Webroot Mobile Security for Android
Support for our Android mobile apps.
- 939 Topics
- 5,003 Replies
This might not be a webroot problem. Started the same time as the lock screen problem. The lock screen swipe problem is fixed (thank you!). However, my 4G icon stays on all the time. It used to go on if I wasn't on wifi. Now they will both show. I have a Samsung S3 using Straight Talk with Verizon. Anyone else having this happen?
Please some wonderful person slide me some Intel on how to get the unlock key/code for a phone that recently had its sim taken out only to be replaced and now this customer is locked out. He does not remember his code to unlock his device and is seriously harassing me to figure it out for him. I would install WR on my device but I dont think that would help too much. Somebody PLEASE HELP I don't like him when he gets like this. Thanks a million. Melody.
I have an HTC One M9 with Android 6.0. I had to get a new phone and I'm trying to setup Webroot Secure Anywhere on it. I reset my password so I know it is correct. Whenever I try to login to my account within the app I get an error message. It says, "Error Account creation failed. The license check server returned an invalid response. Unexpected: 1 Error (URFM 997) Key attachment has been exceeded. [Failure Type = unexpected error (-1)] Please help. What do I do. When I signed into my account in my browser, it said I have 333 days left. Dr. Mark W. Helfand HTC One M9 Android 6.0 Not Rooted
I renewed my mothers web root security. You can have it on 3 devises so I installed it on my home computer and my droid phone. My home computer updated and I have no expiring message there but my phone says that I only have 17 days left to renew. How do I update my phone without having to pay again.
Config: Android 7.1 SecureAnywhere 184.108.40.20678 When I pull down on the notification area I have an intermittent issue where the SecureAnywhere area is cropped, that is I only get the very top of "You are protected", basically from the "v" of the capital "Y". There is enough area as the rest of the bar is blank. This happens intermittengly.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/32072iD5C03AB9A8EAA692.jpg[/img]
I get message Webroot has stopped. I go to settings APPS and select Webroot Secure and all options are grayed out. I cannot get access to uninstall or anything else. This problem appeared when I updated the APP. It looks like the APP stops imediatley when I boot up. I don't see a way to restart it. It was working fine prior to the update. How can this be fixed? I'm using Webroot Secure Mobile Premier
My daughter's LG phone sprang up with a Webroot message indicating - Android.Trojan.Gen.Heur Google Play services com.google.android.gms Webroot has determined that this app is a trojan..... Really? How can we know if this is a false-positive or genuine? How to proceed?
I just installed the Webroot mobile app a couple of days ago. Since then, I have tried everything to avoid having to sign in every time I want to use my phone. I have changed settings, both with Webroot and my phone, and have uninstalled the app and removed it from my Webroot account, but nothing seems to work. I am now resetting my phone to facatory settings, hoping that will work. I paid the $4.99 for the upgrade, so I really want to use it, but this having to type in my password 20 times a day is ridiculous. Is it possible to use Webroot mobile without having to sign in every time?
Unexpectedly and out of the blue late at night my Galaxy S-II Webroot Mobile Secure Anywhere app asked if I wanted to go ahead and designate my four digit code thus locking my "mobile smartphone screen" until I entered said code. I did that and next morning promtply forgot said code. Is there ANY work around to get RID of this Webroot feature. . or RESET or ?? FIX this please? Thank you Andy in Maine
I have had this tablet for a while now, and bought a NextBook recently. I set up the NextBook with a pin number for the Lock Screen feature, but I can't find out how to set the Samsung with a pin number, it says it is protected with the LockScreen in place. How do I find where to put the pin number in?
OK whiz kids I am not happy. all my contacts on the phone not the sim. I did not do anything phone worked great all day as nit does every day. At 11pm Battery was running low so decided to switch off the phone and put it on charge. Just before closing the phone the Red message screen appreared telling me "Webroot has locked device at the request of owner". No I did not, so whats the solution I have 5 passwords I use for various things and none of them have unlocked the phone. I have not set up a password on the phone for anything so what and why did it lock my phone. One of my swift key numbers is an emergency number for medical attention due to an illness my wife has. Anything happens to her, look out webroot.
Hello, a little help will be appreciated. My WSA software on my phone was working ok this morning 12/12/2012, I logged into my account thru my pc, no problem, there it tells me I have a problem in my mobile device, I tried to log into my phone and keep on getting a message that reads: "ERROR: login failed. The E-mail or password you entered is incorrect", I am using the same e-mail and password that I used to log into my pc account and still not working. any ideas on what could be wrong? PS. I also entered both the OLD and NEW full code just to make sure. and nothing. Any advice will be appreciated. thanks in advance.
I know you probably been there and done that with my issue. I purchased the Webroot Security for my Samsung Galaxy 4-5 months ago, recently purchased new HTC Android phone. I have the Webroot on my new android, would like it deactivated on my Samsung so I can give the phone to my sister. Can you help me with this? Thanks Much!
I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box, I recieve a error message saying: Error Login failed. The email or password you entered is incorrect. Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine. But I just don't understand why it not letting me log in. ---------- (Edited for more informative subject line - Jim)
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