Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
Samsun Galaxy Note 10.1
Hello, I've installed my licensed Webrotte SecureAnywhere on my new Galaxy Note 10.1. Now the device is locked for good by WebRoot and I just can't get anywhere ... changing password on the my.webrootanywhere.com doesn't help at all ... I'm stuck with the 10.1 device. Even a device reset is not allowed ... Samsung Galaxy S III where I've got a copy of the same WebRoot running works fine ... Any help on this would be greatly appreciated ;o) Thanks Kimi
Enforce termination of WSA Android
Hello, I have discovered by chance that WSA Android can be easily terminated. If you open WSA in Applications Manager and press Enforce Termination WSA terminates then. I had expected a prompt for a password like when you uninstall WSA. It seems like a security hole, doesn't seem? In this way a malware can easily terminate WSA and penetrate into Android. Nevertheless it might be rather Android limitation/behaviour than a security flaw. Therefore any comment is appreciated. Thanks & regards, pegas
Issues viewing blocked pages
When I try to view the freeroms.com website in my web browser on my Samsung SPH-D700, SecureAnywhere Mobile prompts me with a page blocker. When I tell it to "Never Block This Site", it reloads the page and prompts me again. Anybody know why it does this, because it does it with other sites. *Link edited out by Moderator because it may be malicious.*
I thought that SecureWeb Browser (SWB) functions more less in the same way how WSA protects the supported browsers on PCs. I mean for instance having the checkmarks in Google search, blocking the bad rated webpages (tested on ...tube where while I've got a warning on PC I've got nothing on Android and the page loads) etc. It looks like that none of the said features are presented in SWB. Therefore can you shed more light or am I missing something? Thanks & regards, pegas
Significant Cell Phone Battery Drain Since Secure Anywhere and Secure Web Installation
I have a Samsung Galaxy SII (Android) and downloaded Secure Anywhere and Secure Web for security protection. The installation went fine and the security protection seems to be working well. However, I have experienced a significant battery drain since the installation and wonder if it is related to, or caused by, the Webroot installations. Parenthetically, I did note CatB's comments about this in her thread, but I'm wondering if anyone else has had the same experience.
Help my Stupid X-husband
Please some wonderful person slide me some Intel on how to get the unlock key/code for a phone that recently had its sim taken out only to be replaced and now this customer is locked out. He does not remember his code to unlock his device and is seriously harassing me to figure it out for him. I would install WR on my device but I dont think that would help too much. Somebody PLEASE HELP I don't like him when he gets like this. Thanks a million. Melody.
credentials are not associated with this secure anywhere complete help???
i bought a secure anywhere complete for 3 pcs and its for android phone as well so i installed it for my laptop and know i want to do it for my android phone an icant it keeps saying and error messege credentials are not associated with this secure anywhere complete
Login Failed Error
I had to do a factory reset on my phone. When I redownloaded Webroot SecureAnywhere Mobile Complete and tried to login I got this error message: "Login failed. The email or password you entered is incorrect." I am using the same email and password that I use to login to mywebroot on my PC. Any ideas on why it won't work and what I need to do? Thanks. I have checked out the post in knowledge base regarding this issue and still have no luck. I've reset my password, made sure capslock wasn't on, my device isn't rooted, etc.
will updating to android 4.0 cause any problems for me?
