Webroot Mobile Security for Android
Support for our Android mobile apps.
- 939 Topics
- 5,003 Replies
Hi, I'm an happy recent user of S8+:D But Webroot Secure web browsing does not work:@ [b]"This function is unavailable. Your device is currently incompatible with webroot's secure browsing."[/b]:@ I'm very surprised because my smartphone is one of the latest ? Thanks
With the Webroot Secure call blocker, the phone rings ONCE and THEN the call gets blocked. However, with my previous app ([i]Easy Filter Call and SMS Blocker[/i] by [i]Moonbeam[/i]), the phone does NOT ring at all. When will this be fixed? -------- (Latest update of Android on Xperia Pro)
The latest push of a software update on Android devices has issues that need to be fixed. Immediately after installing the Error Message "WEBROOT has Stopped Working" kept popping. which I needed to manually restart the app.....also the webroot shield in the top upper status line on the phone kept disappearing...ischeck my settings and I did have it set to "display constant protection.....but even when the program would not stop which it did 8 times in the first 4 hours after install the shield would disappear. Things I have tried. 1) Rebooted the phone( Samsung Galaxy Note 3).....did not work. 2) Hard Rebooted the phone.....did not work 3) Unistall Webroot Secure Anytime Paid Service and reinstall it..........did not work. This needs to be fixed !!!!!! On a different note - what is going on at Webroot ? I mean WTH folks? The last three software issues has had problems.... you folks have not had a clean release in a while a
I downloaded the app for my NextBook Android, but when I try log in, I am getting an error for the password or login, the email is correct, I changed it from the gmail to my real address the security code goes in with caps, but my email shows it in caps. my password is correct, but it still will not work no matter how many times I try to put the info in. I double checked that I have the correct email, correct password and the correct keycode, but it still keeps telling me I have the wrong password or login.
I recently got the samsung galaxy s4 and previously had the motorola razr. I went onto the website to delete the razr. I still have the same phone number. I tried to login to the webroot anywhere mobile app but an error pops up saying that my phone doesnt have internet and later on says invalid key code. I checked everything and its all correct. How to I fix this so I can put the webroot security on my s4
Hi all, I just recently upgraded to WSA Complete from WSA-AV. I am trying to activate the complete version on my Kindle Fire HD, and I keep getting the "Invalid keycode" error. I have checked the internet connection, and the email address, password and keycode, and all are typed correctly. Any advice? Shran :D
Using a Droid X on Android 2.3.3, running no other AVs I'm getting the error that "Login failed. the email or password is incorrect" I have the right email address in (not the default[b]@gmail[/b]) and i've typed the password with the swype keyboard, the default keyboard, and copy/paste from a notepad app. I have submitted a ticket for this, but I thought I'd check with the forums to see if there was a quicker way to get this up and running. Thanks
Definitions are scheduled to update daily, but warning message occurs weekly stating that definitions are out of date. Selecting "fix this now" does update definitions properly. Manually selecting "force definitions update now" always works without a problem, just the scheduled updates do not occur. Have uninstalled Secure Anywhere Mobile Complete from Droid, rebooted Droid, downloaded clean copy (registered) from Play, reinstalled, rebooted Droid again. No change, scheduled definition updates do not occur. Thank you.
the one that is asking for attention does not appear to have any problems. What I see on the button is it need to be updated and scanned, both of which are taken care of, but it still shows that it needs attention. This is for my Samsung Galaxy tab 2 device, the one I just added says it is protected and shows no problems, as well as all my PC's. What needs to be done or does something have to be reset?
Hi, I've been consistently trying to work with support concerning my LG2 android cell phone. I previously posted that WSA would stop unexpectantly while going to my email and clicking on link to Webroot Community. I would have to restart from. program menu of WSAC. Support troubleshooting advised to clear cache and reboot with clean install of WSAC. Then that didn't resolve issue. I then was asked to set phone to default settings by going to Factory data reset..of course backing up contacts of course..that hasn't worked either...Ticket support then has asked me to go #1-go to google play store, download an app. Called CatLog-logcat reader. #2-open it and record..#3-recreate issue reported. I followed 11 steps and have sent log files a few times to Support. Can anyone advise me any further. My trouble support ticket is calling me in the morning to assist. But now I can't get WSAC to update virus protection. Have yellow exclamation mark with faded grey icon. So I'll w
After a recent update for my Android in Playstore the Webroot icon in my status bar no longer appears nor does status bar in oull-down screen telling me everything is OK or that I am protected. Show Notifications is checked in the app but I can't figure out what's happened.
Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.
I have paid for the Premier version on June 28, August 29, and October 23 and have all the receipt emails from Google Play. Over $40 total. It is not staying registered. The Force License Check does nothing. How do I get a full refund as this is just not working.
I successfully log into Webroot and it shows that I have one mobile device (tablet) protected. But w
I successfully log into Webroot and it shows that I have one mobile device (tablet) protected. But when I installed on my Android tablet and enter my SecureAnywhere Complete Keycode (as it appears onthe email I received) to login to account it gives me an error that "This keycode is not associated with your account...." Why is this happening?
Hello, i have a Android based phone, with webroot installed on it, Bought from Play Store, i have a problem where my screen lock turns off, and gets set to slide insted of pin where it should be. basically it turns off randomly, do u think im being hacked or is it some kind of conflict? i just factory reset my phone too, and put webroot on it first, and the pin screen lock turns off still randomly and gets set to slide.
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
hi iv'e encounterd another problem since getting that threat andriod mobiletraker tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.??????????????????????????????????????????????? Samsung galaxy S 2 4.0.3 *edit for useful subject line *corrected "weebroot" to "webroot" -admin
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