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Webroot Mobile Security for Android

Support for our Android mobile apps.

  • 939 Topics
  • 5,003 Replies

939 Topics

C
Fresh Face
charliehorse28Fresh Face
asked in Webroot Mobile Security for Android

Can't log into my droid device

Hello, a little help will be appreciated. My WSA software on my phone was working ok this morning 12/12/2012, I logged into my account thru my pc, no problem, there it tells me I have a problem in my mobile device, I tried to log into my phone and keep on getting a message that reads: "ERROR: login failed. The E-mail or password you entered is incorrect", I am using the same e-mail and password that I used to log into my pc account and still not working. any ideas on what could be wrong? PS. I also entered both the OLD and NEW full code just to make sure. and nothing. Any advice will be appreciated. thanks in advance.

3
JimM
10 years ago
S
Fresh Face
SyntaxFresh Face
asked in Webroot Mobile Security for Android

Can't login

I've been trying for 3 days to logon with my HTC one V but it just won't let me login i know for a fact that the email and password are correct.

5
S
New Member
2 years ago
B
box445
asked in Webroot Mobile Security for Android

Lost Security Code

I purchased webroot and lost my security code or wouldn't know where to find it. I can't fully register online without it. How can I recover it?

1
MikeR
10 years ago
JimM
JimMRetired Webrooter
published in Webroot Mobile Security for Android

Device Administrator & Uninstalling Webroot for AndroidKnowledge Base

[h2]Question[/h2]I cannot uninstall Webroot.  It says Webroot is a device admin, and I don't know how to disable the device admin setting.  How do I disable device admin? [h2]Answer[/h2]When you install Webroot on an Android device, it is recommended to allow Webroot to be a device admin.  A primary purpose of this in both the Premier and Complete versions of the app is so that the uninstallation process is password-protected by using a feature that is exclusive to the paid versions of the app.  This means that if a thief steals your device, he will not be able to uninstall Webroot without using a password, which allows you to use the Locate, Scream, Lock, or Wipe functions without fear of Webroot having already been uninstalled.  If device admin was not enabled, the thief could just remove Webroot, and you wouldn't be able to use those commands.   As a result, if you ever want to uninstall Webroot, you'll need to enter your password, and uninstalling via

3384
shorTcircuiT
9 years ago
D
Fresh Face
DanMayersFresh Face
asked in Webroot Mobile Security for Android

SecureAnywhere Mobile - Requesting to be a device administrator after update

After the latest update, I started getting a warning that Webroot needed to be set as a device administrator.  I am trying to figure out why it needs that level of access.  I have not seen anything here and the update notes were not clear enough.   Can anybody tell me what this is needed?   Thanks!   Dan

2
D
Fresh Face
10 years ago
I
Fresh Face
inspectorgadFresh Face
asked in Webroot Mobile Security for Android

can't login to new phone

I just got a new phone and am unable to setup Webroot mobile. It worked fine on my old phone. It says that my password or userid are incorrect. I can login on the web just fine. I know that my userid and password are correct.

5
MikeR
10 years ago
A
AlexJoker
asked in Webroot Mobile Security for Android

Fall down license

Dear Sirs, I've ordered 2 licenses 23.12.2012 when you have promotion for my Smartphone & Tablet Pc. It was Ok, but soon on Tablet PC  it fall down, and start work as a free version. Please check.    My orders in Google Play: (removed for security reasons)   Thank you. Sincerely, Alexander.  

