Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
phone log in
i have an android phone, which is protected by webroot, i have a pattern unlock and when i changed the pattern i couldn't remember the pattern i had chosen so it went to a screen to use my google accout to log in, but it wont accept that either, says e-mail or password wrong, but it is not, now i cannot access my phone.., HELP!!
anti virus without secureweb?
I have secure anywhere complete but when I download mobile antivirus it installs secureweb. I don't want the secureweb because it's slow and very buggy and constantly crashes on every site, even google.. Can I have one without the other? Also does it count as a new serial use everytime I reinstall webroot on my phone?
Webroot crashing on scanning sdcard
Xoom Wifi. Webroot always worked normally. Since a while Webroot scans normally just up to sdcard, then it freezes, then after some time it crashes. I removed the external sdcard to see if that caused it but that didn't make difference. Obviously i can't remove the internal memory.
invalid code, purchased at Best Buy
I purchase a web root Android program at Best Buy. I entered the code on the app and received an error that stated that the code was invalid. This software is new and was wrapped in the original plastic. Can someone please connect me to someone who can issue me a cold that works.
3 days left on subscription?
I have just purchased Webroot Secure Anywhere Complete. I have successfully installed and registered it on two laptops. I have just installed it on my Android phone, however, it is saying that there is only 3 days left of the subscription (the trial period I guess). I have already entered product key number. I don't know where to go from here. Also when I log into my account, the PC Security section shows there are currently no PC's installed or protected when in reality there is. Will.
error message: email password incorrect, tried all suggestions, no success. Help?
HI, i am also recieving the error message: login failed. the e-mail and password you entered is incorrect, when i attempt to enter my premium webroot account info onto my google nexus 7 android 4.2 tablet. I read through a few posts, and read the attached suggestions page. I have tried all of these things, and still no luck. my tablet is not rooted, to the best of my knowledge. Is there something else i could try?? thank you.
Will Webroot offer a locate-phone app for Android?
Since I already have Webroot installed on my android phone, I am wondering if Webroot will add some sort of "locate phone" feature. There appear to be other apps that do this. And for iPhones this service is provided via Apples's iCloud service.
Kindle Fire - web browser security warning
Web browser security warning (on both Amazon browser and Maxthon): "Your connection to this site may not be secure... the site's security credentials do not originate from a trusted authority" I am trying to clear an error which appears on the web but not in the app: "current scan out of date" but that's months ago and there is no way to clear this error. So i thought I'd go on the web from the Kindle Fire, but I get this error on both web browsers. - ????
Hello, I am new to the board and I just downloaded Webroot on my Kindle Fire which seems to work quite well. However, when I try to locate my Kindle, (just checking the app out), via my home computer, it never gives me a Google map! I can lock it, and make it scream but I can't seem to get the locate to work. Obviously, the Kindle Fire only has a W-Fi connection and, I live in a remote area...could that be the reason I can't locate the kindle? Thanks to all!
Locked Android screen requires forgotten four digit code
Unexpectedly and out of the blue late at night my Galaxy S-II Webroot Mobile Secure Anywhere app asked if I wanted to go ahead and designate my four digit code thus locking my "mobile smartphone screen" until I entered said code. I did that and next morning promtply forgot said code. Is there ANY work around to get RID of this Webroot feature. . or RESET or ?? FIX this please? Thank you Andy in Maine
Can not update virus definations
Hello, I downloaded Webroot for my Android tablet and whenever I try to update the definations it fails. Here are the specs on my tablet: Name: Coby-Kyros Mod#: MID1125 Android Ver: 2.3.3 Kernel: 126.96.36.199 Build#: MID1125 20110906 Any suggestions are welcome, I use Webroot on my PC's and would like to step up to the full version for all of my tablets.
Battery Usage on AndroidKnowledge Base
[h2]Question[/h2]I'm seeing massively high battery usage from Webroot on my Android. Why? [h2]Answer[/h2]If you run a scan immediately after unplugging from a power source, the metrics presented in the Android OS battery usage meter are skewed by virtue of the fact that it starts tabulating battery usage immediately following the disconnection from the power source. Likewise, readings may be similarly skewed if you have just installed Webroot for the first time, ran the first scan, and then checked consumption in Webroot's own App Inspector. Most battery monitors work like how gas mileage on a car is calculated for a single trip. Immediately when you turn on the car, it shows you 0.0 MPG, and as you start to drive, that number increases. Not having enough data to go off of, the results are skewed until enough data is available for the reading to be statistically valid. Try leaving your Android on for a while and checking back in again later. You will
Factory Reset Phone, Subscription now does not work.
I recently just reset my phone thinking that it would make a bug go away. I have a Samsung Galaxy SIII, and I bought the premier version during black Friday for $1.07. After reinstalling Webroot, I have the free version, and I am unable to reupdate my app to the permier version. Can someone help me?
Phone says "no sim card" even though I haven't taken it out
This problem has happened several times in the last couple of days where I take my phone out and it says "No SIM card". I turned off SIM card lock protection but that didn't help. A simple restart of my phone is all it takes to get the SIM card recognized again. Webroot must be doing something else in the background as part of it's lockdown of the SIM card that it causing this problem. Anyone else have something similar? And suggestions on how to fix it without restarting? It's a bit annoying, so if there is no fix, I'll just have to uninstall Webroot entirely. Thanks for the help!
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