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Webroot Mobile Security for Android

Support for our Android mobile apps.

  • 946 Topics
  • 4,988 Replies

946 Topics

JimM
JimMRetired Webrooter
published in Webroot Mobile Security for Android

Lost Password or Security CodeKnowledge Base

[h2]Question[/h2]I forgot my password or security code. How can I recover it? [h2]Answer[/h2]You can recover it by clicking on the link below, entering your email address, and answering the security question correctly.   [b][url=https://my.webrootanywhere.com/forgotpassword.aspx]I Forgot my Password or Security Code[/url][/b]

1110
JimM
10 years ago
B
New Member
bigleytlNew Member
asked in Webroot Mobile Security for Android

Scans finish but don't update status

I'm running on Toshiba Thrive updated with Android 4.0x   Scans, both scheduled and manual, run normally and report "finished", but the program fails to updated the status.  Even immediately after a "finished" scan, I still get the warning that the last scan was more than a week ago.   I'm also getting periodic ""Webroot Stopped" messages, probably due to a program timeout when trying to update the status.

1
MikeR
10 years ago
A
Fresh Face
amitvdixitFresh Face
asked in Webroot Mobile Security for Android

Renewed license but not showing on mobile app

Hi I renewed my licence with a new key code on Sunday, which is working fine on my pc. However, my mobile application is showing the licence as expired, even though it supposedly checks for licence updates every 24 hours. The 'force licence check' option is ghosted so I cannot select it. Please advise.

9
MikeR
10 years ago
R
Fresh Face
rlhun2Fresh Face
asked in Webroot Mobile Security for Android

login error

We bought the Secure Anywhere so it could be installed on 3 different machines. Using the. CD the first install went ok on a Win7 Laptop.The second install was for a ASUS TF300T Tablet. First the link for an Internet download was not right.Instead of presenting a downloafd link I was given a choice to buy or download a cheaper version.I called Bestbuy where it was purchased and told them the link didnt work. This woman had me try all kinds of links before we fuinally got to a account setup. The connection was lost or she hung up but Initial login was interupted. I tried to sign in multiple times, tried to open a new account. I need to gett with someone thhat can reset the account.The software is installed now.Itjust needs to be Authorised. Thank you for your help in advance. Bob

17
RetiredTripleHelix
Gold VIP
10 years ago
T
New Voice
TabazanNew Voice
asked in Webroot Mobile Security for Android

33% battery usage for Webroot ???

Hello,   Just installed WM on my Galaxy SIII and WM itself shows :     In the WM "battery controller" :consumption at 33% (second rank after display !) In the WM "actual consumption" : 3.63 %   But, since it's installed, battery loading is much longer than before.   Did I something wrong in the config, and how can I change that ??   Thanks for your help

2
JimM
10 years ago
S
New Voice
Srp_11New Voice
asked in Webroot Mobile Security for Android

WEBROOT HAS LOCKED MY S2 .... URGENT

Hello Moderator and other members, Its urgents and need your help .. I just pulled out my sim rfom the phone and now webroot is asking for the Webroot ID password to unlock the same.. I don't remember it, so I reset the password with the link provided and now the problem is, I don't have any DATA connection in my phone as I switched off the WIFI in phone last time..  Even I don't have any DATA in my SIM.. I have very important data in the phone and I need it on urgent basis.. That's the reason I cannot Factory reset the phone even.. Find me a solution pleaseeeeee...!! Thanks in advance

12
JimM
10 years ago
L
leslieallyse
asked in Webroot Mobile Security for Android

Phone stolen, can't figure out how to connect via computer

My phone was stolen last night and I'm trying to figure out how to use the locate phone feature or at the very least, lock the device. When I log onto Webroot on a PC, I can't find anywhere where my phone is recognized as a device. How can I access my phone through my PC? I have been following this information: [url=https://mobile.webroot.com/help/lost_device_protection.htm]https://mobile.webroot.com/help/lost_device_protection.htm[/url] but it does me no good when I can't find the device. Please help. At the very least I would like to find comfort in locking my device ASAP.

