Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,988 Replies
SecureAnywhere Mobile for Android is blocking outgoing SIP calls.
Hi, I am using Voxofon on my Android phone which places international calls using SIP. I have never had problems with this and other call blockers like Call Control. I have "Block unidentified numbers" set in SecureAnywhere which is important to me since I recieve a lot of unwanted international calls I need to block. This works fine except for the fact that when I place calls using VoxoFon in SIP mode my outgoing calls are blocked by SecureAnywhere. Let's say I call +47 6713 2230. When the call is being set up I get a popup from SecureAnywhere saying sip:+<firstname.lastname@example.org:5070> is being blocked. That is the number I am placing a call to, not an incoking call. Since there's no whitelist available I am stuck and have to use another call blocker. I really wish a whitelist was provided and also a way to add numbers with wildcards both to a black and whitelist which would make it possiblke to block all toll free calls. I am using SecureAnywhere on all my
I recently got the samsung galaxy s4 and previously had the motorola razr. I went onto the website to delete the razr. I still have the same phone number. I tried to login to the webroot anywhere mobile app but an error pops up saying that my phone doesnt have internet and later on says invalid key code. I checked everything and its all correct. How to I fix this so I can put the webroot security on my s4
Problem using webroot security & antivirus mobile premier on Kindle
Hi, due to having quite a number of problems during the last 6 months with my Kindle which has resulted in my having to reset it to factory settings I now find that I cannot use the above software (downloaded & paid for from the Amazon app store) due to my registering it too many times, I have deleted all the entries from my online webroot account but still I can't use the app, it has been working for around 5-6 months with no problem & until tonight I could just enter my account details no problem, it says the device currently doesn't have internet access & underneath it says key attachment has been exceeded yet I can access the web & download other apps with no problem.
Eicar test virus not being caught.
Hi I've been using Webroot SecureAnywhere Mobile Premier & thought I'd test this app with the eicar test virus, I'm disappointed to say it did not prevent the download nor did it find the test (.txt & .zip versions) virus when running a scan. I'd like to know whether there's a reason for this or whether I've wasted my money? Tia, Doctor9fan.
Samsung Galaxy Tab2 pin number
I have had this tablet for a while now, and bought a NextBook recently. I set up the NextBook with a pin number for the Lock Screen feature, but I can't find out how to set the Samsung with a pin number, it says it is protected with the LockScreen in place. How do I find where to put the pin number in?
Getting Premeri version
Hi, Got myself a smartphone with Android system. I wanna use WSA. How do I get the premier version? I have WSA AV 3 seat license. Can I allocate a seat for my smartphone? I mean I would use two on pcs and one on the phone. If so where do I get the installer? No mobile version in my webroot console. Should I install the free version from Google Play and then use the keycode to activate the Premier version? And how's the RAM usage of WSA on Android. Is it light like on pc? Best Wishes, Amit
I'm not eligible to get the free version?
Hi, When I clicked on Free app in here [url=http://www.webroot.com/us/en/home/products/android]http://www.webroot.com/us/en/home/products/android[/url] it took me to [url=http://www.amazon.com/Webroot-SecureAnywhere-Mobile/dp/B004U85D2S/]http://www.amazon.com/Webroot-SecureAnywhere-Mobile/dp/B004U85D2S/[/url] where it says I need to sign in. After doing that it says : We're sorryYou are not eligible to purchase this app due to geographical restrictions. ([url=http://www.amazon.com/gp/help/customer/display.html/ref=mas_cor_why?ie=UTF8&nodeId=200551840]Why?[/url])
Two Android tablets one says I need Attention, but
the one that is asking for attention does not appear to have any problems. What I see on the button is it need to be updated and scanned, both of which are taken care of, but it still shows that it needs attention. This is for my Samsung Galaxy tab 2 device, the one I just added says it is protected and shows no problems, as well as all my PC's. What needs to be done or does something have to be reset?
