Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 5,006 Replies
I've noticed that Webroot secure anywhere doesn't automatically start when my Android phone restarts. How can I fix this? I should mention, I've got a Samsung s10+, Android version 10, UI 2.1, security updated to June 2020. Webroot Mobile secure anywhere 184.108.40.206428 (up-to-date). And I'm a premium user. I tried reinstalling. I tried making the app an admin. Nothing works.
Every few hours, my Galaxy Note8 will have an pop up for Tiktok covering my entire screen. I've removed the app from the phone, but this ad keeps popping up. How do I get rid of it? I'm sure it's tracking data of some sort. I have run a scan. I never had a tiktok acoo0unt, so I'm not sure why this ad is live.
I'm sorry. I just purchased a Kindle Fire 9th Generation and trying to get the FREE Webroot SecureAnywhere App. The problem is that it isn't listed in the app section after a search - only the $15 one is listed although I see "2 results" after the search under Apps & Games but just the $15 appears.. I read as many articles about this in the community and would please like some easy to follow guidance for a dummy like me. Thanks,
found out locked out out everything not getting even medical help,no answers,no help.tried to use webroot to find answers,none waiting,but everything used on webroot and looking at pictures and text.have been put on hold,but i understand,.sometimes can’t understand the why’s.but talking to texas,colorado tech 3 office and someone can message me back.still replying to many emails
Hello Webroot! My colegue bought a phone ALCALL android a month ago and in past week is too slow, poping up some advertisments etc... I was wondering what problems is, and finally found some weird file .apk on the phone by manually searching the files.I check it on the internet and it seems it’s a Malware! It’s called “AduptsFota” and it’s downloading other malware which are making phone more slower as it is.. I immediately bought a licence and install Webroot Secure Anywhere Mobile on phone! Scanned the phone and it does found nothing! It says: “You are protected” Tried to delete it manually but it seems the file /application “AduptsFota” is integrated into a android system and there is no chance to delete it. Webroot doesn’t find anything still. I tried to root my phone to be able to do changes to my system, but unsuccesfull. Can’t even connect phone to the PC, it cannot be found at all! Phone is charging and there is no option to put transfer files or smth like that, like in
Hello! This I belive is the first time I'm using this forum!? I have in the last 24 hours got a notice from my mobile that your app (downloaded today from Google play) is draining the battery!? I have also noticed that the Call & SMS blocking function is gone, this without any notice to me!? I have uninstalled and reinstalled a few times but the phone still keeps alerting me on the battery usage!! Can you please give me back the old version with the call & sms function since I badly need this! It's one thing to release updates but then one must be sure these are working without problems for the user! Yahoo has similar issues but they just don't seems to care!? Sincerely, Lars Martensson PS: Please replay on my e-mail only!!
On the console this is what you can read: but when I do a scan directly on this same device (I have only one mobile with webroot installed), the scan comes back clear: Deleted Console screen shot due to members email address was visible on it. Please blank out all private information on screen shots before posting. ~ PTD. So… what does that mean? Why am getting a “device infected” warning in the console? N.B.: My mobile is a Galaxy 5. Thank you in advance for your answer.
Webroot Mobile is constantly draining my battery on my Galaxy S3 Tablet. It accounts for 48% of my battery usage while the tablet sleeps. I can put my tablet to sleep with the battery anywhere between 90 - 100% and by morning the tablet will be powered of with 0% battery. I’ve had tech support go thru everything and troubleshoot the tablet over & over again and it’s always the same conclusion, WRSA. It gets old. I shut down WRSA and my battery will not lose more than 2% battery while the computer sleeps. So I’m certain that webroot mobile is the problem. Any suggestions?
When I go to the online mobile security panel it shows : [list] [*]0 Devices Protected [*]0 Devices Needing Attention [*]0 Devices Infected [/list] I have started a scan and restarted my phone. I have uninstalled secure anywhere and reinstalled secure anywhere and the same with secure web from the play store on my phone. On my phone it shows that I am protected, I have secure anywhere, secure web and that lost device protection is on but on the online control panel I show no current device, only add device. When I go to add device it shows security complete (old) is installed. When I click on installed it says this item isn't available. When I go to the other webroot mobile security and antivirus app, it shows installed and in faded type it shows Vortex Matrix, your device already has this item installed. I have a Vortex Matrix phone running android version 5.1, if that makes a difference?