1
JimM
10 years ago
M
Fresh Face
mobilekatFresh Face
asked in Webroot Mobile Security for Android

Webroot APP stops cannot restart

I get message Webroot has stopped. I go to settings APPS and select Webroot Secure and all options are grayed out. I cannot get access to uninstall or anything else. This problem appeared when I updated the APP. It looks like the APP stops imediatley when I boot up. I don't see a way to restart it. It was working fine prior to the update. How can this be fixed? I'm using Webroot Secure Mobile Premier

3
pegas
Gold VIP
10 years ago
B
Fresh Face
brapp84Fresh Face
asked in Webroot Mobile Security for Android

I had to reset my droid razr max now i need my product key for premier

I reset and lost my premier upgrade and i cant find my product key. I can provide my purchase receipt. I saved it in my email. Order number: 1305053458[b]****** (edited by moderator)[/b]

3
MikeR
10 years ago
M
Fresh Face
mohdifyFresh Face
asked in Webroot Mobile Security for Android

Activating Mobile App/Deleting User Account

I recently renewed my WRSA Complete subscription and had to reinstall the mobile app onto my phone. During the activation process, I'm prompted to enter my email address, password, and Keycode. I input all of the correct info, but the system tells me that the "Login failed. The email or password you entered is incorrect".   At that moment, I remembered that I was previously directed to make a new user account from the web console to activate the product as a workaround a few months ago. I tried using that user account (again, with the right password/credentials), but the same error came back up. Will I have to make another user account to work around this again, and if so, how do I delete existing "users" from my account? There wasn't a clear way to do this in the "Manage Users" section of the web console.   Any direction on this is greatly appreciated!

8
MikeR
10 years ago
H
hammerhead13
asked in Webroot Mobile Security for Android

Cant activate Complete.

I enter email address & password & Keycode and I get wrong Email or Password. I use the same email and Password to login on website and to use the free app. Any ideas?

5
MikeR
10 years ago
M
mikesa
asked in Webroot Mobile Security for Android

Reinstalling

I bought Webroot Secure Anywhere premeir soon after the beta ended. I had to delete it dur to insufficent storage. But not I have more space and want to reinstall it but it's not showing up in my marketplace history??

1
JimM
10 years ago
R
Fresh Face
rjadams57Fresh Face
asked in Webroot Mobile Security for Android

Black Friday upgrade to Mobile Premiere

I received an email invitation to upgrade. Did so, got my avtivation code, activated.  Now it keeps telling me my definitions are out of date, but will not  Fix This Now. Gives another eror telling me it cannot access servers since I am not connected to the internet. HELP.

3
JimM
10 years ago
N
New Voice
Nov2012New Voice
asked in Webroot Mobile Security for Android

How can I login to SecureWeb ?

Hi,   I have installed free SecureWeb into my Android device fine When I click on Red Key, pop up is enabled and asking credentials Login to SecureWeb (Enter your Webroot SecureAnywhere account credentilas to access Password Management).   Still I have a doubt here where should I sign up/How can I get these credentials please tell me yaar.   Bcoz I have installed Webroot SecureAnywhere mobile into my same Android device last week, it is working fine without lthis type of foolish interption.   Can you please anyone respond as soon as possible.   thanks, Raj

7
pegas
Gold VIP
10 years ago
N
New Voice
Nov2012New Voice
asked in Webroot Mobile Security for Android

How can webroot trace out if lost/stolen the device?

Hi Folks,   I am glad to say that using Webroot SecureAnyWhere mobile for my smart(Android S2)/iPhone 6.0 fine.   I have scanned my device without threats fine. All the available options make it as ON for Security like CALL&SMS/Lost&Stolen device. but my doubt is how can Webroot trace out if device lost/stolen. can you please anyone help me out in this.   I am expecting the procedure for trace out smart phones for this Is any mandatary things we should maintain.   Thanks, Satya

6
pegas
Gold VIP
10 years ago
B
New Voice
bobvanderflierNew Voice
asked in Webroot Mobile Security for Android

Cannot activate shields

Hi, I've bought and installed SecureAnywhere Mobile Premier 3.0.0.4127 on my Xperia 10. I receive warnings about the different shields not being active. Clicking on the button 'fix this now' does not change anything. In the appropriate menu all items are ticked. Even on the website it gives a warning, which apparently I cannot solve. Any advise? Tks in adv, Bob

12
pegas
Gold VIP
10 years ago
S
Fresh Face
SathishRaju1987Fresh Face
asked in Webroot Mobile Security for Android

Is it necessary to install Android App in my machine for Android device ?

