Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
Webroot stops and restarts on Android
When searching the web...my android will freeze for a sec and saids WebrootAnywhere has stopped. Webroot icon disappears and reappears seconds later. Have any ideas why this happens now and then? What details do I need to know for Android community to problem solve this? I guess as long as Webroot pops back on..it's ok?
cell phone hack for iphone & android
I have recently been a victim of identity theff and have found out what and how they did it. No matter what I do if I turn on my mobile data when at m moms someone hijacks my phone and changed the device access code even so i'm locked out of my phone. They time out my phone when searching websites like Amazone and they change my passwords to my email and facebook page and I'm unable to log in. I know that they have to be within wifi range for them to hijack or see what your seeing on your phone, but how can i prevent them from connecting with my phone I dont have WIFI no more I like to use the mobile data, is there something I can do besides change my number or format the phone to prevent this cause those two options dont work.
WSA and Wakelocks
Can someone explain "Wakelocks" to me? I recently installed "Wakelock Detector-Save Battery" on my Samsung Note 10.1. After running it for just a couple days, it is reporting that WSA Mobile has the highest number of wakelocks and this accounts for over 42 minutes on my tablet?! In addition, it's had 342 "wakeup triggers". (This is the second highest number of triggers; second only to Samsung Push Service at 544.) I am assuming that based upon this information that WSA is a rather significant drain on my tablet's battery and I'm wondering if I need to find a different mobile AV?! (PrevxHelp from Wilder's suggested that I post here at the forums. So, please forgive me if you've already read this post at Wilder's....)
Mobile Security Features for Android
Hi I'm looking for software for a couple of mobile phones as the existing software isn't doing the job it promises. I need mobile phone security to be able to show the location of the device on a map either via software or web browser, to be able to send alert messages to the device when it is stolen and most importantly cannot be wiped from the phone if the thief performs a factory reset. From what I can see on the Webroot features, it can offer the mapping and remote messaging, but I cannot find anything about factory resetting. Can Webroot integrate into a custom ROM that will survive a factory reset/custom boot? Thanks, Helen
Hi all, I just recently upgraded to WSA Complete from WSA-AV. I am trying to activate the complete version on my Kindle Fire HD, and I keep getting the "Invalid keycode" error. I have checked the internet connection, and the email address, password and keycode, and all are typed correctly. Any advice? Shran :D
Hi All I have installed 2 Mobile Premium on my Samsung phones with web basee console. One phone is working fine but another is keep asking for password as i sent the screen lock. I have changed the password on the web console but the new password is only working one new phone and another phone is not accepting the password. Please help me on how to solve this locked phone issue. Regards Mirza
android phone installation error
trying to install Secure anywhere complete on android phone. I am using correct email address and password, and keycode. I am receiving an error. Account creation failed. Raw error. com.webroot. engine. license check failed due to invalid keycode. I am using keycode that was emailed to me. It does work on my pc.
DOWNLOADING TO MOBILE DEVICES
I have tried to get the Secure Anywhere to download to my phone (android) and my tablet. On both devices I get the 'ERROR' message that others seem to have received before also. I have made sure that my e-mail and password are correct and that my keycode is correct but program still will not download and still gives me the error report every time. I do not know what else to do. I do not know if my phone is "rooted" and both devices always have internet. What options do I have now?
Scan freezes - apparently draining battery!
I have Webroot SecureAnywhere Mobile Complete on my HTC Incredible 2 (Android). My battery has been draining so rapidly lately that I ordered a new one, and that one is doing the same thing. My investigations led me to the battery usage on my phone, which showed that SecureAnywhere is using 43%. When I went into SecureAnywhere, I attempted to go the Antivirus Scan screen, but the scan was frozen and would not cancel. I restarted the device, and now the scanning always freezes on this package: "Scanning SD card: com.cinemark.mobile_12.apk." Please advise.
Device Administrator & Uninstalling Webroot for AndroidKnowledge Base
[h2]Question[/h2]I cannot uninstall Webroot. It says Webroot is a device admin, and I don't know how to disable the device admin setting. How do I disable device admin? [h2]Answer[/h2]When you install Webroot on an Android device, it is recommended to allow Webroot to be a device admin. A primary purpose of this in both the Premier and Complete versions of the app is so that the uninstallation process is password-protected by using a feature that is exclusive to the paid versions of the app. This means that if a thief steals your device, he will not be able to uninstall Webroot without using a password, which allows you to use the Locate, Scream, Lock, or Wipe functions without fear of Webroot having already been uninstalled. If device admin was not enabled, the thief could just remove Webroot, and you wouldn't be able to use those commands. As a result, if you ever want to uninstall Webroot, you'll need to enter your password, and uninstalling via
Blocking Longer Numbers
Hello, I recently upgraded my android phone to the premier version of WSAM. I'm tryiing to block a number that keeps calling me from area code 011... that's how it comes up on my phone anyways... but the number seems to be too long, or not in the correct format for webroot to block it.... the number shows in my call log as +011-866-4550723, but won't let me enter that through the call logs menu, or manually entering it into the block list. Is there a special way I need to put that in to block it? Or can I only block 10 digit numbers? Thanks.
hello i final got into phone and my gmail as face book and down load all the software i need but now i cant get into the antivirus i know they gave me some code but the window closed before i could write it down. so i can sign in help ????
i just wondered, i am getting the galaxy tab 3.
should i also be adding webroot preimer to it? i am not sure if i need it, if it is compatible, if i can... because i have the complete version already. I would want it merely because of its online wiping away ability as opposed to the one that comes with my complete version.
Kindle fire setting device administrator
Good afternoon, I just installed Webroot on my Kindle Fire HD 8.9. As part of the set up I wanted to set up the password and set WR as a device administrator. The webroot set up keeps telling me the device administrator is in an unsafe status. When I click on the fix button it takes me back to set up screen and I end up going into the loop seeing the same thing. When I go to the kindles settings page it will not let me select Webroot as an administrator, it shows up under the administrator section but is not selected. Any idea how to fix this so I can lock down the system with a password? Thanks
CanNOT login to SecureWeb to enable password management
note: A copy of this was sent to support as a ticket, but I thought I'd post here as well. It's been edited for the forum. I purchased SecureAnywhere Internet Security Plus from Newegg last week with a 3 device 1 yr. key. I was not quite ready to use it on my PC yet because I am currently using Outpost on my XP partition and System Mechanic Pro w/ System Shield on my W7 partition and have been quite satisfied with the protection they afford. I now have a Hisense Sero 7 Pro. I decided to log-in to the account tonight and see if I could at least activate the Android install with my new "bought" key. I located the install instructions, downloaded Webroot Security & Antivirus as instructed, installed it on the tablet and then enabled "premium" features by using the new key. Everything was fine and then in the second set of instructions it said to download and install Webroot SecureWeb Browser in order to get password management which is one of the biggest reasons I bought this.
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