I use the secure anywhere product and have my pantach burst as my mobile device. i am thinking about doing the free upgrade to android 4.0 and am wondering what i might need to do to ensure continued use of secure anywhere. i really like the product and want to make sure nothing gets messed up. any info would be greatly appreciated. thanks
Help I have a big problem! i cannot access my android!... I have deactivate webroot administrator and now i cannot access my handy... i have all password but i dont'undestand... i have also change mein passwords in the my account website but nothing...when open my handy he want one passwordit is egal ass of web and it funtion but after the phone always have one space for one passwordwhat????!! i have also deleted my protection device in website but i cannot access my handy...please help me... Thanks! my email recorded with webroot is: Email removed by Moderator for security purposes
Getting Kindle Fire to scream
I just downloaded Webroot on my son's Kindle Fire. We are trying to use it like a remote alarm clock, so I need to be able to get it to scream. When I log into the website and go to the page to make it scream, I get an error of "We were unable to contact your device at this time. Your device will receive the "scream" request the next time it checks in. Please note that your device must be online to check in and receive the command." It is connected to our Wifi so I don't understand why it won't work. Any ideas? Thank you
!!! HELP !!! Charged TWICE for Webroot Premier
After running a scan of my on Sept. 11th of this year, I saw that the App had a message asking me to upgrade to the premier version.I was really confused because I had already purchased it maybe 5-6 months ago for something like $19.95. I immediatly opened up the " Play Store " app on my phone and navigated to the " My App's " page, found the Webroot Premier icon, clicked it, and was taken to the Play Store page where your App is located. As soon as the app page came up, I was asked to confirm my purchase. I exited back out to my apparently and found that I was being charged THE $19.95 AGAIN for the app! I went straight to the email link and sent this exact message ( on Sept. 11th ). I only recently recieved a reply telling me to ask for help here. So, here it goes......HELP!!!
Webroot SecureAnywhere Mobile hangs when attempting to scan the "SD Card"
I have installed Webroot SecureAnywhere Mobile (Version 126.96.36.19971) on my HTC One X (not-rooted) and during a device scan, it hangs on "Scanning SD Card" and never completes. The HTC One X does not have an SD Card, only internal memory. How do I correct this so that the scan completes and Webroot SecureAnywhere Mobile functions?
secure anywhere essentials need to upgrade to complete
A few months ago I purchased Secure Anywhere Essentials as I did not have a smart phone. Well, now I do and I can't upgrade to the mobile app via the website. When I click on Mobile app upgrade, I go to the cofigurator site which says I already have Secure Anywhere Complete and only gives me the option to increase backup webspace. I tried installing the Mobile Secure Anywhere complete app on my Droid phone and it installs, but when I get to the login keycode, It says I don't have the right keycode. I took it straight out of the software. What can I do to upgrade so I can protect my new smartphone?
Secure anywhere complete installed but not linked to email address
Ok, I had a few issues getting secure anywhere complete keycode sorted - this is now done. I managed to install SecureAnywhere Complete android app onto my Galaxy Ace 2, I check MyWebroot, and the device was listed but showing as having 8 issues that need resolving. I look on the device, and it says there are no issues, however the webroot icon is not showing up in the notification area at the top of the screen. So I think I will try uninstalling and re-installing the app, it asks for a password - I enter the password I used to install the app and to log into myWebroot, and it is not accepted. I check the "Subscription Active" link on the app, and the correct keycode is listed, but no email address. When I log back into MyWebroot, the Ace 2 is no longer listed. So, the phone has webroot installed but seemingly not working properly, but I cannot remove the app to reinstall it because it appears the lack of email address in the subscription details of the app mean th
Getting app to work on Kindle Fire HD
I got the app from the app store for kindle fire on my new [u][b]Kindle Fire HD[/b][/u]. It installed fine, but everytime I go to open it, it says it[u][b] "stopped[/b][/u]". In the reviews for the app, it works fine for some people but others have my problem. Anybody know what to do?
SecureAnywhere Complete for Android - License check failed
Hi, I've been trying to set up SecureAnywhere Complete for Android, but every time I enter my details, I get an error saying: Account creation failed. The license check server returned an invalid response. Raw Error: License chech failed due to invalid keycode. Response code: 1 I'm using the same email and password details I use to access my account online, and the same license key for SecureAnywhere Complete 2012 that I have registered to that account (quadruple checked this, and even checked on the card that came with the installation media just in case there was some difference). This is now driving me nuts, as I just want to get SecureAnywhere Complete on my phone too. Any ideas?
Does Webroot work on a Nook?Knowledge Base
[h2]Question[/h2]Does Webroot work on a Nook? [h2]Answer[/h2]Yes, Webroot is now compatible on the Barnes & Noble NOOK® HD and HD+. The installation steps are the same as they are for other Android devices. For installation instructions please [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=903]click here.[/url]
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