1
JimM
10 years ago
C
Fresh Face
charliehorse28Fresh Face
asked in Webroot Mobile Security for Android

Can't log into my droid device

Hello, a little help will be appreciated. My WSA software on my phone was working ok this morning 12/12/2012, I logged into my account thru my pc, no problem, there it tells me I have a problem in my mobile device, I tried to log into my phone and keep on getting a message that reads: "ERROR: login failed. The E-mail or password you entered is incorrect", I am using the same e-mail and password that I used to log into my pc account and still not working. any ideas on what could be wrong? PS. I also entered both the OLD and NEW full code just to make sure. and nothing. Any advice will be appreciated. thanks in advance.

3
JimM
10 years ago
S
Fresh Face
SyntaxFresh Face
asked in Webroot Mobile Security for Android

Can't login

I've been trying for 3 days to logon with my HTC one V but it just won't let me login i know for a fact that the email and password are correct.

5
S
New Member
2 years ago
B
box445
asked in Webroot Mobile Security for Android

Lost Security Code

I purchased webroot and lost my security code or wouldn't know where to find it. I can't fully register online without it. How can I recover it?

1
MikeR
10 years ago
JimM
JimMRetired Webrooter
published in Webroot Mobile Security for Android

Device Administrator & Uninstalling Webroot for AndroidKnowledge Base

[h2]Question[/h2]I cannot uninstall Webroot.  It says Webroot is a device admin, and I don't know how to disable the device admin setting.  How do I disable device admin? [h2]Answer[/h2]When you install Webroot on an Android device, it is recommended to allow Webroot to be a device admin.  A primary purpose of this in both the Premier and Complete versions of the app is so that the uninstallation process is password-protected by using a feature that is exclusive to the paid versions of the app.  This means that if a thief steals your device, he will not be able to uninstall Webroot without using a password, which allows you to use the Locate, Scream, Lock, or Wipe functions without fear of Webroot having already been uninstalled.  If device admin was not enabled, the thief could just remove Webroot, and you wouldn't be able to use those commands.   As a result, if you ever want to uninstall Webroot, you'll need to enter your password, and uninstalling via

3254
shorTcircuiT
9 years ago
D
Fresh Face
DanMayersFresh Face
asked in Webroot Mobile Security for Android

SecureAnywhere Mobile - Requesting to be a device administrator after update

After the latest update, I started getting a warning that Webroot needed to be set as a device administrator.  I am trying to figure out why it needs that level of access.  I have not seen anything here and the update notes were not clear enough.   Can anybody tell me what this is needed?   Thanks!   Dan

2
D
Fresh Face
10 years ago
I
Fresh Face
inspectorgadFresh Face
asked in Webroot Mobile Security for Android

can't login to new phone

I just got a new phone and am unable to setup Webroot mobile. It worked fine on my old phone. It says that my password or userid are incorrect. I can login on the web just fine. I know that my userid and password are correct.

5
MikeR
10 years ago
A
AlexJoker
asked in Webroot Mobile Security for Android

Fall down license

Dear Sirs, I've ordered 2 licenses 23.12.2012 when you have promotion for my Smartphone & Tablet Pc. It was Ok, but soon on Tablet PC  it fall down, and start work as a free version. Please check.    My orders in Google Play: (removed for security reasons)   Thank you. Sincerely, Alexander.  

1
JimM
10 years ago
M
Fresh Face
mobilekatFresh Face
asked in Webroot Mobile Security for Android

Webroot APP stops cannot restart

I get message Webroot has stopped. I go to settings APPS and select Webroot Secure and all options are grayed out. I cannot get access to uninstall or anything else. This problem appeared when I updated the APP. It looks like the APP stops imediatley when I boot up. I don't see a way to restart it. It was working fine prior to the update. How can this be fixed? I'm using Webroot Secure Mobile Premier

3
pegas
Gold VIP
10 years ago
B
Fresh Face
brapp84Fresh Face
asked in Webroot Mobile Security for Android

I had to reset my droid razr max now i need my product key for premier

I reset and lost my premier upgrade and i cant find my product key. I can provide my purchase receipt. I saved it in my email. Order number: 1305053458[b]****** (edited by moderator)[/b]

