Webroot Mobile Security for Android
Support for our Android mobile apps.
- 931 Topics
- 4,943 Replies
I recently renewed my WRSA Complete subscription and had to reinstall the mobile app onto my phone. During the activation process, I'm prompted to enter my email address, password, and Keycode. I input all of the correct info, but the system tells me that the "Login failed. The email or password you entered is incorrect". At that moment, I remembered that I was previously directed to make a new user account from the web console to activate the product as a workaround a few months ago. I tried using that user account (again, with the right password/credentials), but the same error came back up. Will I have to make another user account to work around this again, and if so, how do I delete existing "users" from my account? There wasn't a clear way to do this in the "Manage Users" section of the web console. Any direction on this is greatly appreciated!
I received an email invitation to upgrade. Did so, got my avtivation code, activated. Now it keeps telling me my definitions are out of date, but will not Fix This Now. Gives another eror telling me it cannot access servers since I am not connected to the internet. HELP.
Hi, I have installed free SecureWeb into my Android device fine When I click on Red Key, pop up is enabled and asking credentials Login to SecureWeb (Enter your Webroot SecureAnywhere account credentilas to access Password Management). Still I have a doubt here where should I sign up/How can I get these credentials please tell me yaar. Bcoz I have installed Webroot SecureAnywhere mobile into my same Android device last week, it is working fine without lthis type of foolish interption. Can you please anyone respond as soon as possible. thanks, Raj
Hi Folks, I am glad to say that using Webroot SecureAnyWhere mobile for my smart(Android S2)/iPhone 6.0 fine. I have scanned my device without threats fine. All the available options make it as ON for Security like CALL&SMS/Lost&Stolen device. but my doubt is how can Webroot trace out if device lost/stolen. can you please anyone help me out in this. I am expecting the procedure for trace out smart phones for this Is any mandatary things we should maintain. Thanks, Satya
Hi, I've bought and installed SecureAnywhere Mobile Premier 22.214.171.12427 on my Xperia 10. I receive warnings about the different shields not being active. Clicking on the button 'fix this now' does not change anything. In the appropriate menu all items are ticked. Even on the website it gives a warning, which apparently I cannot solve. Any advise? Tks in adv, Bob
I installed Webroot SecureAnywhere Mobile free version on my HTC Droid Incredible 2 last January. I set up an account at [url=https://my.webrootanywhere.com/]https://my.webrootanywhere.com[/url], because the login and password are in LastPass. But I didn't write down whatever I used for a security code, and I can't remember it. I tried to use the "can't log in" link, and it used an absolutely standard security question: what is your mother's birthplace? Well, my mother wasn't born in the U.S. so there are multiple ways I could have answered that question and apparently I can't remember the one I gave it, because I keep getting this error: [b]Error(UPA004):Your reset security code request cannot be processed as the details you have entered do not match.[/b] And there doesn't seem to be any way to contact Webroot support except this forum, so here I am. I wanted to log in so I could refresh my memory of the app's phone tracking capabilities (and whether the free ve
I lost my phone, sent a scream to it via my computer, and it asks me for my Webroot password because my phone doesnt have a screen lock, but when i hit unlock it takes me to my screen lock. I tried everything.I can enter in almost anything into my screen lock and it takes me back to webroots locked screen, but when i hit unlock it starts the process all over again. please HELP
Hi Guys, On upgrading to Android 4.2 and installing a second user. I had to reinstall webroot on the new account - Fairly straight forward The icon at the top of the screen on the second account is not green however, it is grey stating that "password protection is disabled" - There does not appear an option to rectify this. Regards Rob
Webroot lock my phone and siad I needed their password for my account. My sims card wasn't working, so I turned my phone off and then back on. Then Webroot said that my phone was locked at the request of the owner, but I didn't tell it to lock. I don't know my webroot password for the phone or the email for the account, because my dad put it on my phone. How can I unlock my phone? Please Help!!
Hi.need some help. Trying to install webroot secure anywhere onto samsung note 10.1tablet.have downloaded app but when i try to login i keep getting error message. Message reads-license check failed due to invalid keycode.responce code;1 I have entered disk code and code from my account page but both give same error code. Any ideas. Many thanks
Hello, I've installed my licensed Webrotte SecureAnywhere on my new Galaxy Note 10.1. Now the device is locked for good by WebRoot and I just can't get anywhere ... changing password on the my.webrootanywhere.com doesn't help at all ... I'm stuck with the 10.1 device. Even a device reset is not allowed ... Samsung Galaxy S III where I've got a copy of the same WebRoot running works fine ... Any help on this would be greatly appreciated ;o) Thanks Kimi
Hello, I have discovered by chance that WSA Android can be easily terminated. If you open WSA in Applications Manager and press Enforce Termination WSA terminates then. I had expected a prompt for a password like when you uninstall WSA. It seems like a security hole, doesn't seem? In this way a malware can easily terminate WSA and penetrate into Android. Nevertheless it might be rather Android limitation/behaviour than a security flaw. Therefore any comment is appreciated. Thanks & regards, pegas
When I try to view the freeroms.com website in my web browser on my Samsung SPH-D700, SecureAnywhere Mobile prompts me with a page blocker. When I tell it to "Never Block This Site", it reloads the page and prompts me again. Anybody know why it does this, because it does it with other sites. *Link edited out by Moderator because it may be malicious.*
I thought that SecureWeb Browser (SWB) functions more less in the same way how WSA protects the supported browsers on PCs. I mean for instance having the checkmarks in Google search, blocking the bad rated webpages (tested on ...tube where while I've got a warning on PC I've got nothing on Android and the page loads) etc. It looks like that none of the said features are presented in SWB. Therefore can you shed more light or am I missing something? Thanks & regards, pegas
I have a Samsung Galaxy SII (Android) and downloaded Secure Anywhere and Secure Web for security protection. The installation went fine and the security protection seems to be working well. However, I have experienced a significant battery drain since the installation and wonder if it is related to, or caused by, the Webroot installations. Parenthetically, I did note CatB's comments about this in her thread, but I'm wondering if anyone else has had the same experience.
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