Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,985 Replies
How easy will it be to extend my Webroot’s SecureAnywhere Complete protection to my new smartphone mobile device HTC One 4g LTE and how long should it take? Do I download all three apps, SecureAnywhere, SecureSync, and SecureWeb, or are these three apps installed together? I have never had a smart phone before and am a new Webroot products user.
I'm using secure anywhere complete on my laptop, and would like to install it onto my phone. On my first attempt, I downloaded the secureanywhere complete app from the store, and was prompted to put in my email, password, and product key. It won't log in as it says my email or password is invalid. I tried downloading the free version of the app, where it logs you in with just your email and password (no product key). When I went to register and put in my product key, it noticed my product key was from the complete version, and prompted me to download the other app, which I did...then I had the same login issue. Looking at other similar threads, most seem to be an issue with downloading the right app version, but I'm fairly certain I have the right app version since I was prompted to download it based on my product key. I also double checked my webroot account online to make sure the mobile security console has access enabled. Is there anythi
I have installed to mytouch phone but I get an error of "Login failed. The email or password you entered is incorrect." I have done this several times. I am using my webroot account information and my Keycode that I received on my receipt. I have my 2 laptops currently on my console. I also have checked to make sure that I have given myself access on the console for my cell device. Please help.
I understand this is a small process but I am concerned. My Webroot is constantly in scanning as advised on the top swipedown android notification screen as "ongoing" app. I tried to kill the provessel to no avail. I even did a clean reinstall yesterday. Time on battery since this morning is 4hrs and 35mins. Battery usage for webroot is 73%. could the scan be stuck in the background?(as per my prev post) and it keep draining my battery? My phone battery usually last for entire day at 30% end of day now it's down to %30 half day in... something is not right here... I have webroot for PC and it's great. But the mobile version seems to be a bit buggy... I'm sad as this is a $20 app.
I have used MPF for years and recently changed master access password but I now seem to have lost ability to access software [wrong password] - so must have writen down new super secure pw wrong. Any way to recover the situation and get into program. Thanks for any wisdom/advice:@
Does anyone else have issues with the Password Protection feature turning off? Everytime this happens, it shows that my sd card is not connected and I would have to constantly re-enter my pw on webroot app to enable admin access to my phone. I have the GS2 running android 4.1.
I have webroot secure anywhere. Got it with my Samsung laptop. It's been great thus far. I would like to add my Samsung note 2 to the account. I only have the laptop on it so far. It says I may use product key for 3 devices. I downloaded the app. What method should I follow? Thanks,
I have recently resubbed to Webroot Secure Anywhere Complete 5 Seat 1 Year Subscription International and installed the mobile app on my Samsung Galaxy S3. Looking in my web console and the phone number for my mobile is incorrect. When I bought my phone (at Christmas) I had the number changed to my previous phone number, but it's the number that it shipped with that's being used by Webroot. How do I change this? Unless I can do so the lost phone feature will be useless :( Thanks in advance.
Hi, We use SOTI MobiControl and it has recently introduced interated webroot Android AntiVirus. To allow our mobile devices to connect to the Internet to activate the webroot Anti-Virus and also update the virus definitions we need to configure our firewall to allow access to the IP range. Could someone provide me with the IP range for activate webroot Anti-Virus Android and the IP range used to update virus definitions?
I just purchased Webroot Secure Anywhere Complete 5 Seat 1 Year Subscription and I setup the PC. I can login to the website from my PC. I downloaded [url=https://play.google.com/store/apps/details?id=com.webroot.security.complete]https://play.google.com/store/apps/details?id=com.webroot.security.complete[/url] per the instructions. First screen to login fails every time. If I login from the web browser of my phone I get to my account but not through the app. Please help.
l just purchased wsa complete and cant enter the keycode for it on my kindle fire hd 7".it keeps predicting the next letter/number for code and i cant enter it correctly, ive went in and shut off next word prediction and all that to the kindle fire but still does it?any way i can get this to work?
How to Locate Your Mobile DeviceKnowledge Base
[h2]Question[/h2]How do I locate my mobile device using the locate feature? [h2]Answer[/h2]First, please log into your [b][url=https://my.webrootanywhere.com/default.asp?a=b]MyWebroot Account[/url][/b] Click on[b] Mobile Security [/b]Select the device you wish to locate Click on[b] Lost Device Protection. [/b]Select [b] Locate My Device [/b] [b] [/b] If the device happens to be turned off and cannot receive the command, then it will detect the pending command next time it checks in with the console. The device is set to check for pending commands every 30 minutes. [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2600iF92551B50F99D6A8.png[/img][/b] You can also locate it from another mobile device. To do so, text your number with "locate password" (replacing password with your Webroot password).
I purchased webroot secureanywhere complete. I downloaded the Webroot SecureAnywhere Mobile Complete app for my android. I have entered my email address, password and keycode associated with my laptop subscription. I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on my.webrootanywhere.com and try again." The keycode I entered IS associated with the email address and password i entered. The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account. Why isn't it recognizing it?? Please help
[b]Hello![/b] [b]I have installed Webroot on my Galaxy Note 10.1 and it is not performing correctly. I want to uninstall it and can't.[/b] [b]I have gone to my applications manager and selected Webroot, and where I should have the option to (UnInstall) the button is NOT active. Therefore I can't complete the task that route.[/b] [b]Any suggestions would be greatly appreciated........... Thanks! Ben[/b]
Phone was replaced and put in old simcard and lgged into google play for all apps. Webroot secure mobile was downloaded as is what I have on laptop webrot secure anywhere. tried logging in and failed. logged into laptop and reset password and secure password. tried again setting up on phone and it failed. I deleted the mobile phone from the laptop login and still cant start over. Webrot secureanywhere on laptop is version 18.104.22.168, mobile webroot secure anywhere mobile is version 22.214.171.12447 Help!
Already have an account? Login
Login to the community
No account yet? Create an account