Hi ,   I am using webroot for Android device, I have installed free webroot for Android App in my Device fine.Is it necessary to install Android App in my machine for Android device to secure my Android device.   Thanks, Sathish

1
MikeR
10 years ago
S
Fresh Face
SathishRaju1987Fresh Face
asked in Webroot Mobile Security for Android

How am I able to scan my Android device from my local machine ?

Hi Guys,   I have installed Weroot in my Machine as well as in my Andriod device fine then Hw can I scan my device from my machine.   Thanks, Sathish

1
MikeR
10 years ago
P
ponygt2000
asked in Webroot Mobile Security for Android

Mobile App

I installed the app on my Android phone.  I am entering my email, password and keycode.  I get an invalid keycode every time I try to log in.  I have checked it several times and it is the one on my product.  Any idea???

12
shorTcircuiT
10 years ago
S
Fresh Face
SathishRaju1987Fresh Face
asked in Webroot Mobile Security for Android

what are the prerequisites for Andriod ?

Hi,   I am starting to work with WEBROOT for Android device so please let me know the prerequisites for this and I cam to known that SIM is required for that , why it is necessary here.   Thanks, Satya

2
S
Fresh Face
10 years ago
H
Fresh Face
hederaFresh Face
asked in Webroot Mobile Security for Android

Can't remember security code

I installed Webroot SecureAnywhere Mobile free version on my HTC Droid Incredible 2 last January.  I set up an account at [url=https://my.webrootanywhere.com/]https://my.webrootanywhere.com[/url], because the login and password are in LastPass.  But I didn't write down whatever I used for a security code, and I can't remember it.     I tried to use the "can't log in" link, and it used an absolutely standard security question:  what is your mother's birthplace?  Well, my mother wasn't born in the U.S. so there are multiple ways I could have answered that question and apparently I can't remember the one I gave it, because I keep getting this error:   [b]Error(UPA004):Your reset security code request cannot be processed as the details you have entered do not match.[/b]   And there doesn't seem to be any way to contact Webroot support except this forum, so here I am.  I wanted to log in so I could refresh my memory of the app's phone tracking capabilities (and whether the free ve

2
H
Fresh Face
10 years ago
V
vman1234
asked in Webroot Mobile Security for Android

Sceam Locked my phone

I lost my phone, sent a scream to it via my computer, and it asks me for my Webroot password because my phone doesnt have a screen lock, but when i hit unlock it takes me to my screen lock. I tried everything.I can enter in almost anything into my screen lock and it takes me back to webroots locked screen, but when i hit unlock it starts the process all over again. please HELP

1
MikeR
10 years ago
M
New Voice
mrsqueezyNew Voice
posted in Webroot Mobile Security for Android

Android 4.2 - Multiple Users

Hi Guys,   On upgrading to Android 4.2 and installing a second user.   I had to reinstall webroot on the new account - Fairly straight forward   The icon at the top of the screen on the second account is not green however, it is grey stating that "password protection is disabled" - There does not appear an option to rectify this.   Regards   Rob

7
JimM
10 years ago
F
New Voice
FrustratedUserNew Voice
asked in Webroot Mobile Security for Android

Cannot Connect to Servers

I am getting "cannot connect to Webroot servers." What's up with that? My mobile phone is connected to the internet. I am becoming very frustrated with Webroot.   looks like it could be a different issue - moved to new thread - admin

1
JimM
10 years ago
S
Fresh Face
shining1Fresh Face
asked in Webroot Mobile Security for Android

Texting Scream, lock, no work...

When I send the "scream password" text to my phone, the handcent SMS pops up but no scream. I can only make it work if I send the commands from my PC. Please help! Thanks.

6
S
Fresh Face
10 years ago

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