Webroot Mobile Security for Android
Support for our Android mobile apps.
- 939 Topics
- 5,003 Replies
I have recently resubbed to Webroot Secure Anywhere Complete 5 Seat 1 Year Subscription International and installed the mobile app on my Samsung Galaxy S3. Looking in my web console and the phone number for my mobile is incorrect. When I bought my phone (at Christmas) I had the number changed to my previous phone number, but it's the number that it shipped with that's being used by Webroot. How do I change this? Unless I can do so the lost phone feature will be useless :( Thanks in advance.
I have webroot security complete on my PC and I would like to have the app on my Kindle Fire HD tablet. But I keep getting the "login failed". I've double checked my login account email, password, and code. When I log into my webroot security account on the web, it works perfectly fine.
Every few days, webroot tells me I may be at risk. It then prompts for a scan to be manually run, and to manually re-enable all the features, which it shows are disabled. Anybody know why it keeps turning it's features off, and why the scheduled scan doesn't seem to make it happy?
Phone was replaced and put in old simcard and lgged into google play for all apps. Webroot secure mobile was downloaded as is what I have on laptop webrot secure anywhere. tried logging in and failed. logged into laptop and reset password and secure password. tried again setting up on phone and it failed. I deleted the mobile phone from the laptop login and still cant start over. Webrot secureanywhere on laptop is version 188.8.131.52, mobile webroot secure anywhere mobile is version 184.108.40.20647 Help!
HI, i am also recieving the error message: login failed. the e-mail and password you entered is incorrect, when i attempt to enter my premium webroot account info onto my google nexus 7 android 4.2 tablet. I read through a few posts, and read the attached suggestions page. I have tried all of these things, and still no luck. my tablet is not rooted, to the best of my knowledge. Is there something else i could try?? thank you.
I have just purchased Webroot Secure Anywhere Complete. I have successfully installed and registered it on two laptops. I have just installed it on my Android phone, however, it is saying that there is only 3 days left of the subscription (the trial period I guess). I have already entered product key number. I don't know where to go from here. Also when I log into my account, the PC Security section shows there are currently no PC's installed or protected when in reality there is. Will.
I purchase a web root Android program at Best Buy. I entered the code on the app and received an error that stated that the code was invalid. This software is new and was wrapped in the original plastic. Can someone please connect me to someone who can issue me a cold that works.
Hello, When I login to 'mywebrootsecureanywhere' acccount I can see my protected pc's and mobile phone. So far so good. However, in the mobile security box I find that I have to look to my mobile device. So that is what I do. Then I find the remark that the defenitions are out of date. But, as far as I know they are very up to date; they were update a few hours ago; I have now: 3.1 Build 4547 So, somehow webroot does not register these updates (I have had this 'issue from the very beginning, after switsching from Spysweeper to WebrootSecureAnywhere. Although not a big problem, it is a bit annoying. Any solution(s)?
Since I already have Webroot installed on my android phone, I am wondering if Webroot will add some sort of "locate phone" feature. There appear to be other apps that do this. And for iPhones this service is provided via Apples's iCloud service.
Web browser security warning (on both Amazon browser and Maxthon): "Your connection to this site may not be secure... the site's security credentials do not originate from a trusted authority" I am trying to clear an error which appears on the web but not in the app: "current scan out of date" but that's months ago and there is no way to clear this error. So i thought I'd go on the web from the Kindle Fire, but I get this error on both web browsers. - ????
Will Webroot work on a Kindle Fire HD?Knowledge Base
[h2]Question[/h2]Will Webroot work on a Kindle Fire HD? [h2]Answer[/h2]Yes, however Amazon made a change in a recent update to the Kindle Fire HD, which prevents Device Administrator from being enabled for 3rd party applications. The Webroot SecureAnywhere Mobile app requires Device Administrator to use Lost Device Protection. Due to the limitations imposed by the device manufacturer, some normal app features, such as Wipe and password protection during uninstallation, may not function correctly.
I have secure anywhere complete but when I download mobile antivirus it installs secureweb. I don't want the secureweb because it's slow and very buggy and constantly crashes on every site, even google.. Can I have one without the other? Also does it count as a new serial use everytime I reinstall webroot on my phone?
Unexpectedly and out of the blue late at night my Galaxy S-II Webroot Mobile Secure Anywhere app asked if I wanted to go ahead and designate my four digit code thus locking my "mobile smartphone screen" until I entered said code. I did that and next morning promtply forgot said code. Is there ANY work around to get RID of this Webroot feature. . or RESET or ?? FIX this please? Thank you Andy in Maine
Battery Usage on AndroidKnowledge Base
[h2]Question[/h2]I'm seeing massively high battery usage from Webroot on my Android. Why? [h2]Answer[/h2]If you run a scan immediately after unplugging from a power source, the metrics presented in the Android OS battery usage meter are skewed by virtue of the fact that it starts tabulating battery usage immediately following the disconnection from the power source. Likewise, readings may be similarly skewed if you have just installed Webroot for the first time, ran the first scan, and then checked consumption in Webroot's own App Inspector. Most battery monitors work like how gas mileage on a car is calculated for a single trip. Immediately when you turn on the car, it shows you 0.0 MPG, and as you start to drive, that number increases. Not having enough data to go off of, the results are skewed until enough data is available for the reading to be statistically valid. Try leaving your Android on for a while and checking back in again later. You will
Hello, I downloaded Webroot for my Android tablet and whenever I try to update the definations it fails. Here are the specs on my tablet: Name: Coby-Kyros Mod#: MID1125 Android Ver: 2.3.3 Kernel: 220.127.116.11 Build#: MID1125 20110906 Any suggestions are welcome, I use Webroot on my PC's and would like to step up to the full version for all of my tablets.
My Android phone OS was upgraded today to "ice cream sandwich", which wiped out all the apps. Went to [i]play.google.com[/i] to reinstall the apps. Trying to reinstall "SecureAnywhere Complete" and "Webroot Security & Antivirus". Getting the "Incompatible Application" warning while trying to launch "SecureAnyhere". [b]Incompatible with what? [/b] I can not even close the warning screen, other than to minimize it. This never happened before and I have no idea what is causing this and how to get past this. Webroot please advise. [Phone: Samsung Captivate Glide]
I recently just reset my phone thinking that it would make a bug go away. I have a Samsung Galaxy SIII, and I bought the premier version during black Friday for $1.07. After reinstalling Webroot, I have the free version, and I am unable to reupdate my app to the permier version. Can someone help me?
Hi, I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone. I logged into webroot as well and removed the device from where I'd registered it. My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number). I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone. Please help.
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