Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 4,964 Replies
Hi, Got myself a smartphone with Android system. I wanna use WSA. How do I get the premier version? I have WSA AV 3 seat license. Can I allocate a seat for my smartphone? I mean I would use two on pcs and one on the phone. If so where do I get the installer? No mobile version in my webroot console. Should I install the free version from Google Play and then use the keycode to activate the Premier version? And how's the RAM usage of WSA on Android. Is it light like on pc? Best Wishes, Amit
Hi, When I clicked on Free app in here [url=http://www.webroot.com/us/en/home/products/android]http://www.webroot.com/us/en/home/products/android[/url] it took me to [url=http://www.amazon.com/Webroot-SecureAnywhere-Mobile/dp/B004U85D2S/]http://www.amazon.com/Webroot-SecureAnywhere-Mobile/dp/B004U85D2S/[/url] where it says I need to sign in. After doing that it says : We're sorryYou are not eligible to purchase this app due to geographical restrictions. ([url=http://www.amazon.com/gp/help/customer/display.html/ref=mas_cor_why?ie=UTF8&nodeId=200551840]Why?[/url])
the one that is asking for attention does not appear to have any problems. What I see on the button is it need to be updated and scanned, both of which are taken care of, but it still shows that it needs attention. This is for my Samsung Galaxy tab 2 device, the one I just added says it is protected and shows no problems, as well as all my PC's. What needs to be done or does something have to be reset?
Webroot failed to update its threat definition. This likely means your device doesn't currently have internet access. You can continue your scan with the current definition set or cancel. Error: OutOfMemoryError processing def update. Continue or Cancel. Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet. Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again. DEFINITION SET 330. Version 22.214.171.12459. Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?
Hi, I`ve noticed on my Motorola Razr i, that the RAM usage is quite high or more than I expected. Using only Webroot secure web browsing(SecureAnywhere complete mobile), the amount of RAM used was as high as 160-170MB after several minutes of running the browser. Is that normal? I didn`t have any other running apps. When I turn on the phone, usage is already 33MB. What shall I do to get this fixed? thanks M.
Webroot is using a ridiculous amount of memory on my device and I can't figure it out. I'm running on a Samsung Galaxy Note 2 I've seen it go as high as 70 MB while no scan is taking place. Currently it's at 50 MB just idle, no scan. I've tried re-installing multiple times, but I get the same results. I'm installing the free version, however I have a security plus subscription so I've also tried activating it on the free version and it enables extra shields, but memory usage remains high. The memory usage is high regardless if I active the security plus features or not. After a reboot I notice Webroot starts off at 20 MB and it feels like every 5s I notice it climb 1 MB in usage and it just keeps going up and up. Note, I also opened up a support ticket, but I'm getting no where with the ticket. I keep getting general information on battery usage. I haven't once spoken about battery usage, so it's frustrating when you contact support and all you get is company lines on battery u
After reinstallation programs I cannot finish scan. It's scanning until get to the poing scan the GooglePlay. After that point the Webroot SecureAnywhere Premium for droids gets to reset - first in black, than it shows "scan problem" with yellow exclamation sign. I tried to erase scans memory, but after reinstallation I cannot open those options in HELP menu if drawing pattern as like "8" on the screen. Also, the "collection Logs data" option does not have continuity to send it some e-mail address.
Some how I have two consoles in my account. I have one named computers and the other one is unnamed. I am trying to delete the unnamed console but I do not see an option to do so. I also have been haivng issues with webroot on to my android phone. I get it installed and I then login with my email mail, password, and the secure anywhere code but it says the information provided is in correct. I am not sure how I can fix this issue.
OK whiz kids I am not happy. all my contacts on the phone not the sim. I did not do anything phone worked great all day as nit does every day. At 11pm Battery was running low so decided to switch off the phone and put it on charge. Just before closing the phone the Red message screen appreared telling me "Webroot has locked device at the request of owner". No I did not, so whats the solution I have 5 passwords I use for various things and none of them have unlocked the phone. I have not set up a password on the phone for anything so what and why did it lock my phone. One of my swift key numbers is an emergency number for medical attention due to an illness my wife has. Anything happens to her, look out webroot.
I bought the disc at best buy and set up my account via my pc. I installed the app on my phone and tablet. i attempted to login with the same email address, password, and keycode that i set up the account with. I keep getting error messages stating that the email address or password are incorrect. Can anyone help?
Webroot lock my phone and siad I needed their password for my account. My sims card wasn't working, so I turned my phone off and then back on. Then Webroot said that my phone was locked at the request of the owner, but I didn't tell it to lock. I don't know my webroot password for the phone or the email for the account, because my dad put it on my phone. How can I unlock my phone? Please Help!!
Webrott is hanging when scanning and I can't get it to update my scan definitions. I have done a fresh install from Google play and that has nont changed the issue. I am absolutely positive that this has been covered already, but I can't seem to find the thread with the solution. Sorry for the inconvenience.
I buy a new phone and take out the sim card of the old phone and put it in the new phone to pass my contacts, when put it back in my old phone webroot look the phone. I never now this option was on and never put a password to unlock the phone. So now how can i unlock the phone. Thanks
Hello. New sim, no data, no wifi. I have such a long and nice password on my webroot acc that the field_value of the lockscreen simply wont take it. What can i do in this case. Im stuck. Edit: The Simcard is back in.. but no data no wifi is activated ..
How easy will it be to extend my Webroot’s SecureAnywhere Complete protection to my new smartphone mobile device HTC One 4g LTE and how long should it take? Do I download all three apps, SecureAnywhere, SecureSync, and SecureWeb, or are these three apps installed together? I have never had a smart phone before and am a new Webroot products user.
I'm using secure anywhere complete on my laptop, and would like to install it onto my phone. On my first attempt, I downloaded the secureanywhere complete app from the store, and was prompted to put in my email, password, and product key. It won't log in as it says my email or password is invalid. I tried downloading the free version of the app, where it logs you in with just your email and password (no product key). When I went to register and put in my product key, it noticed my product key was from the complete version, and prompted me to download the other app, which I did...then I had the same login issue. Looking at other similar threads, most seem to be an issue with downloading the right app version, but I'm fairly certain I have the right app version since I was prompted to download it based on my product key. I also double checked my webroot account online to make sure the mobile security console has access enabled. Is there anythi
I have installed to mytouch phone but I get an error of "Login failed. The email or password you entered is incorrect." I have done this several times. I am using my webroot account information and my Keycode that I received on my receipt. I have my 2 laptops currently on my console. I also have checked to make sure that I have given myself access on the console for my cell device. Please help.
I understand this is a small process but I am concerned. My Webroot is constantly in scanning as advised on the top swipedown android notification screen as "ongoing" app. I tried to kill the provessel to no avail. I even did a clean reinstall yesterday. Time on battery since this morning is 4hrs and 35mins. Battery usage for webroot is 73%. could the scan be stuck in the background?(as per my prev post) and it keep draining my battery? My phone battery usually last for entire day at 30% end of day now it's down to %30 half day in... something is not right here... I have webroot for PC and it's great. But the mobile version seems to be a bit buggy... I'm sad as this is a $20 app.
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