Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
can I secure a android tablet and a android cell phone with renew of subcription for my laptop?
I have vista on my laptop which I have had Webroot on for the past year. I am looking at renewing and would like to find out how and if i can add a android tablet and android phone to the plan
changing my old email address
Dear friends I'm a webroot user for at least 8 years especially on my phone and I need to reset my email address to [removed for privacy] instead of [removed for privacy] and can you please help me with this and somehow I need to reset my password along with it if it's OK and thank you for fighting for us against viruses and adware and spyware of all kinds and many blessings to you and bless it be Craig
Only the first 12 digits of my product key is loading on my Kindle Fire keeping me from activating
I was able to activate my security key on my smartphone. I follow the same steps for my Kindle Fire and when I start typing the Key Code it wont let me enter anything beyond the first 12 digits. This then keeps me from upgrading to the version I purchased.
error message for defintions uodate
Hello I have the free webroot for my kindle, it has been working well until today 24/8/15. It said my defintions were not up to Date, when I tried to fix it an error message said host name could not be located, and it won't let me force definition either My status is now an amber instead of green and I have tried every thing my connection is fine, I've switched rekindle off and turned on my kindle, I have also uninstalled and reinstalled webroot it has returned to green but still will not update definitions with the same error message, please could I have some advise. From shyirra
Renewal problem on Android
License expired on my wife's phone. When I press the prompt to "Renew Now" it responds with message "Completing the Purchase" and we see a little circle spinning on the display. But it just spins forever and never finishes the transaction. What is your advice to remedy the problem?
How Can I Change My Email Address With Webroot?
Hello, I attempted to open a ticket but it keeps asking me for a password. I enter my webroot login password and it doesn't accept it. I changed my gmail address because the one I was using is getting too much spam. I don't understand why Webroot doesn't allow the change of an email address on your account. Being that I cannot open a ticket, I am posting here and wishing for the best. Thank You, Adam
Android phone: threat: Device Management com.mediatek.dm---unsuccessfull app removal. next step?
I need assistance. I've been running Webroot on my android phone for over a year and have never received a threat notification until today. Antivirus scan detects: Application Threat - Device Management - com.mediatek.dm. When I click on Webroot to remove this app, Webroot responds with: UNSUCCESSFULL. Metro PCS is my mobil phone carrier. In the past couple weeks, MetroPCS updated their system app to include an update with Data Maximizer. This app update is supposed to manage my music & video data transmission more efficiently to keep my 4G usage lower. When I go into my phone's application menu and locate the app for Device Management com.mediatek.dm, I have clicked on STOP; I'm not offered the choice to DISABLE. The Webroot scan continues to show the High Risk threat, when I run removal, it continues to respond: Unsuccessfull. Webroot states that the threat is Trojan. Perhaps, Webrrot is observing the MetroPCs performing Data Maximizer
I cannot seem to get my LG Tablet to Backup & Sync to a folder
Trying to get my LG tablet to upload to the Backup & Sync but all attemtps have failed. It says there is no Folder that is Sync to my LG device...even though it shows the device...and the Folder that shows to my device says it has no device to sync to. Help!!!
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