Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,985 Replies
HI, i am also recieving the error message: login failed. the e-mail and password you entered is incorrect, when i attempt to enter my premium webroot account info onto my google nexus 7 android 4.2 tablet. I read through a few posts, and read the attached suggestions page. I have tried all of these things, and still no luck. my tablet is not rooted, to the best of my knowledge. Is there something else i could try?? thank you.
My phone was stolen last night and I'm trying to figure out how to use the locate phone feature or at the very least, lock the device. When I log onto Webroot on a PC, I can't find anywhere where my phone is recognized as a device. How can I access my phone through my PC? I have been following this information: [url=https://mobile.webroot.com/help/lost_device_protection.htm]https://mobile.webroot.com/help/lost_device_protection.htm[/url] but it does me no good when I can't find the device. Please help. At the very least I would like to find comfort in locking my device ASAP.
I lost my phone, sent a scream to it via my computer, and it asks me for my Webroot password because my phone doesnt have a screen lock, but when i hit unlock it takes me to my screen lock. I tried everything.I can enter in almost anything into my screen lock and it takes me back to webroots locked screen, but when i hit unlock it starts the process all over again. please HELP
A few days ago someone accessed my Android phone through either the Wi-Fi or the Bleutooth port and installed an app that threatened to disable all data and Internet services. I suspect that it was a prank that doesn't actually do anything because there was no effect to the operation of my phone but it was insulting and irritating to have my phone attacked in this way. I have since installed Webroot Secure Anywhere and I was wondering if it prevents such attacks and does it log any information that would help me to identify the culprit if necessary?
Web browser security warning (on both Amazon browser and Maxthon): "Your connection to this site may not be secure... the site's security credentials do not originate from a trusted authority" I am trying to clear an error which appears on the web but not in the app: "current scan out of date" but that's months ago and there is no way to clear this error. So i thought I'd go on the web from the Kindle Fire, but I get this error on both web browsers. - ????
Hi, due to having quite a number of problems during the last 6 months with my Kindle which has resulted in my having to reset it to factory settings I now find that I cannot use the above software (downloaded & paid for from the Amazon app store) due to my registering it too many times, I have deleted all the entries from my online webroot account but still I can't use the app, it has been working for around 5-6 months with no problem & until tonight I could just enter my account details no problem, it says the device currently doesn't have internet access & underneath it says key attachment has been exceeded yet I can access the web & download other apps with no problem.
How easy will it be to extend my Webroot’s SecureAnywhere Complete protection to my new smartphone mobile device HTC One 4g LTE and how long should it take? Do I download all three apps, SecureAnywhere, SecureSync, and SecureWeb, or are these three apps installed together? I have never had a smart phone before and am a new Webroot products user.
i have an android phone, which is protected by webroot, i have a pattern unlock and when i changed the pattern i couldn't remember the pattern i had chosen so it went to a screen to use my google accout to log in, but it wont accept that either, says e-mail or password wrong, but it is not, now i cannot access my phone.., HELP!!
Please help me. My mobile device Samsung Galaxy Note II N7100 is locked by Webroot security. I change my chip (from 55 22 99462322 to 55 22 88043550) and the password (edit: removed user's password for security purposes) is unrecognized. How to proceed? Thanks. SERGIO VIANNA PEREIRA.
I'm running on Toshiba Thrive updated with Android 4.0x Scans, both scheduled and manual, run normally and report "finished", but the program fails to updated the status. Even immediately after a "finished" scan, I still get the warning that the last scan was more than a week ago. I'm also getting periodic ""Webroot Stopped" messages, probably due to a program timeout when trying to update the status.
After reinstallation programs I cannot finish scan. It's scanning until get to the poing scan the GooglePlay. After that point the Webroot SecureAnywhere Premium for droids gets to reset - first in black, than it shows "scan problem" with yellow exclamation sign. I tried to erase scans memory, but after reinstallation I cannot open those options in HELP menu if drawing pattern as like "8" on the screen. Also, the "collection Logs data" option does not have continuity to send it some e-mail address.
I purchased 4 new Polaroid Tablets for my kids for Christmas. They are Polaroid PMID800 Tablets. I have been trying to purchase Webroot Secure Anywhere Complete for these tablets and 1 other laptop that has McAfee that is expiring this month. I currently have Webroot on my own laptop and love the service. I have spoken with your Sales Dept twice in the past 2 days as I cannot figure out how to download Webroot on the Tablets. They Tablets do not have the Google Playstore on them and when I spoke to sales they said I could download Webroot from that App but we don't have it.I called them back and they said to try downloading the playstore App and then downloading the free Webroot anitvirus. I tried that too but it won't let me download the playstore app because even though the Tablets are powered by Android 4.0 Ice Cream Sandwich they are not on the list of compatible tablets for Google Playstore at this time so I can't download it. Hope you can help, my kids are chomping at the bit to
Some how I have two consoles in my account. I have one named computers and the other one is unnamed. I am trying to delete the unnamed console but I do not see an option to do so. I also have been haivng issues with webroot on to my android phone. I get it installed and I then login with my email mail, password, and the secure anywhere code but it says the information provided is in correct. I am not sure how I can fix this issue.
Hello, I've installed my licensed Webrotte SecureAnywhere on my new Galaxy Note 10.1. Now the device is locked for good by WebRoot and I just can't get anywhere ... changing password on the my.webrootanywhere.com doesn't help at all ... I'm stuck with the 10.1 device. Even a device reset is not allowed ... Samsung Galaxy S III where I've got a copy of the same WebRoot running works fine ... Any help on this would be greatly appreciated ;o) Thanks Kimi
I bought the disc at best buy and set up my account via my pc. I installed the app on my phone and tablet. i attempted to login with the same email address, password, and keycode that i set up the account with. I keep getting error messages stating that the email address or password are incorrect. Can anyone help?
Dear Sirs, I've ordered 2 licenses 23.12.2012 when you have promotion for my Smartphone & Tablet Pc. It was Ok, but soon on Tablet PC it fall down, and start work as a free version. Please check. My orders in Google Play: (removed for security reasons) Thank you. Sincerely, Alexander.
i bought a secure anywhere complete for 3 pcs and its for android phone as well so i installed it for my laptop and know i want to do it for my android phone an icant it keeps saying and error messege credentials are not associated with this secure anywhere complete
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