Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,988 Replies
Will Webroot offer a locate-phone app for Android?
Since I already have Webroot installed on my android phone, I am wondering if Webroot will add some sort of "locate phone" feature. There appear to be other apps that do this. And for iPhones this service is provided via Apples's iCloud service.
Kindle Fire - web browser security warning
Web browser security warning (on both Amazon browser and Maxthon): "Your connection to this site may not be secure... the site's security credentials do not originate from a trusted authority" I am trying to clear an error which appears on the web but not in the app: "current scan out of date" but that's months ago and there is no way to clear this error. So i thought I'd go on the web from the Kindle Fire, but I get this error on both web browsers. - ????
Hello, I am new to the board and I just downloaded Webroot on my Kindle Fire which seems to work quite well. However, when I try to locate my Kindle, (just checking the app out), via my home computer, it never gives me a Google map! I can lock it, and make it scream but I can't seem to get the locate to work. Obviously, the Kindle Fire only has a W-Fi connection and, I live in a remote area...could that be the reason I can't locate the kindle? Thanks to all!
Locked Android screen requires forgotten four digit code
Unexpectedly and out of the blue late at night my Galaxy S-II Webroot Mobile Secure Anywhere app asked if I wanted to go ahead and designate my four digit code thus locking my "mobile smartphone screen" until I entered said code. I did that and next morning promtply forgot said code. Is there ANY work around to get RID of this Webroot feature. . or RESET or ?? FIX this please? Thank you Andy in Maine
Can not update virus definations
Hello, I downloaded Webroot for my Android tablet and whenever I try to update the definations it fails. Here are the specs on my tablet: Name: Coby-Kyros Mod#: MID1125 Android Ver: 2.3.3 Kernel: 184.108.40.206 Build#: MID1125 20110906 Any suggestions are welcome, I use Webroot on my PC's and would like to step up to the full version for all of my tablets.
Battery Usage on AndroidKnowledge Base
[h2]Question[/h2]I'm seeing massively high battery usage from Webroot on my Android. Why? [h2]Answer[/h2]If you run a scan immediately after unplugging from a power source, the metrics presented in the Android OS battery usage meter are skewed by virtue of the fact that it starts tabulating battery usage immediately following the disconnection from the power source. Likewise, readings may be similarly skewed if you have just installed Webroot for the first time, ran the first scan, and then checked consumption in Webroot's own App Inspector. Most battery monitors work like how gas mileage on a car is calculated for a single trip. Immediately when you turn on the car, it shows you 0.0 MPG, and as you start to drive, that number increases. Not having enough data to go off of, the results are skewed until enough data is available for the reading to be statistically valid. Try leaving your Android on for a while and checking back in again later. You will
Factory Reset Phone, Subscription now does not work.
I recently just reset my phone thinking that it would make a bug go away. I have a Samsung Galaxy SIII, and I bought the premier version during black Friday for $1.07. After reinstalling Webroot, I have the free version, and I am unable to reupdate my app to the permier version. Can someone help me?
Phone says "no sim card" even though I haven't taken it out
This problem has happened several times in the last couple of days where I take my phone out and it says "No SIM card". I turned off SIM card lock protection but that didn't help. A simple restart of my phone is all it takes to get the SIM card recognized again. Webroot must be doing something else in the background as part of it's lockdown of the SIM card that it causing this problem. Anyone else have something similar? And suggestions on how to fix it without restarting? It's a bit annoying, so if there is no fix, I'll just have to uninstall Webroot entirely. Thanks for the help!
e mail password mis match
I am getting an e mail / password mismatch when trying to install the complete mobile on a tablet. I recall when I installed it on my phone ;you needed to fix "something". I have tried resetting my webroot password. Please help so I can get my mobile and desktop id's all synced up.
Remove Webroot icon from upper left corner
Hi Webroot Community, I think the product is great or at least the scanning files app that I've used (haven't had to use the wipe remote feature thankfully) but I have enough going on in my Android header that I'd like to get rid of the green "W" icon in the upper left corner but still have the app running in the background. Is that possible? Thanks, Legger
How to get rid of security/pass code after uninstalling. (ANDROID)
Hi, I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone. I logged into webroot as well and removed the device from where I'd registered it. My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number). I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone. Please help.
