Webroot Mobile Security for Android
Support for our Android mobile apps.
- 931 Topics
- 4,943 Replies
I renewed my mothers web root security. You can have it on 3 devises so I installed it on my home computer and my droid phone. My home computer updated and I have no expiring message there but my phone says that I only have 17 days left to renew. How do I update my phone without having to pay again.
Why is the Internet Security Complete app on Google Play for Android say my email is not registered?
Im here registered and posting on the forum- so why is the app on Google play saying my email is not valid and won't let me use the paid version of the app? I just bought this at Frys and scanned my laptop- why am I already having problems with the app?
I am running Webroot SecureAnywhere Mobile Premier v22.214.171.12456 on an Android tablet. I recently ran into the problem of the Webroot icon in the status bar no longer appearing after an upgrade of the WSA app a little over a week ago. Reading the posts here on that issue, I did uninstall and reinstall WSA with no problem and the icon has now returned. Afterwards I noticed that the option to have myself force check for signature updates is no longer present. Does this mean that WSA for Android is now using the cloud based solution to stay up-to-date instead of downloading signature files automatically or by doing it myself?
HI, i am also recieving the error message: login failed. the e-mail and password you entered is incorrect, when i attempt to enter my premium webroot account info onto my google nexus 7 android 4.2 tablet. I read through a few posts, and read the attached suggestions page. I have tried all of these things, and still no luck. my tablet is not rooted, to the best of my knowledge. Is there something else i could try?? thank you.
After the latest update, I started getting a warning that Webroot needed to be set as a device administrator. I am trying to figure out why it needs that level of access. I have not seen anything here and the update notes were not clear enough. Can anybody tell me what this is needed? Thanks! Dan
How easy will it be to extend my Webroot’s SecureAnywhere Complete protection to my new smartphone mobile device HTC One 4g LTE and how long should it take? Do I download all three apps, SecureAnywhere, SecureSync, and SecureWeb, or are these three apps installed together? I have never had a smart phone before and am a new Webroot products user.
I just downloaded Webroot on my son's Kindle Fire. We are trying to use it like a remote alarm clock, so I need to be able to get it to scream. When I log into the website and go to the page to make it scream, I get an error of "We were unable to contact your device at this time. Your device will receive the "scream" request the next time it checks in. Please note that your device must be online to check in and receive the command." It is connected to our Wifi so I don't understand why it won't work. Any ideas? Thank you
I installed SecureAnywhere Mobile on an Android tablet. I signed in to SecureAnywhere Mobile with my web portal email and password. A day later it still doesn't show up on the web portal. If I go to Register in the app, it shows "Free version - no expiration" and "Email address:" and "Current product key: None". Do I have to activate a product key before it will show up in the web portal?
Since I already have Webroot installed on my android phone, I am wondering if Webroot will add some sort of "locate phone" feature. There appear to be other apps that do this. And for iPhones this service is provided via Apples's iCloud service.
The Kindle Fire HDX has a modified Android OS. Question 1: Is Webroot Internet Security Complete compatible with Kindle Fire HDX OS? Question 2: If Q1 is true, does the installation process differ (require a special installation script) from a normal installation to an Android device? Thanks, Richard
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