Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,988 Replies
DOWNLOADING TO MOBILE DEVICES
I have tried to get the Secure Anywhere to download to my phone (android) and my tablet. On both devices I get the 'ERROR' message that others seem to have received before also. I have made sure that my e-mail and password are correct and that my keycode is correct but program still will not download and still gives me the error report every time. I do not know what else to do. I do not know if my phone is "rooted" and both devices always have internet. What options do I have now?
I installed SecureAnywhere on my new ASUS Chromebook, it appears to work fine, but is it?
Installed SecureAnywhere on my new ASUS Chromebook a couple of months ago and it seems to work. After reading that it is not compatible with Chromebooks am I kidding myself or worse yet creating vulnerabilities? The only potential issue is that i have noticed movies get choppy sometimes but i have no idea if that is being caused by Webroot. I am thinking I want to delete SecureAnywhere if indeed it is useless on my Chromebook just in case that is causing the slow down, on the other hand as a long time Webroot user with numerous PC and laptops I like the security it brings.
reinstalling webroot on phone
I had to reinstall my OS on the android phone. When I reinstalled Webroot (which I have paid for), asks for my username, password, and keycode. I put in my correct keycode (got it right from the account console), but tells me its wrong and wants the WRSA keycode, but when I try to type that in it puts dashes in at wrong places.
I had to download the Secure Anywhere Complete software to my phone again
I had to reset some things on my phone and was hoping to just download the Secure Anywhere Complete software like I did before and simply enter my email and password and keycode and be on my way but now it says my keycode is not associated with me any more. Any help I can get is greatly appreciated
Hi. I've got a concern about webroot on my android phone. This evening while I was making a call, my phone came up with the "device locked" message. This is despite the fact that I had not activated any of the lost device protection actions, changed my sim card or done anything that should have resulted in my device being locked. I also noticed that the "emergency call" feature of the locked device screen didn't work - pressing it just prompted me to enter my password again, so had I needed to make an emergency call during this time I would have been unable to, which is a bit worrying. I have since managed to unlock it by resetting my password online, but I am concerned about how it came to be locked in the first place. I use this phone for work, so if this were to happen again during the work day and prevent me from making or answering calls it would be a big problem for me. Would anyone be able to let me know why my device might have been locked? Prior to th
Webroot android security has locked me out of my phone and is acting buggy
Hi Webroot community, When I turn on my phone and enter my pin, my phone loads to the home screen as usual. But a few seconds later, Webroot locks the phone and asks me to enter my pin/password. Furthermore, I only have 2-3 seconds to enter my password before the screen goe to black and I have to start the process all over again. This makes it completely impossible for me to enter my Webroot password because there is simply not enough time. By password, I [i]presume[/i] it is referring to my Webroot password, as I get an 'incorrect password' prompt when I enter my 4 digit phone pin. A few notes: [list] [*]The phone pin I enter is correct, and when the phone is turned on I even get to momentarily access my phone features before Webroot locks me out. [*]I removed my mobile phone from Webroot protection via my online Webroot account. I hoped this would allow me to login, but it does not.[/list]I would appreciate any advice! Really need to use my phone ....
Problem using webroot security & antivirus mobile premier on Kindle
Hi, due to having quite a number of problems during the last 6 months with my Kindle which has resulted in my having to reset it to factory settings I now find that I cannot use the above software (downloaded & paid for from the Amazon app store) due to my registering it too many times, I have deleted all the entries from my online webroot account but still I can't use the app, it has been working for around 5-6 months with no problem & until tonight I could just enter my account details no problem, it says the device currently doesn't have internet access & underneath it says key attachment has been exceeded yet I can access the web & download other apps with no problem.
webroot logo does not show on mobile phone
I used to have the webroot logo on the top left of my mobile phone, I bought the new android security for the next 12 months the other day, and I have no icon on the top left corner of my screen now. anyone can help me please? Thanking you kindly, Eric. :)
trying to access webroot .on my cell phone. I have a Samsung 5. key code is wrong
when trying to access webroot on my cell, samsung 5, i enter my email, my password and key code. I keep getting an error message: the key code you entered is not a webroot secure anywhere complete code. you must be a webroot secure anywhere complete customer to use this version. please double check the key code you entered. [wnotcpmpletekeycode(154)]." I have verified it so many times. my webroot version on my computer is 22.214.171.124. This is very frustrating. please help
Anti-Theft features and "User Accounts" (Android or Samsung)
Hi All, Can anyone share their experience with theft prevention and user account on their android device? I was playing with the Anti theft features with the tablet(Galaxy Tab S running Android 4.4.2 w/ user accounts) which worked well on one user account. UNTIL I decided to change to another user account (i think the way Samsung has it working is that it seperates all users and the assosiated apps) So with my second user account on, i activate some of the anti-theft and it starts screaming but there isnt any "unblock" screen. So my tablet decides to log out to the lock screen and thats where my issues start. When i press the power button the display comes on but instantly turns off. So i need to try to somehow rush to change user again, after 5 minutes i manage to rush and change user, BUT [list] [*]my tablet seems like it has crashed and is frozen software/OS wise. [*]A few moments later Webroot crashes and it asks me to close webroot with the o
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