3
MikeR
10 years ago
M
Fresh Face
mohdifyFresh Face
asked in Webroot Mobile Security for Android

Activating Mobile App/Deleting User Account

I recently renewed my WRSA Complete subscription and had to reinstall the mobile app onto my phone. During the activation process, I'm prompted to enter my email address, password, and Keycode. I input all of the correct info, but the system tells me that the "Login failed. The email or password you entered is incorrect".   At that moment, I remembered that I was previously directed to make a new user account from the web console to activate the product as a workaround a few months ago. I tried using that user account (again, with the right password/credentials), but the same error came back up. Will I have to make another user account to work around this again, and if so, how do I delete existing "users" from my account? There wasn't a clear way to do this in the "Manage Users" section of the web console.   Any direction on this is greatly appreciated!

8
MikeR
10 years ago
H
hammerhead13
asked in Webroot Mobile Security for Android

Cant activate Complete.

I enter email address & password & Keycode and I get wrong Email or Password. I use the same email and Password to login on website and to use the free app. Any ideas?

5
MikeR
10 years ago
M
mikesa
asked in Webroot Mobile Security for Android

Reinstalling

I bought Webroot Secure Anywhere premeir soon after the beta ended. I had to delete it dur to insufficent storage. But not I have more space and want to reinstall it but it's not showing up in my marketplace history??

1
JimM
10 years ago
R
Fresh Face
rjadams57Fresh Face
asked in Webroot Mobile Security for Android

Black Friday upgrade to Mobile Premiere

I received an email invitation to upgrade. Did so, got my avtivation code, activated.  Now it keeps telling me my definitions are out of date, but will not  Fix This Now. Gives another eror telling me it cannot access servers since I am not connected to the internet. HELP.

3
JimM
10 years ago
N
New Voice
Nov2012New Voice
asked in Webroot Mobile Security for Android

How can I login to SecureWeb ?

Hi,   I have installed free SecureWeb into my Android device fine When I click on Red Key, pop up is enabled and asking credentials Login to SecureWeb (Enter your Webroot SecureAnywhere account credentilas to access Password Management).   Still I have a doubt here where should I sign up/How can I get these credentials please tell me yaar.   Bcoz I have installed Webroot SecureAnywhere mobile into my same Android device last week, it is working fine without lthis type of foolish interption.   Can you please anyone respond as soon as possible.   thanks, Raj

7
pegas
Gold VIP
10 years ago
N
New Voice
Nov2012New Voice
asked in Webroot Mobile Security for Android

How can webroot trace out if lost/stolen the device?

Hi Folks,   I am glad to say that using Webroot SecureAnyWhere mobile for my smart(Android S2)/iPhone 6.0 fine.   I have scanned my device without threats fine. All the available options make it as ON for Security like CALL&SMS/Lost&Stolen device. but my doubt is how can Webroot trace out if device lost/stolen. can you please anyone help me out in this.   I am expecting the procedure for trace out smart phones for this Is any mandatary things we should maintain.   Thanks, Satya

6
pegas
Gold VIP
10 years ago
B
New Voice
bobvanderflierNew Voice
asked in Webroot Mobile Security for Android

Cannot activate shields

Hi, I've bought and installed SecureAnywhere Mobile Premier 3.0.0.4127 on my Xperia 10. I receive warnings about the different shields not being active. Clicking on the button 'fix this now' does not change anything. In the appropriate menu all items are ticked. Even on the website it gives a warning, which apparently I cannot solve. Any advise? Tks in adv, Bob

12
pegas
Gold VIP
10 years ago
S
Fresh Face
SathishRaju1987Fresh Face
asked in Webroot Mobile Security for Android

Is it necessary to install Android App in my machine for Android device ?

Hi ,   I am using webroot for Android device, I have installed free webroot for Android App in my Device fine.Is it necessary to install Android App in my machine for Android device to secure my Android device.   Thanks, Sathish

1
MikeR
10 years ago
S
Fresh Face
SathishRaju1987Fresh Face
asked in Webroot Mobile Security for Android

How am I able to scan my Android device from my local machine ?

Hi Guys,   I have installed Weroot in my Machine as well as in my Andriod device fine then Hw can I scan my device from my machine.   Thanks, Sathish

1
MikeR
10 years ago

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