Locked out of my Motorola Razr
I recently reloaded Webroot SecureAnywhere after resetting my Motorola Razr. After resetting my account and answering the security questions I decided to "locate" my phone to see how it works. The map came up on the Webroot website, it showed me where my phone was and I was happy. The next time i picked up my phone it is locked. The "Lock Screen" comes on for a half a second then the screen/phone shuts off again. I was careful not to select any other option, including "Lock" but "locate my device" but somehow the phone is locked. How do I unlock it? All looks well when I relog into My Webroot. The log shows I located the phone some minutes ago but does not indicate it is locked. Nor do I see any indication that indicates that the phone is locked or how to locked it. After continuing to play with the phone the lock screen comes on for a 1/2 second then the phone shuts down. Sometimes then next screen unlock screen comes on for t
Mobile device blocked
Please help me. My mobile device Samsung Galaxy Note II N7100 is locked by Webroot security. I change my chip (from 55 22 99462322 to 55 22 88043550) and the password (edit: removed user's password for security purposes) is unrecognized. How to proceed? Thanks. SERGIO VIANNA PEREIRA.
How do I download webroot for my Polaroid Tablet?
I purchased 4 new Polaroid Tablets for my kids for Christmas. They are Polaroid PMID800 Tablets. I have been trying to purchase Webroot Secure Anywhere Complete for these tablets and 1 other laptop that has McAfee that is expiring this month. I currently have Webroot on my own laptop and love the service. I have spoken with your Sales Dept twice in the past 2 days as I cannot figure out how to download Webroot on the Tablets. They Tablets do not have the Google Playstore on them and when I spoke to sales they said I could download Webroot from that App but we don't have it.I called them back and they said to try downloading the playstore App and then downloading the free Webroot anitvirus. I tried that too but it won't let me download the playstore app because even though the Tablets are powered by Android 4.0 Ice Cream Sandwich they are not on the list of compatible tablets for Google Playstore at this time so I can't download it. Hope you can help, my kids are chomping at the bit to
Lost device protection on Kindle Fire-1
I am using Webroot on the KF-1. The App works beautifully ,....Except the location does not work and I receive a "google map error" There is an updated/upgraded version which is availble but I do not know if that will work. Any help will be appreciated. Ed
Android 4.2 - Multiple Users
Hi Guys, On upgrading to Android 4.2 and installing a second user. I had to reinstall webroot on the new account - Fairly straight forward The icon at the top of the screen on the second account is not green however, it is grey stating that "password protection is disabled" - There does not appear an option to rectify this. Regards Rob
Preventing access through the Wi-Fi or Bluetooth connection by a device owned by another person.
A few days ago someone accessed my Android phone through either the Wi-Fi or the Bleutooth port and installed an app that threatened to disable all data and Internet services. I suspect that it was a prank that doesn't actually do anything because there was no effect to the operation of my phone but it was insulting and irritating to have my phone attacked in this way. I have since installed Webroot Secure Anywhere and I was wondering if it prevents such attacks and does it log any information that would help me to identify the culprit if necessary?
Activating Mobile App/Deleting User Account
I recently renewed my WRSA Complete subscription and had to reinstall the mobile app onto my phone. During the activation process, I'm prompted to enter my email address, password, and Keycode. I input all of the correct info, but the system tells me that the "Login failed. The email or password you entered is incorrect". At that moment, I remembered that I was previously directed to make a new user account from the web console to activate the product as a workaround a few months ago. I tried using that user account (again, with the right password/credentials), but the same error came back up. Will I have to make another user account to work around this again, and if so, how do I delete existing "users" from my account? There wasn't a clear way to do this in the "Manage Users" section of the web console. Any direction on this is greatly appreciated!
Hi I seem to be having same problem as many others using webroot on android. It says that my email or password is invalid. It isn't as I can easily log into my account on my PC. However not on my mobile or tablet using exactly the same details. Is there a problem - with so many posts on this topic does seem to be Thanks for any helo you can give
Renewed license but not showing on mobile app
Hi I renewed my licence with a new key code on Sunday, which is working fine on my pc. However, my mobile application is showing the licence as expired, even though it supposedly checks for licence updates every 24 hours. The 'force licence check' option is ghosted so I cannot select it. Please advise.
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