Definition Update Failed
Webroot failed to update its threat definition. This likely means your device doesn't currently have internet access. You can continue your scan with the current definition set or cancel. Error: OutOfMemoryError processing def update. Continue or Cancel. Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet. Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again. DEFINITION SET 330. Version 22.214.171.12459. Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
RAM usage on Motorola Razr i
Hi, I`ve noticed on my Motorola Razr i, that the RAM usage is quite high or more than I expected. Using only Webroot secure web browsing(SecureAnywhere complete mobile), the amount of RAM used was as high as 160-170MB after several minutes of running the browser. Is that normal? I didn`t have any other running apps. When I turn on the phone, usage is already 33MB. What shall I do to get this fixed? thanks M.
Webroot is using a ridiculous amount of memory on my device and I can't figure it out. I'm running on a Samsung Galaxy Note 2 I've seen it go as high as 70 MB while no scan is taking place. Currently it's at 50 MB just idle, no scan. I've tried re-installing multiple times, but I get the same results. I'm installing the free version, however I have a security plus subscription so I've also tried activating it on the free version and it enables extra shields, but memory usage remains high. The memory usage is high regardless if I active the security plus features or not. After a reboot I notice Webroot starts off at 20 MB and it feels like every 5s I notice it climb 1 MB in usage and it just keeps going up and up. Note, I also opened up a support ticket, but I'm getting no where with the ticket. I keep getting general information on battery usage. I haven't once spoken about battery usage, so it's frustrating when you contact support and all you get is company lines on battery u
scan cannot be finished; on GooglePlay - resetting
After reinstallation programs I cannot finish scan. It's scanning until get to the poing scan the GooglePlay. After that point the Webroot SecureAnywhere Premium for droids gets to reset - first in black, than it shows "scan problem" with yellow exclamation sign. I tried to erase scans memory, but after reinstallation I cannot open those options in HELP menu if drawing pattern as like "8" on the screen. Also, the "collection Logs data" option does not have continuity to send it some e-mail address.
Issue with my account and android phone
Some how I have two consoles in my account. I have one named computers and the other one is unnamed. I am trying to delete the unnamed console but I do not see an option to do so. I also have been haivng issues with webroot on to my android phone. I get it installed and I then login with my email mail, password, and the secure anywhere code but it says the information provided is in correct. I am not sure how I can fix this issue.
Phone Locked no reason
OK whiz kids I am not happy. all my contacts on the phone not the sim. I did not do anything phone worked great all day as nit does every day. At 11pm Battery was running low so decided to switch off the phone and put it on charge. Just before closing the phone the Red message screen appreared telling me "Webroot has locked device at the request of owner". No I did not, so whats the solution I have 5 passwords I use for various things and none of them have unlocked the phone. I have not set up a password on the phone for anything so what and why did it lock my phone. One of my swift key numbers is an emergency number for medical attention due to an illness my wife has. Anything happens to her, look out webroot.
mobile app login support
I bought the disc at best buy and set up my account via my pc. I installed the app on my phone and tablet. i attempted to login with the same email address, password, and keycode that i set up the account with. I keep getting error messages stating that the email address or password are incorrect. Can anyone help?
Webroot lock my phone and siad I needed their password for my account. My sims card wasn't working, so I turned my phone off and then back on. Then Webroot said that my phone was locked at the request of the owner, but I didn't tell it to lock. I don't know my webroot password for the phone or the email for the account, because my dad put it on my phone. How can I unlock my phone? Please Help!!
Sorry for reposting this question but...
Webrott is hanging when scanning and I can't get it to update my scan definitions. I have done a fresh install from Google play and that has nont changed the issue. I am absolutely positive that this has been covered already, but I can't seem to find the thread with the solution. Sorry for the inconvenience.
The phone is locked
I buy a new phone and take out the sim card of the old phone and put it in the new phone to pass my contacts, when put it back in my old phone webroot look the phone. I never now this option was on and never put a password to unlock the phone. So now how can i unlock the phone. Thanks
Locked out - Too long password string
Hello. New sim, no data, no wifi. I have such a long and nice password on my webroot acc that the field_value of the lockscreen simply wont take it. What can i do in this case. Im stuck. Edit: The Simcard is back in.. but no data no wifi is activated ..
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