Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
Question about latest update
I've been using Webroot SecureAnywhere Mobil since my first HTC Tbolt. It's great. I am now using an HTC DROID DNA WITH ANDROID 4.1.1. I just upgraded to the latest edition from your email (version 18.104.22.16837). Immediately after installing it, 6 apps that I have been using for months, are being flagged by the new Webroot as Trojans. The prior versions had cleared them. Is the update that much better at scanning, or are these flags most likely false positives. The apps are: 1. Aces Gin Rummy 2. Basketball Shots 3D 3. Subway Surf 4. Super Stickman Golf 1&2 5. Train Legend As mentioned before, I have been playing these apps for months with no flagging from the previous version of Webroot. Please advise. Thanks, Dr. Mark W. Helfand HTC Droid DNA Android 4.1.1 Not Rooted
website incorrectly flagged for malware
Hi Tonight for first time webroot for andripoid reported internet banking site as malware - please update your definition to fix this [url=https://onlinebanking.nationwide.co.uk/AccessManagement/Login]https://onlinebanking.nationwide.co.uk/AccessManagement/Login[/url]
wondering which is better suited.
i have both lookout antivirus paid edition and webroot secure anywhere for pc's and phone's and i was wondering can webroot do the same thing as lookout? i noticed they have similar features, but lookout will take a picture after 3 wrong attempts to unlock your phone, does webroot do the same thing? that feature is very important to me.
SecureAnywhere Mobile for Android is blocking outgoing SIP calls.
Hi, I am using Voxofon on my Android phone which places international calls using SIP. I have never had problems with this and other call blockers like Call Control. I have "Block unidentified numbers" set in SecureAnywhere which is important to me since I recieve a lot of unwanted international calls I need to block. This works fine except for the fact that when I place calls using VoxoFon in SIP mode my outgoing calls are blocked by SecureAnywhere. Let's say I call +47 6713 2230. When the call is being set up I get a popup from SecureAnywhere saying sip:+<firstname.lastname@example.org:5070> is being blocked. That is the number I am placing a call to, not an incoking call. Since there's no whitelist available I am stuck and have to use another call blocker. I really wish a whitelist was provided and also a way to add numbers with wildcards both to a black and whitelist which would make it possiblke to block all toll free calls. I am using SecureAnywhere on all my
I recently got the samsung galaxy s4 and previously had the motorola razr. I went onto the website to delete the razr. I still have the same phone number. I tried to login to the webroot anywhere mobile app but an error pops up saying that my phone doesnt have internet and later on says invalid key code. I checked everything and its all correct. How to I fix this so I can put the webroot security on my s4
Problem using webroot security & antivirus mobile premier on Kindle
Hi, due to having quite a number of problems during the last 6 months with my Kindle which has resulted in my having to reset it to factory settings I now find that I cannot use the above software (downloaded & paid for from the Amazon app store) due to my registering it too many times, I have deleted all the entries from my online webroot account but still I can't use the app, it has been working for around 5-6 months with no problem & until tonight I could just enter my account details no problem, it says the device currently doesn't have internet access & underneath it says key attachment has been exceeded yet I can access the web & download other apps with no problem.
Eicar test virus not being caught.
Hi I've been using Webroot SecureAnywhere Mobile Premier & thought I'd test this app with the eicar test virus, I'm disappointed to say it did not prevent the download nor did it find the test (.txt & .zip versions) virus when running a scan. I'd like to know whether there's a reason for this or whether I've wasted my money? Tia, Doctor9fan.
Samsung Galaxy Tab2 pin number
I have had this tablet for a while now, and bought a NextBook recently. I set up the NextBook with a pin number for the Lock Screen feature, but I can't find out how to set the Samsung with a pin number, it says it is protected with the LockScreen in place. How do I find where to put the pin number in?
Getting Premeri version
Hi, Got myself a smartphone with Android system. I wanna use WSA. How do I get the premier version? I have WSA AV 3 seat license. Can I allocate a seat for my smartphone? I mean I would use two on pcs and one on the phone. If so where do I get the installer? No mobile version in my webroot console. Should I install the free version from Google Play and then use the keycode to activate the Premier version? And how's the RAM usage of WSA on Android. Is it light like on pc? Best Wishes, Amit
I'm not eligible to get the free version?
Hi, When I clicked on Free app in here [url=http://www.webroot.com/us/en/home/products/android]http://www.webroot.com/us/en/home/products/android[/url] it took me to [url=http://www.amazon.com/Webroot-SecureAnywhere-Mobile/dp/B004U85D2S/]http://www.amazon.com/Webroot-SecureAnywhere-Mobile/dp/B004U85D2S/[/url] where it says I need to sign in. After doing that it says : We're sorryYou are not eligible to purchase this app due to geographical restrictions. ([url=http://www.amazon.com/gp/help/customer/display.html/ref=mas_cor_why?ie=UTF8&nodeId=200551840]Why?[/url])
Two Android tablets one says I need Attention, but
the one that is asking for attention does not appear to have any problems. What I see on the button is it need to be updated and scanned, both of which are taken care of, but it still shows that it needs attention. This is for my Samsung Galaxy tab 2 device, the one I just added says it is protected and shows no problems, as well as all my PC's. What needs to be done or does something have to be reset?
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