], When Google [url=http://googleonlinesecurity.blogspot.com/2014/04/google-services-updated-to-address.html]announced it had patched[/url] its key services, it also mentioned Android was largely unaffected, with one (big) exception -- devices running Android 4.1.1 The good news is Google has already sent a patch to its Android partners. The bad news? Now we have to wait for those partners to implement it, followed by carriers testing and pushing out the update. Android users know how slow this process can be. Hopefully with the critical nature of the Heartbleed bug, and the attention it's received, these partners and carriers will work quickly to get the fix out. In the meantime, it would be
Started this morning - Webroot picked up and identified the Trojan "Android.SMSsend" in wssyncmlnps com.wssnps....I tried to unistall and it can not be unistalled nor can I identify which sub routine is running this service. Is this a real threat or not? and if not why did Webroot just start picking this up ? -Orion
I have WSA Complete on android tablet. Today it caught a threat it claims is a Trojan: Android.smssend ,Wssyncmlnps Com.wssnps.....this is the app info. Can't seem to quarantine. or uninstall. Looked it up under settings>apps>all, wssyncmlnps. I found it but it seems like it came with the tablet, already installed. It has a lot of permissions.Not sure if I should force stop, ignore, or just shut down tablet; using it but not sure if safe.Anyone else with same problem? Boyfriend's tablet , same thing. We share the Webroot & both have Samsung galaxy tab 3.
Hi, I've been consistently trying to work with support concerning my LG2 android cell phone. I previously posted that WSA would stop unexpectantly while going to my email and clicking on link to Webroot Community. I would have to restart from. program menu of WSAC. Support troubleshooting advised to clear cache and reboot with clean install of WSAC. Then that didn't resolve issue. I then was asked to set phone to default settings by going to Factory data reset..of course backing up contacts of course..that hasn't worked either...Ticket support then has asked me to go #1-go to google play store, download an app. Called CatLog-logcat reader. #2-open it and record..#3-recreate issue reported. I followed 11 steps and have sent log files a few times to Support. Can anyone advise me any further. My trouble support ticket is calling me in the morning to assist. But now I can't get WSAC to update virus protection. Have yellow exclamation mark with faded grey icon. So I'll w
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